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Regional FlagAccount Issue Follow-ups – Updated RegularlySource
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ArenaNet Poster
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#1 -

Update — Monday, 10 September

Today, we sent out emails to players who have tickets at least five days old. We want to take care of players who still need help. You can help by closing out resolved tickets or by reopening/re-prioritizing tickets that still need attention.

The emails fell into three categories:

  1. The ticket is about a game issue and it is still open. If the issue you wrote about has been solved, please close the ticket through a link in the email. (Please check out the Guild Wars 2 Game Status Updates for info on recent changes to the game.)
  2. This ticket is about a hacked account or a login issue. Again, the ticket is still open, but if your problem has been solved, you should close the ticket by using the in-mail link.
  3. These tickets may cover any kind of issue, but the ticket has been closed because it appears the issue was resolved. However, if you still need help, you simply click the link in the email and that will reopen and re-prioritize the ticket so we can help you as quickly as possible.

If you received the email, please help us help you (or other players) by clicking the link when appropriate. If you clicked the proper link, you’re good: The ticket is closed or reprioritized, as appropriate.

If your ticket is more than five days old, please post in the Tickets for Review – 5 days and older [merged] thread.


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ArenaNet Poster
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#2 -

Update — Tuesday, 11 September

The Support Team has doubled in the last two weeks. Team members are working overtime, and we’re continuing to look at team staffing to improve response time. At the present time, the turn-around on tickets is about five days from submission to resolution. Some take a bit longer, some are resolved much more quickly. And that time is improving with every passing day.

The team is focusing mostly on account access issues, such as compromised accounts, but some team members are assigned to different issues, so no one is essentially at the back of the queue.

If you have a continuing support issue, please do not post on the forums to request a review until the ticket has been active for five days. At that time, we can take a look, but it’s important that we get good visibility into the older tickets, which is why we appreciate not seeing requests for updates for tickets that are just a day or a few days old.

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#3 -

Update — Wednesday, 12 September

The team is continuing to resolve issues on a steady basis. Some are resolved within a day, but issues like account compromises may take longer. For the best efficiency and in order to help those who have been waiting:

  • Please do not post in the forums when you submit a ticket. This is not the place to follow up on new tickets and having immediate follow-ups clogs the system and slows our responses to those who have been waiting for a while.
  • Please do post in the Tickets for Review – 5 days and older [merged] thread, so that we can review any tickets that are at least 5 days old.

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ArenaNet Poster
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#4 -

Update — Thursday, 13 September

Here are the updates for today, all together in one tidy package.

Ticket Updates — 13 September 2012 — Part 1

120826-004162 Resolved
120829-001864 Assigned to agent for billing resolution.
120829-002365 Resolved
120830-000500 Resolved
120830-016564, 120905-007995 Resolved
120830-008401 Resolved, I believe. Please update if you still need assistance.
120828-016914 We’ve reviewed and an agent should respond soon.
120831-014373 As agent replied, there is currently a cap at joining 4 guilds. This could change in the future.
120825-025535 We did one reset of missing CE item issues; this is queued for possible assistance in the future.

Ticket Updates — 13 September 2012 — Part 2

120904-009096 Resolved
120905-009559 Resolved
120906-008535 Resolved
120906-008905 Resolved
120907-003858 Resolved
120907-004050 Resolved
120907-004304 Resolved
120907-005353 Resolved
120907-005707 Resolved
120907-005941 Resolved
120907-006342 Resolved
120907-007801, 120905-009093 Resolved
120910-005075 and 120905-001814 Resolved
120907-005946  Resolved
120907-007982 Resolved
120907-008529 Resolved
120903-004443 Should be fully resolved within 24 hours.
120908-000014 Escalated for review.
120902-005230 Escalated for review.
120906-003683 Escalated for review.
120907-007931 Escalated for review.
120907-002246 Account appears to have been purchased with a fraudulent credit/debit card. You may wish to continue to discuss this with Support.;

Ticket Updates — 13 September 2012 — Part 3

120905-000334 Resolved
120907-005946  Resolved
120901-005179 Resolved
120830-012231 and 120907-004743 Resolved
120902-005108 Escalated 9/11
120827-001121 Asked for a review.
120908-003904 Thanks for providing the serial code; in process

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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#5 -

Update — Friday, 14 September: Part 1

120908-000014 Resolved (at least as far as the refunds are concerned)
120828-001273 Resolved
120830-008691 Resolved
120901-005179 Resolved
120905-010590 Resolved
120906-001074 Resolved
120906-009117 Resolved
120906-009311 Resolved
120907-004368 Resolved
120908-001725 Resolved
120908-001987 Resolved
120908-005767 Resolved
120828-001273 Resolved
120909-001112 Resolved
120909-000661 Resolved
120909-007006 and 120911-004407 Resolved
120903-001548 Resolved; expect conclusions with 24 hours
120825-009727 and 120904-002878 Resolved; second ticket responded to separately
120827-003725 Provided info to allow player to resolve issue
120828-005612 Will be resolved with next distribution of CE items
120906-007244 We have provided info on securing this account
120902-005108 Responded, escalated for review
120901-009025 Escalated to sort out linking issues
120901-018289 In process as of 14 September
120904-011228 Escalated to senior agent
120908-006278 Escalated to sort out linking issues; I believe we are awaiting your response
120908-007060 Reset password; because of the repeated compromises, we’re concerned this email account may be vulnerable
120903-013436 Moved to GW queue
120909-001362 Moved to GW queue

