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Regional FlagSeeing map/armors/stuck/weapons or other art issues?Source
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ArenaNet Poster
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#1 -

Hello everyone, I hope you’re enjoying your time in game!

If you come across any sort of bug that fits in the following categories, please post them in this thread:

-Stuck in the terrain or a prop
-Textural/graphical issues with the environment or world props
-Terrain or world props disappearing/flickering
-Armor/clothing art issues (textures, placement, clipping…)
-Weapon art issues (textures, placement, effects, clipping…)
-Anything that you feel fits into the art-side of bugs

The more descriptive you can be of the issue, the better! So here’s what you can do to help us out:

If you come across an issue with the map/terrain, please be sure to:
-Take a screenshot with your mouse hovering over the minimap while it’s zoomed all the way in so we can see the sector name. Make sure your screenshot has a clear view of the issue too!
-If you got stuck, please describe to us what you were doing before hand, along with a screenshot (this includes listing any skill you may have used upon being pushed inside the terrain).
-If you can, open up the screenshot in a picture editor (like MS Paint) and circle or point to the issue.
-If the world or large areas of land appear to “pop” in and out or “flicker,” please be sure that you are facing the appropriate direction in your screenshot and follow the screenshot directions.

If you come across an issue with your armor/clothing or weapons:
-Take a screenshot of the issue
-Take a screenshot of your equipment on the Hero Panel (H)
-List your Race, Sex and Class
-List the names of every piece of armor/clothing/weapon equipped (this includes the level requirement) when you encountered the issue
-If you can, list where you acquired the item (which NPC, what map location, which dungeon, etc…)

Any other art issues:
-Be as descriptive as possible
-Take a screenshot
-List any applicable item names
-List your Race, Sex and Class (for armor or weapon issues)
-Please note: Hair clipping through armor/weapons along with minor clipping of weapons into armor (some of the weapon is hidden) are sometimes unavoidable and we are only looking for severe clipping issues [please see the note at the end].

Please attach the screenshots to your forum post rather than hosting it elsewhere.
If you have a video of the issue, please upload those to YouTube (unlisted) and link that along with your other bug information here.

For more Bugging Best Practices, see this thread.

We appreciate everyone’s help with issues like these and we want to solve them as soon as possible. Thank you so much!

NOTE: While we understand the desire to have all clipping issues resolved, the way our items are designed sometimes causes some small issues that cannot be fixed easily. We’re looking for severe clipping (like your shield is impaling you or your daggers are completely hidden by your coat.) Things like hair clipping or minor clipping of weapons into armor are sometimes unavoidable (don’t worry, we’re looking into the beard and mask clipping issue!). We appreciate your patience and cooperation with all of these bugs and rest assured that they are being seen and addressed appropriately.

UPDATE – November 21st 2012: I just wanted to take a moment to let you all know that this thread is still being monitored and I apologize for not being able to respond to every issue. Each post has been looked over and bugs are being forwarded on to the appropriate teams. We appreciate your patience as we try to roll out the fixes for a lot of these issues, and we definitely appreciate the thoughtful reports and responses. Please remember to search your issue thoroughly to see if it has been posted already.


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ArenaNet Poster
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#8 -

My male Charr thief’s pistol and dagger, when “holstered”, almost always clip through most of his leather coats that are on the longer side… Does this count? I can’t get a screenshot right now since I’m still at work, but it happens pretty consistently with a lot of different weapons and armor…

Yes, this is exactly one of the bugs we’re looking for. For this we’d need the armor names as well as the weapon names.


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ArenaNet Poster
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#10 -

My male Charr thief’s pistol and dagger, when “holstered”, almost always clip through most of his leather coats that are on the longer side… Does this count? I can’t get a screenshot right now since I’m still at work, but it happens pretty consistently with a lot of different weapons and armor…

Yes, this is exactly one of the bugs we’re looking for. For this we’d need the armor names as well as the weapon names.

Now I’m a little confused, because pretty much every warhorn clips with human light armor coats and I’m sure you know it.
As example again like above Human, Male, Necromancer with Light Mortal Leggings of Grenth from left to right “Pearl Siren” HoM-Reward “Mountaincall-Warhorn” and best example I came across so far “Orrion Warhorn”. So I don’t see how you want to fix this, but since you are asking for ;-)

Oh dear, I’m sorry. I should have better clarified. When it comes to weapons clipping through coats or other pieces of armor, it’s actually the armor itself that’s causing the issue. I suppose having you list the weapons was for naught. Basically all I need is which specific armor is having the issue. I’ve taken note of the armor you’ve listed and the issue will be addressed.

Sorry about that!


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#14 -

I have a similar bug with character portraits at selection screen that are rendered wrongly.
In my case some of the textures are not being displayed at all.
Sometimes on random 2 or 3 portraits only eyes and torso are being displayed – no face, – no hair.

