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Regional FlagOn Botting and What We’re Doing About ItSource
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ArenaNet Poster
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#1 -

We wanted to address some of the concerns around ‘botting’, and let everyone know what we’ve been doing about it, as well as our plans for continuing to tackle this issue.

Our monitoring of ‘bot’ activity has already resulted in over 1600 account terminations world-wide in the last week alone, and we are actively tracking the most common ‘bots’ in use, so that we can continue to eliminate them from the game. As we continue to gather information on these ‘bots’, we will be increasing the rate of account termination to remove them. Please continue to report players that you suspect of ‘botting’ – your support is much appreciated.

We are actively improving our means of detecting ‘bot’ activity in the game automatically. This includes tools for our customer support team to help them verify ‘botting’ reports and efficiently issue account terminations. Recently we have also hired a team of data specialists who will be helping us create more effective tools for analyzing reports of ‘botting.’

As a side effect, these efforts directly impact the operations of third-party gold sellers (and spammers). In conjunction with ‘bot’ removal we also take Real Money Trading very seriously and actively remove hundreds of gold spammers and sellers each day.

In short, we are fully committed to keeping this community free of bots and illicit gold sellers, and we very much appreciate your assistance in identifying and eliminating them.

Thank you for your understanding and patience as we continue to improve our ability to deal with this issue.


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ArenaNet Poster
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#154 -

Hi i just wanna report some bots.
I did it also via the in game option (right click on the bot and reporting it).

I hope i wont get any trouble about that cause they were many (around 10) and have kinda similar name so it made me kinda spam the report option to be sure to report them all !

Should I post here screenshots of them ? Or is there any other formal way to do it than the in game reporting system ?

Thanks.

Hi Elia.

Do not worry. If you reported correctly those fellows then there is no way your report can be considered as spam. You also do not need to send the screenshots as the in-game reporting system is enough.

Thanks!


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ArenaNet Poster
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#186 -

Hi everyone.

I would like to remind you that we want to keep this thread only for discussion/feedback so all the reports about specific botting actions will be deleted (as the in-game tools help us more effectively). Thanks for your contribution.


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ArenaNet Poster
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#187 -

I get so many game mails now saying about buying gold from their website and it’s really annoying so i was going to start reporting all of them, but i noticed when i go to report it, it has a warning with something along the lines of if they are not found to be gold sellers that i could get banned, or something like that.

That kinda worried me a bit, if they some how don’t get found to be selling gold or delete their account then could i get banned for wasting time?

I don’t want to report someone i get mail from, then they get away with it and i could potentially get banned for trying to help out.

As Mrhodes has correctly stated, you won´t get banned for reporting correctly all those spamming emails. On the contrary, the more you report with reason (and not just deleting those emails), the more you help us.


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ArenaNet Poster
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#192 -

I just wanted to mention that I’ve started getting gold seller emails in-game with 1 copper attached so that they are not as deletable (Report > Take All > Delete). I hope there are no complications with us “accepting” the copper from such mails, because I’m certainly not going to let them fill up my inbox.

Rari, the team is aware of what you describe. We have already stated that you won´t get banned for accepting that one copper but please, proceed to report the guy who sent it immediately. Thanks!


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ArenaNet Poster
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#228 -

Logged in to start start a new Guardian this morning, but I just lost interest when I found the entire map of Queensdale infested with botters. The most obvious of which, I went back and recorded

I just had my post that contained botter screens locked and an infraction notice give – as it’s ‘not the best way to inform them about bots – use the report function. The report function is obviously completely useless as there are bots destroying entire zones and the economy – left to bot 24/7 for days, and days and days. We need ACTIVE in game GMs to respond to these bot reports quickly and effectively, not a once a month ’ooh look we banned .002% of the botters’.

Nynja, we delete those specific posts here because this sticky will benefit all of us if we keep it for discussion and feedback only. Thanks for your understanding.


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ArenaNet Poster
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#288 -

Hi everyone,

I’d like to clarify two things about our stance on botting: first we’re not going to share details about what we’re doing or reply to some of the specific questions that some of you are asking here. If you have suggestions, please remember to use the Suggestion forum (and make sure to read this post first). As Mike explained, we’re committed to fighting botters.

The second topic is about reporting botters. We’re seeing a few people reporting bots here on the forums, with screenshots that are showing private information. These reports should NOT be on the forums.

If you want to report what looks like suspicious behavior, please use the in-game report function that works as follows :
1) Select the character
2) Right-click on his name at the top of the window
3) Select the “Report” option in the contextual menu
4) Choose on the appropriate report reason
5) Finally click the “Submit report” button

Please use the report feature responsibly as abusing this feature could be a factor in your account being banned.


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ArenaNet Poster
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#456 -

Hello everyone,

please refrain from posting names of players which you accuse of being bots and report those players instead.

Greetings


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ArenaNet Poster
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#552 -

Hi, a lot of people have an opinion about why ANet hasn’t stopped botting yet. Most of the opinions are quite reasonable. I work in the area of automatic classification and inference. So, I find it puzzling as to why botting remains when to me there appears to be enough data to stop this almost entirely.

There are data points with a botter that are wholly different than those of a regular player, and from a classification point of view allow for almost certain classification. Lots of data point. Together these different points give I feel 100% certain classification.

I feel reluctant to communicate in too much detail (if an ANet staffer gives the nod I’m happy to broaden the discussion)… I would have thought ANet had the development experience in house already, if they don’t I strongly suggest they go find themselves a dev with a suitable background. I’m not special, there are an awful lot of programmers to whom this problem would not be difficult. If botting is looking like a hard problem to ANet it is because they haven’t gotten the right experience in-house. Much harder classification problems are dealt with in real time.

In short, with the right programmers botting in the obnoxious form we’re currently seeing can be removed completely, and easily.

Carnagh, I have moved your thread into this one as we want to keep this sticky as the general place for feedback/discussion surrounding the botting. Thanks for your understanding.


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ArenaNet Poster
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#567 -

Hi,

As already explained by Mike, we are very commited to fighting botters. However, we are not going keep you updated about this situation every hour, or answer personally to each questions you are asking.

Moreover, we have seen reports of bots with screenshots attached that were showing personal information. Again, this should not be posted on the forums as explained by our code of conduct.

For this reason, and in order to keep this thread as clear as possible, we will close it. As soon as we will have more information to provide, we will keep you updated here.

Thank you for your understanding & cooperation.