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#6 -

Update — Friday, 14 September: Part 2

120909-000661 Resolved; cannot restore gold
120829-012281 Resolved
120908-007060 Resolved
120908-005311 Resolved
120909-000661 Resolved
120828-017417 Escalated for a fix
120831-007836 Linking issues appear resolved
120909-003027 Resolved

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#7 -

Update — Saturday, 15 September

I’m going to gather a bunch of the older ones that still have issues and send them off. Hope to have some info tomorrow on those. The others will be reviewed, as well. I should have a significant-sized update by Monday evening.

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#8 -

Update — Sunday, 16 September

120904-005888 Resolved
120903-007670 Resolved
120905-001452 Resolved. Looks like a second compromise — do take care!
120901-015507 Resolved
120831-011009 In the correct Billing queue for assistance; I believe you received a reply Friday.
120826-002453 Moved to appropriate queue to process gem refund.
120903-002460 Moved to appropriate queue for assistance with your serial codes.
120828-017417 and 120826-000505 Verified your ticket is in the correct queue for assistance. (Second ticket marked as duplicate, but the first is active.)
120809-002854 Being held by Billing Team Lead pending a review of purchase policies. Apologies for the delay!
120825-007873 This is a second request for items already distributed. We need to discuss if/how to handle these situations, so please hang tight on this.
120831-010210 This is a tech issue and we need the Game Advisor report from you, which an agent requested last night. Once received this will be routed to someone in Tech Support for priority assistance.
120901-010764 Serial code disabled for fradualent charges. Under review by senior agent.
120901-025089 This issue will be reviewed by ArenaNet.

More tomorrow!

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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#9 -

Update — Monday, 17 September: Part 1

120823-005248 Resolved
120831-006932 Resolved
120831-018521 Resolved
120903-006262 Resolved
120904-004130 Resolved
120905-002972 Resolved
120905-003517 Resolved
120906-007794 Resolved
120906-009311  Resolved
120907-004649 Resolved
120907-005479  Resolved
120907-008310 Resolved
120908-000760  Resolved
120908-002648 Resolved
120908-004730  Resolved
120908-004831 Resolved
120908-005767 Resolved
120908-006021 Resolved
120909-001112 Resolved
120909-001482 Resolved
120909-002892 Resolved
120909-003158 Resolved
120909-004741 Resolved
120909-004834 Resolved
120909-006216 Resolved
120825-005264 CE/DDE Item issue — we are working on this one
120825-036680 Linking issue — in review
120902-015078 Linking issue — in review
120903-002460 Linking issue — in review
120904-002200 Linking issue — in review
120826-012867 Possible Linking issue — agent sent response today
120909-004170, 120909-003417 Reopened and requested review
120909-000820 Requested review
120908-004534 Awaiting update on this one

More later!

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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#10 -

Update — Monday, 17 September: Part 2

120911-006605 Resolved
120902-008437 Resolved
120906-007244 I responded to this one in the ticket
120825-004909 I responded to this one in the ticket
120903-013436 Additional info requested on 9/14 – please respond
120911-002506 Friend updated 2 days ago; should hear soon
120912-002664 You updated 2 days ago; this should be answered soon
120905-004000 On yesterday’s review list — I hope to have an answer tomorrow
120909-002932 On yesterday’s review list — I hope to have an answer tomorrow

A few of those on tomorrow’s review list:
120829-012492
120901-030134
120912-004572
120912-005302

If your ticket is at least five days old, and if you still need assistance, please post in the Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#11 -

