So I received an email on the 25th that my account had been accessed back East(I live on the West Coast), but I didn’t see it until today. Fast forward to me sending a ticket in(still hasn’t been replied to) and finally resetting my password(using a link mind you that was hidden).
From the “My Account” section I can see that someone in China was playing on my account for the past few days…so already I was getting worried.
Login to the game and..yep characters with stripped/broken armor, vendored weapons/gear(seriously they vendored my exotic weapons for a couple silver…things that cost me 5g+ on the TP), all my gold is gone, all my mats, everything in my bank is missing(including the lowbie masks and stuff I was going to transmute at a later date)…
Mind you ANet still hasn’t replied to my ticket, but from what I hear they won’t revert changes made to your account(or at least they don’t have that option yet).
But I decided to see what they had been doing on my account: a grand total of 1500+ transactions on the TP in a few days, TONS of venom sacs sold, TONS of dyes, lots of my mats, etc etc etc(all totaled probably 30g in sales)…my main was in Mount Maelstrom standing in a patch of spiders, where I had logged out the Chinese hacker.
So yea, back to the losing faith part. I expressed my outrage at this incident in chat(Orr) and some kind soul sent me 1g just out of the blue. I was honestly just about ready to /uninstall this game forever(who wants to grind/play the TP back to ~25g + buy back all their exotics?)…but that person totally restored my faith in the community/game.
ANet however…seriously? Why do you NOT have a system to restore lost items? MMOs from 10+ years ago had this. How do you not?
edit: before anyone jokes about “lol bad password?” no, my password was perfectly fine, unique to this game and quite long.