I do not have any other graphical issue with the game.
This issue with the portraits started after I bough additional character slots.

Edit: I do not have any better image to show this but will update when this happen again.

Maybe random maybe (bad)luck but I have the feeling that after todays update this issue is more noticeable.

That little character selection hair issue is known and we are addressing it.


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#17 -

I got stuck inside a keep gate today in WvW. How to reproduce:

Get knocked out where a gate normally is, after said gate has been broken.
When the gate is rebuilt, and another players revives the knocked out player, the revived player will be inside the gate and not able to get out.

Can you get the name of the keep and a screenshot of which gate? Thanks!


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ArenaNet Poster
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#18 -

on Norn females the medium Whispers Coat and Heritage Boots detach the head from the neck behind the ear while standing still but while fighting or dancing its nearly a floating head! i verified by removing ALL equipment, even jewelry and weapons and narrowed it down to those two. I has a friends try them on at least other norns, male is unaffected but this was duplicated on the other female.

Hey there, VooDooU! This issue has been addressed in your previous threads. Thank you for reporting this. We will fix it as soon as possible.


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#19 -

I am glad I found a thread like this.

There is major visual issue involving hair clipping with the Sylvari.

In this case I will show the issue as related to Bows with a longer female Sylvari hair style. As you can see almost any short bow clips through the hair, and in some cases (Such as the Living Short Bow) It even sticks out of the top of the head.

Looking at other Sylvari NPCs it is evident that it happens with many other hairstyles and weapons as well.

Also noted is that when running the weapon seems abnormally big, and displaced to the side. You can see this in the upper left corner of the example.

I can provide more examples if needed, but it really happens with almost all models.

In general I have found that most weapons (especially shields) seem Way to big (look at a human female with the starting shield), and because of this easily clip through many different parts of the character model and / or armor models. While also creating a weird disproportional look.

I hope these issues are resolved soon, as I can not even think about playing my Sylvari ranger knowing that this issue could remain, and always be forced into the one or two bow models that do not show this issue in the extremes I have seen so far.

Edit: In this particular case, the armor is the medium heritage gear. However, that was not the main point in this post, so I had forgot to mention it.

Hey there, this type of clipping is unavoidable with the way our armors/weapons/hairs are designed. The type of clipping we can address with weapons is if they are severely clipping into the body while stowed and not readied (daggers hiding under coats, shields clipping into spine, etc…). I hope this doesn’t break your experience too much!


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#24 -

The mountains inside the isle where is the location of bauxite alchemical, float over the water.

Hey there, I’m sorry you’ve run into some floating props. Can you please attach a screenshot of the issue with your mouse hovering over the mini-map so we can see the sector name?

Thank you!


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ArenaNet Poster
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#130 -

Hi Lauren,

Are we only gonna see replies to issues you guys admit to? What construes an effective post? How do we offer advice to the dev’s?

Hi Paul,

We are doing our best to respond to posts as we can. Rest assured that we are seeing all of these issues and addressing them appropriately! If you’d like to offer suggestions or advice, please make a new thread or find and comment on an appropriate thread in our forums.

Thanks.


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ArenaNet Poster
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#295 -

UPDATE – OCTOBER 2nd 2012: I just wanted to take a moment to let you all know that this thread is still being monitored and I apologize for not being able to respond to every issue. Each post has been looked over and bugs are being forwarded on to the appropriate teams. We appreciate your patience as we try to roll out the fixes for a lot of these issues, and we definitely appreciate the thoughtful reports and responses.


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ArenaNet Poster
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#298 -

Is it okay to post about getting into areas that were not intended to be reachable here, assuming there’s nothing to be gained by getting in to those areas? Or are those considered exploits?

Yes please! We’re looking for those issues too.


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ArenaNet Poster
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#300 -

Thanks, but hope you can Fix the Human Ele Light Armor Issues we post soon as its weird to be cut in half on different view angles. Keep up the good work

It’s currently being addressed, I promise! We appreciate your patience.


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ArenaNet Poster
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#321 -

Hi. So, few days ago, I noticed a quit annoying graphic bug. Experienced it in Charr starting zone, human starting zone and now in Queensdale. Best to check the screeny.

All was fine till a week ago or so.

Any advice?

Hi, Spiderwick! This looks like it may be an issue with your video card drivers. I recommend updating to the latest drivers to see if that fixes the problem.


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ArenaNet Poster
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#750 -

Hello everyone! I apologize for the lack of response as of late, but I just wanted to let everyone know this thread is still being monitored and issues are being reported to the appropriate teams.

Thanks again for reporting your issues!


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ArenaNet Poster
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#799 -

Thank you for the reports, everyone! This thread has grown to a point where it’s become difficult to track, however, so we’ll be closing this one and opening two new threads for art issues: one for character art/armors/weapons and one for map art/other issues.

We will log all of the issues that have been reported up to this point, but for future issues, please post in one of the linked threads above.