Update — Tuesday, 18 September: Part 1

120824-003258 Resolved
120824-006234 Resolved
120825-002660 Resolved
120826-000505  Resolved
120829-016223 Resolved
120831-014142 Resolved
120902-008437  Resolved
120903-004086, 120827-002060 Resolved
120903-007670 Resolved
120904-004088 Resolved
120905-000663 Resolved
120905-004000 Resolved
120905-009893 Resolved
120906-000873 Resolved
120906-001074 Resolved
120909-003228 Resolved
120909-003240 Resolved
120909-004170 Resolved
120909-004213 Resolved
120909-004924 Resolved
120909-005316 Resolved
120909-005845 Resolved
120909-007232 Resolved
120910-000452 Resolved
120910-001112 Resolved
120910-001702 Resolved
120910-002635 Resolved
120910-005217  Resolved
120910-005932 Resolved
120910-005991 Resolved
120910-006290 Resolved
120910-008232 Resolved
120910-008247 Resolved
120911-000802 Resolved
120911-001715 Resolved
120911-005956 Resolved
120911-006605 Resolved
120911-007734 Resolved
120911-009271 Resolved
120916-001690 Resolved
120825-004180 Resolved by bug fix
120826-009648 Resolved – linking issue
120911-008713 Resolved — can you confirm?
120909-003690 Assigned; awaiting response from player
120904-010932 Assigned; awaiting response from player
120825-003004 Assigned and awaiting resolution. Apologies for the delay!
120910-008374 Response sent; let us know if you need further help
120902-017847, 120911-005778, 120913-006861 Player appears to have mistyped recipient’s name; we are unable to assist with this one
120904-001142 Item replacement request — unable to fulfill
120909-002932 Item replacement request — unable to fulfill
120909-004321 Information provided
120909-004502 Information provided
120827-007759 In Technical Support queue awaiting resolution
120831-010210 In Technical Support queue awaiting resolution
120826-007493 In queue, awaiting resolution
120903-011046  In queue, awaiting resolution
120903-011456 In queue, awaiting resolution
120904-002200 In queue, awaiting resolution
120905-000910 In queue, awaiting resolution
120910-006129 In queue, awaiting resolution
120825-005264, 120907-008203, 120914-001030 In queue, awaiting distribution
120825-009729 In queue, awaiting distribution
120825-033103 In queue, awaiting distribution
120825-035702 In queue, awaiting distribution
120902-005108 Assigned; awaiting response from player

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#12 -

Update — Tuesday, 18 September: Part 2

120824-003258 Resolved
120828-016512 Resolved
120828-017417  Resolved
120907-005097 Resolved
120910-006627 Resolved
120910-007349 Resolved
120906-007794 Resolved
120907-004183  Resolved
120907-004357 Resolved
120908-000014 Resolved
120908-000119 Resolved
120908-001332 Resolved
120908-001593 Resolved
120908-003904 Resolved
120908-004389 Resolved
120908-004763 Resolved
120908-004764 Resolved
120908-004831 Resolved
120908-006278 Resolved
120908-007658  Resolved
120908-008202 Resolved
120909-000687 Resolved
120909-000844 Resolved
120909-000943 Resolved
120909-001341  Resolved
120909-001628 Resolved
120909-002278 Resolved
120909-002315 Resolved
120906-005755 Resolved — you were not blocked and were sent a new password
120907-008203 Resolved — duplicate ticket
120909- 01112 Need more info — incomplete ticket number
120906-004786 In queue, awaiting resolution
120907-006655 In queue, awaiting resolution
120908-002373 In queue, awaiting distribution
120910-006578 In process
120908-002470 Can I get a status on this?
120907-005183 Unable to resolve – game was purchased from an unauthorized retailer who originally obtained using a stolen credit card
120909-002142 Resolved but there are security concerns with this account; please review the ticket for suggestions on how to secure the account

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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#13 -

Update — Wednesday, 19 September

120826-000572 Resolved
120827-009339 Resolved
120901-001721 Resolved
120901-030134  Resolved
120907-001862 Resolved
120909-004499 Resolved
120912-000702  Resolved
120912-004572 Resolved
120908-002770 Resolved
120911-002506 Resolved
120825-003481, 120908-001695 In queue, awaiting resolution
120902-005577 In queue, awaiting resolution
120902-006231 In queue, awaiting resolution
120911-009121 In queue, awaiting resolution
120914-000042 In queue, awaiting resolution
120908-005487 In queue, awaiting resolution
120826-011944 In queue, awaiting resolution
120913-000725 In queue, awaiting resolution
120829-012492 Assigned; awaiting response from player
120906-002403 Assigned; awaiting response from player
120906-003323 Assigned; awaiting response from player
120912-005302 Assigned; awaiting response from player
120907-001327, 120907-008394 Unable to refund gems
120824-008715, 120903-001767 Sent suggestions for resolution
120913-005753 Sent suggestions for resolution
120913-006801 Sent suggestions for resolution

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#14 -

Update — Thursday, 20 September

120914-004764 Resolved
120824-007248 Resolved
120828-017417 Resolved
120831-007724 Resolved
120905-007179 Resolved
120907-004123, 120825-035330 Resolved
120912-001055 Resolved
120912-005259 Resolved
120914-000391 Resolved
120914-004764 Resolved
120825-003557 Question answered
120903-002278 Question answered
120914-003281 Question answered
120915-000309 Question answered
120915-000523 Question answered
120911-002501 Question answered
120825-007873 In queue, awaiting resolution
120904-001280  In queue, awaiting resolution
120904-006754 In queue, awaiting resolution
120907-008394 In queue, awaiting resolution
120908-004534 In queue, awaiting resolution
120911-001259; 120906-003033 In queue, awaiting resolution
120912-005302  In queue, awaiting resolution
120913-000725 In queue, awaiting resolution
120913-000767 In queue, awaiting resolution
120908-002648 Appears to have been resolved on 9/9

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#15 -

Update — Friday, 21 September

120826-011765 Resolved
120901-001721 Resolved
120902-005108 Resolved
120907-008394 Resolved
120909-000687, 120920-004803 Resolved
120909-004170, 120909-003417 Resolved
120915-005406 Resolved
120916-006291 Resolved
120912-003177 Resolved
120909-005038 Response sent today; let us know if you still need help
120915-000805 Response sent today; let us know if you still need help
120915-001454  Response sent today; let us know if you still need help
120907-004284 Requested additional information; please update your ticket
120911-007210 Requested additional information; please update your ticket
120915-000563  Reported this as a bug
120916-004076 Known issue; updated ticket
120825-003557 In queue, awaiting resolution
120826-004311 In queue, awaiting resolution
120912-002924 In queue, awaiting resolution
120912-005302  In queue, awaiting resolution
120914-005237 In queue, awaiting resolution
120915-002881 In queue, awaiting resolution
120916-005007 Under review by dev
120903-002278 Unable to fulfill request
120914-001168 Unable to fulfill request

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#16 -

Update: Monday, 24 September

120917-003642 Resolved
120907-001562 Resolved
120917-004145 Resolved
120825-005940 Resolved
120908-007658  Resolved
120914-002613 Resolved
120917-005163 Resolved
120909-004321,120909-004502 Resolved
120918-000186  Resolved
120914-003281 Update sent today
120916-005117 Update sent today
120916-003020 Update sent today
120915-001298 Update sent today
120912-007045 Two responses sent; may need more time to address issues
120901-001721  Suggestion sent by CS Agent
120917-004917 Agent responded
120920-000802 Agent responded
120917-000444 Agent responded
120913-000767 Agent responded
120905-009534 Agent responded
120916-006054 Agent responded
120919-001486 Agent responded
120920-000802 Agent responded
120916-005007 Agent responded
120826-014247 Agent responded
120915-000081 Answered your question in the ticket
120916-004072 Requires review by senior agent
120907-004183 Requires review by senior agent
120920-001271 Requires review by senior agent
120902-015078 Requires review by senior agent
120825-005940 In queue for distribution
120825-033103  In queue for distribution
120826-001727 In queue for distribution
120829-002627, 120918-005638 In queue for distribution
120919-004264 Bug Report — relayed to team 9/24
120915-000523 Agent responded
120917-000438 Agent responded
120910-005403, 120912-003964, 120913-005411, 120918-003080 It doesn’t appear that you’ve responded to the answers we have provided. Have you tried to log in using the email that Support sent to you?

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
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#17 -

Update: Tuesday, 25 September

120925-003235 Resolved
120919-001486 Resolved
120920-001017 Resolved
120920-001237 Resolved
120918-004454 Resolved
120917-004917 Resolved
120901-001721 Resolved
120918-005364 Resolved
120908-006583 Resolved
120921-002963 Escalated for review by senior
120827-008951 Escalated for review by senior
120904-001280  Escalated for review by senior
120825-009624 In queue; no estimated resolution date yet.

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#18 -

Update: Wednesday, 26 September

The team was working on a specific project today, so the list is smaller than usual. We’ll have more updates soon.

120912-007045 Question answered by CS Agent
120920-001271 Question answered by CS Agent
120902-015078 Resolved

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#19 -

Update: Thursday, 27 September 2012

120825-002870 Resolved
120915-001298 Resolved
120915-004544 Resolved
120916-002529 Resolved
120922-003259 Resolved
120924-000091 Resolved
120826-002212 In queue, awaiting resolution
120826-008185 In queue, awaiting resolution
120828-018645 In queue, awaiting resolution
120919-000303 In queue, awaiting resolution
120926-005208 Thanks for providing that info to the TS Team; they’ll review and get back to you
120912-006875 Under review by team lead
120906-007127 We’ve reviewed this; could you mail box be full? Please clear it and the item mail should appear; update your ticket if that does not happen.
120926-004847 Please verify your email address and you should be fine

If your ticket is at least five days old, and if you still need assistance, please post in the  Tickets for Review – 5 days and older [merged] thread, which is here at the top of this forum.


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#20 -

Update: Friday, 28 September 2012

120914-002059 Resolved
120906-007127 Resolved
120927-003933 Resolved
120922-003023 Resolved
120924-002074 Resolved on 9/24; no response from player
120928-001275 Agent responded
120918-003049 Agent responded today; please provide info and he will help you
120831-012782 Tome of Influence issue; still under review
120914-000042  Tome of Influence issue; still under review
120916-003964 Guild issue; under review
120922-000473 In queue, awaiting resolution

If your ticket is at least four days old, and if you still need assistance, please post in the  Tickets for Review – 4 days and older [merged] thread, which is here at the top of this forum.


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#21 -

Update: Monday, 1 October

120928-001275 Resolved
120921-004194 Resolved
121001-000910 Resolved
120927-003933 Resolved; as explained, we cannot replace your items
120924-002074 Answer sent on 9/24; please have your friend update the ticket if he still needs help
120929-000850 This is in process; I believe you will hear tomorrow
120831-012782 Tome of Influence issue; a resolution has not yet been developed
120825-009624 Tome of Influence issue; a resolution has not yet been developed
120913-003704 Tome of Influence issue; a resolution has not yet been developed
120914-005746 Tome of Influence issue; a resolution has not yet been developed

All other posts since Friday have been added to the review list, if they were not listed above.

If your ticket is at least four days old, and if you still need assistance, please post in the  Tickets for Review – 4 days and older [merged] thread, which is here at the top of this forum.


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#22 -

Update: Tuesday, 2 October

120924-000144 Resolved
120929-000850 Resolved
120901-014256 Resolved
120929-000850 Resolved
120910-002395 Agent responded 9/10; please update if you still need help
120901-001721 Received response today
120924-005472 Received response today
120910-002395 No activity since 9/10
120922-000473 Log-in issue
120920-001075 In queue; we are working on this issue
120921-000605 In queue; we are working on this issue
120921-000948 In queue; we are working on this issue
120919-000950 Tome of Influence issue; a resolution has not yet been developed
120916-001630 Tome of Influence issue; a resolution has not yet been developed

If your ticket is at least four days old, and if you still need assistance, please post in the  Tickets for Review – 4 days and older [merged] thread, which is here at the top of this forum.


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#23 -

Update: Wednesday/Thursday, 3/4 October

120901-001721 Resolved
120922-000473 Resolved
120910-002395 Resolved — We implemented a change just last night that should have corrected this
121003-002477; 120901-024270; 120915-006475 Resolved
120930-002298 Responded today
120926-000240 Responded today; are things ok now?
120916-003964 Ticket is open; will be updated when there is more information

If your ticket is at least four days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#24 -

Update: Friday through Sunday, 4 – 7 October

120922-003995  Resolved with distribution on 3 October
120922-003995 Resolved with distribution on 3 October
120910-002395 Resolved with distribution on 3 October
120926-005208 Resolved
120916-005788 Resolved
120919-000303 Tome of Influence issue; a resolution is under development
120915-001298 Tome of Influence issue; a resolution is under development
120911-004939 Tome of Influence issue; a resolution is under development
120827-006798 Tome of Influence issue; a resolution is under development
121005-003235; duplicate of 120830-006445 Under review by senior agent
120928-003604 Under review by senior agent
120930-003046 Closed. We simply cannot allow the use of an account name that is invalid for Guild Wars 2 account.
120911-003717 Sent an email as a test; please respond if you receive it or post if you do not. In the meantime, we’re investigating your initial issue, as well.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#25 -

Update: Monday through Wednesday, 7 – 10 October

121005-002493 Resolved
121005-002735 Resolved
121005-002735 Resolved
121003-000630 I answered in your ticket
120918-005923 I answered in your ticket
121006-001277; 121006-001219 Under review by a senior agent

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#26 -

Update: Friday, 12 October through Tuesday, 16 October

121014-003050 Resolved
120922-003995 Resolved
121011-003044 Resolved
121012-001916  Resolved
121003-002116; 121015-000885 Please update ticket to provide information requested by agent
121005-003376 Please update ticket to provide information requested by agent
121009-001325 Please update ticket to provide information requested by agent
121010-001648; 121011-002003 Please update ticket to provide information requested by agent
121006-001277 Awaiting review by senior agent
121009-002996 Awaiting review by senior agent
121010-000541; 121011-000035 Awaiting review by senior agent
121012-000109  Awaiting review by senior agent
121012-001753 Awaiting review by senior agent
121012-001753 Awaiting review by senior agent
121011-000086 Awaiting review by senior agent
121012-001701; 121011-000086 Awaiting review by senior agent
121014-001845 Awaiting review by senior agent; this ticket is just two days old
121007-002799 Account ownership dispute; awaiting review by senior agent
121008-003238 Account ownership dispute; awaiting review by senior agent
121011-000035 Discussing with agent today; I anticipate resolution soon
121004-003039 Fraudulent purchase. Please contact your seller to get a refund so you can purchase a legitimate copy.
121011-003389 Termination upheld after two reviews
121011-000236 Termination upheld after two reviews
121011-000390 Termination upheld after two reviews
121010-000361 Termination upheld after two reviews

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#27 -

Update: Tuesday, 16 October through Thursday, 18 October

121014-000662 Resolved
121017-000204 Resolved
121004-002047  Account ownership dispute; awaiting review by senior agent

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#28 -

Update: Friday, 19 October

120921-001242 Resolved
121012-000109 Resolved
121014-001845 Resolved
121009-002996 Agent suggested a remedy for this purchase issue
121003-002116; 121015-000885 Please update ticket to provide requested information
121015-000466 Awaiting review by Technical Support
121012-001753 Awaiting review by senior agent
121016-002257 Awaiting review by agent
121004-002047 You are not the owner of this account; it has been returned to the person who purchased it.
121012-001701; 121011-000086 Fraudulent purchase. Please contact your seller to get a refund so you can purchase a legitimate copy.
121006-001277 Termination upheld after two reviews

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#29 -

Update: Saturday through Tuesday, 19 October through 23 October

121018-000088 Resolved
121011-002278 Received response today
121020-000483 Received response today
121019-000222 Received response yesterday
121017-000321 Final response sent 10/21
121018-002311  Need more information; please update ticket
121020-002032  Need more information; please update ticket
121019-000660 In queue, awaiting review
121019-000881  In queue, awaiting review
121018-000245 In queue, awaiting review
121018-001573 In queue, awaiting review
121018-002905 In queue, awaiting review
121019-001670 In queue, awaiting review
121020-000341 In queue, awaiting review
121020-000350 In queue, awaiting review
121020-000578 In queue, awaiting review
121022-002092 In queue, awaiting review
121018-002082 In queue, awaiting review

Please note that most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.

Please also note that people working for RMT companies — and in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#30 -

Update — Wednesday, 24 October

121021-001311 Resolved
121020-000624 Resolved
121016-002743  Resolved
121016-002743 Resolved
121020-002032 Received response today
121018-002905 In queue, awaiting review
121019-002985 In queue, awaiting review
121018-000245 In queue, awaiting review
121019-002197 In queue, awaiting review

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#31 -

Update — Thursday, October 25

121018-000664 Resolved
121019-000100, 121020-000001 Resolved
121019-001684 We are awaiting more information; please update your ticket
121020-002032 In Appeals Queue, awaiting review
121020-000494 In Appeals Queue, awaiting review
121022-002501 In Appeals Queue, awaiting review
121022-000841, 121022-000907 In Appeals Queue, awaiting review
121020-001238 In Compromised Account queue
121021-001711 In Compromised Account queue
121020-002032 In Compromised Account queue
121018-000460 Under review by Payments Team

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#32 -

Update — Friday, 26 October

121017-000323 Resolved
121025-002276 Resolved
120825-026231 and 121025-000056 Resolved
121018-000245 Resolved
121020-000341 Resolved
121018-000245 Resolved
121018-001573 In queue for review
121020-000350 In queue for review
121024-000346  In Appeals Queue, awaiting review
121023-000349 In Appeals Queue, awaiting review
121024-001378 In Appeals Queue, awaiting review
121025-001252 In Appeals Queue, awaiting review
121019-000660 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121019-000881  Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121018-002905 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121019-001670 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121018-002905 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121019-002985 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121019-002197 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121020-000578 Final response sent 10/25
121022-002092 Final response sent 10/25

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#33 -

Update – Saturday through Monday, 26 – 29 October – Part 1

121018-001631 Final response given 10/22
121025-000099 Under review by senior agent
121014-000662 Under review by senior agent
121020-000483 Under review by senior agent
121020-000350 Under review by senior agent
121023-002296  Under review by senior agent
121023-000291 Under review by senior agent
121022-002435 Under review by senior agent
121022-002419, 121025-001807 Fraudulent purchase. Please contact your seller to get a refund so you can purchase a legitimate copy.
121014-000579, 121023-000745 Under review by senior agent


avatar
ArenaNet Poster
Target Source
#34 -

Updated – Saturday through Monday, 27 – 29 October – Part 2

121022-000841, 121022-000907  Resolved
120918-005162 Resolved
121025-000789 Issue is currently being addressed; awaiting approvel to complete transaction
121021-001711 In Appeals Queue, awaiting review
121027-000347 In Appeals Queue, awaiting review
121025-003179 In Appeals Queue, awaiting review
121024-000499 In Appeals Queue, awaiting review
121018-001631, 121029-000008 In Appeals Queue, awaiting review
121026-000297 In Appeals Queue, awaiting review
121025-002129 In Appeals Queue, awaiting review
121024-003346 In Appeals Queue, awaiting review
121024-001378 In Appeals Queue, awaiting review
121025-001807 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121025-001252 Final response sent 10/29
121020-000799 Awaiting review
121022-002209 Awaiting review
121022-002233 Awaiting review
121020-000350 Awaiting review
121024-001501 Awaiting review
121028-000419 As suggested, we’d appreciate a bug report on this.
120902-015947, 120925-005183 Added to distribution list; should be resolved tomorrow.
121022-002240 Account closed for payment fraud; will not be reinstated.
121026-002028 Account closed for payment fraud; will not be reinstated.
121027-000349 Account closed for payment fraud; will not be reinstated.

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#35 -

Update – Tuesday, October 30

121027-001356  Resolved
121016-000454 Need more information; please update this ticket. (And we apologize for the delay.)
121026-002028 Sent response today
121026-002979 Sent response today
121030-000854  Sent response today
121019-002985 Sent response today; awaiting review from senior agent
121027-000349 Under review; please continue to discuss with Support
121026-002883 Under review by senior agent
121022-000250 In Appeal Queue; awaiting review
121024-000522 In Appeal Queue; awaiting review
121027-001886 In Appeal Queue; awaiting review
121028-000530 In Appeal Queue; awaiting review
121028-002193 In Appeal Queue; awaiting review
121027-000014 In Appeal Queue; awaiting review
121026-000811 Account closed for payment fraud; awaiting review
121026-003012 Account closed for payment fraud; awaiting review
121027-001384 Account closed for payment fraud; will not be reinstated.
121027-001488 Account closed for payment fraud; will not be reinstated.
121027-002074 Account closed for payment fraud; will not be reinstated.

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#36 -

Update – Wednesday and Thursday, October 31 and November 1

121020-000350 Resolved
121024-003346 Resolved
121018-001631, 121029-000008 Resolved
121025-003179 Resolved
121027-001886 Resolved
21022-000528 Resolved
121026-001449 An agent responded on the 26th, but we never heard back. Could you please review the response that we sent you?
121025-001273 In Appeal Queue; awaiting review
121026-003005 In Appeal Queue; awaiting review
121028-000137 In Appeal Queue; awaiting review
121025-000947 Under review as a compromised account; I sent an email this evening to get an update as I do appreciate this has been a long wait!
121027-003455 Under review as a compromised account
121028-001299 Under review as a compromised account
121029-000605 Have asked an agent to review
121023-002139 Have asked an agent to review
121027-002016; 121028-001265; 121031-000937 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy. Please do not create additional tickets but respond to the first one.
121025-001807 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-001488 Account closed for payment fraud; awaiting review
121027-001889 Account closed for payment fraud; awaiting review
121022-002501 Account closed for payment fraud; awaiting review
121027-001447 Account closed for payment fraud; awaiting review
121023-000091 Account closed for payment fraud; awaiting review
121026-003018 Account closed for payment fraud; awaiting review
121026-003093 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121028-003724 Account closed for payment fraud; awaiting review
121026-003012 Account closed for payment fraud; awaiting review
121027-000291; 121020-000483; 121020-000373; 121022-000466 Account closed for payment fraud; will not be reinstated. Do not submit additional tickets; you have already been answered four times.
121027-000442 Account closed for payment fraud; will not be reinstated. Do not submit additional tickets; 9 is 8 too many.
121028-001971; 121101-001165; Account closed for payment fraud; awaiting review; Please do not create any more tickets but respond to the first one.

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#37 -

Update — Friday through Monday, November 2 – 5

121031-000134 Resolved
121101-000737 Resolved
121025-001399 Resolved
121028-001299 Resolved
121031-002834 Resolved
121031-002268 Resolved
121031-002163 Resolved
121031-002432 Resolved
121031-003037 Resolved
121031-000399 Resolved
121025-000947 Resolved
121031-002153 Resolved
121031-002834 Resolved
121031-002924 Resolved
121031-002665 Resolved
121030-000301 Resolved
121025-000947 Resolved
121028-001299 Resolved
121027-000347 Resolved
121102-003256, 121104-002166 Resolved (Note: This was delayed because you filed multiple tickets.)
121031-002360, 121102-002944 Resolved (Note: This was delayed because you filed multiple tickets.)
121031-003172; 121102-002765 Resolved (Note: This was delayed because you filed multiple tickets.)
121101-000260, 121031-002997 Resolved. (Note: This was delayed because you filed multiple tickets.)
121031-000139, 121104-000116, 121104-000114 Resolved. (Note: This was delayed because you filed multiple tickets.)
121101-002143 Account closed due to a charge-back; will not be reinstated. If the seller is responsible, request a refund.
121026-002578 Account closed due to multiple charge-backs; will not be reinstated.
121103-000866, 121102-001879 Account closed for gold selling/RMT; will not be reinstated.
121102-000941, 121102-001879 Account closed for gold selling/RMT; will not be reinstated.
121029-001232 Account closed for payment fraud; awaiting review
121026-002883 Account closed for payment fraud; awaiting review
121026-003012, 121104-002769 Account closed for payment fraud; awaiting review
121028-001758  Account closed for payment fraud; awaiting review
121102-000090 Account closed for payment fraud; awaiting review
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000176, 121031-001491 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121102-002329, 121104-000755 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121031-002679, 121103-002333 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121027-000347 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121101-000434 Have requested another review
121030-001048 Have requested another review
121022-002501 Have requested another review
121027-000014 It appears you purchased a code from outside your region and are unable to register. Support will respond as soon as they are able.

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#38 -

Update — Tuesday, November 6

121105-002670 Resolved, but you’ll serve a suspension for offensive whispers and an unacceptable name.
121102-000774  Resolved
121027-000291 Under review
121031-002268 Under review
121008-003238 Account ownership in dispute. Please continue to discuss with Support.
121102-000090 Account closed for payment fraud; awaiting review
121031-001634 Account closed for payment fraud; awaiting review
121031-000469 Account closed for payment fraud; awaiting review
121030-000078 Account closed for payment fraud; awaiting review
121101-000702 Account closed for payment fraud; awaiting review
121031-000978 Account closed for payment fraud; awaiting review
121030-000854 Account closed for payment fraud; awaiting review
121030-000608 Account closed for payment fraud; awaiting review
121026-002578 Account closed for payment fraud; awaiting review
121030-001699 Account closed for payment fraud; awaiting review
121102-001823 Account closed for payment fraud; awaiting review
121031-001585, 121106-000828 Account closed for payment fraud; awaiting review
121031-002679, 121103-002333 Account closed for payment fraud; awaiting review
121028-001786 Account closed for payment fraud; awaiting review
121101-001296 Account closed for gold selling/RMT; will not be reinstated.
121030-001444 Under review
121029-002397 Under active discussion today

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#39 -

Update – Wednesday through Friday, November 7 – 9

121103-000701 Resolved
121105-002200 Resolved
121105-002453 Resolved
121106-000204 Resolved
121106-000468 Resolved
121106-000684 Resolved
121107-000446 Resolved
121107-000540 Resolved
121107-000557, 121107-000196, 121107-000196 Resolved
121107-002316 Resolved
121108-000638 Resolved
121101-001775 Account ownership dispute, investigation is underway
121027-000291 Final response sent 10/26; account will not be reinstated
121102-000090 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121023-002139 Sent response Friday, awaiting your reply now
121028-001786 Ticket in fraud queue; awaiting review
121029-002397 Ticket in fraud queue; awaiting review
121030-000601 Ticket in fraud queue; awaiting review
121101-000206 Ticket in fraud queue; awaiting review
121101-000769 Ticket in fraud queue; awaiting review
121101-000953 Ticket in fraud queue; awaiting review
121102-001075 Ticket in fraud queue; awaiting review
121103-000852 Ticket in fraud queue; awaiting review
121105-001530 Ticket in fraud queue; awaiting review
121026-003093 Ticket in fraud queue; awaiting review
121030-000689 Ticket in fraud queue; sent response Thursday
121030-001699 Ticket in fraud queue; sent response Thursday
121105-002749 Under additional review
121108-000995 Under additional review
121108-001533 Under additional review
121025-001273, 121101-002527 Under additional review
121025-002761 Under additional review
121026-003005 Under additional review
121027-000014 Updated Friday
121027-000447 Updated Friday; under further review
121027-000536 Updated Wednesday; awaiting further review

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#40 -

Update: Saturday through Monday – November 10 – 12 2012

121111-000376 Resolved
121111-000197 Resolved
121110-002820 Resolved
121110-002795 Resolved
121110-002679 Resolved
121110-002031 Resolved
121110-001949 Resolved
121110-001810 Resolved
121110-000711 Resolved
121110-000597, 121110-001459 Resolved
121110-000574 Resolved
121110 000711 Resolved
121109-002621, 121109-000294 Resolved
121109-001935 Resolved
121109-001925 Resolved
121109-001904 Resolved
121109-001818 Resolved
121109-001390 Resolved
121109-001254 Resolved
121109-000673 Resolved
121109-000580 Resolved
121109-000533 Resolved
121109-000492 Resolved
121109-000304  Resolved
121109-000269 Resolved
121108-002602 Resolved
121108-000995; 121108-000995 Resolved
121107-003043 Resolved
121107-002491 Resolved
121107-002316 Resolved
121107-000620, 121107-001481 Resolved
121107-000446 Resolved
121106-000684 Resolved
121106-000468 Resolved
121106-000204 Resolved
121105-002200 Resolved
121102-000090 Resolved
121030-001688 Resolved
121027-000014 Resolved
121030-000601 Resolved; you may add your new code
121106-002590 Should be able to add a new code soon.
121107-001485 Should be resolved very soon.
121106-002554 Please update your ticket after you obtain a secure email provider. The team has not heard from you since 6 Nov
121109-000310 Please check your ticket; you received an answer yesterday
121105-002749 In appeals queue
121026-003093 Fraudulent purchase; under review
121027-000536 Fraudulent purchase; under review
121103-000852 Fraudulent purchase; under review
121027-001889 Fraudulent purchase; code disabled
121028-001786 Fraudulent purchase; code disabled
121030-000689 Fraudulent purchase; code disabled
121030-001699 Fraudulent purchase; code disabled
121031-001634 Fraudulent purchase; code disabled
121101-000206 Fraudulent purchase; code disabled
121101-000769 Fraudulent purchase; code disabled
121109-001357, 121109-000710, 121109-000692, 121109-001207, 121109-000883 Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost.
121027-000291 (and 7 other tickets) Fraudulent purchase. Will not be reinstated. Please do not submit further tickets or repost.
121110-002674 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121109-002884 Flagged for fraud, but under review
121026-003005  Flagged for fraud, but under review
121108-000965 Botting. Will not be reinstated. Please do not submit further tickets or repost.
121109-000274 Botting; will not be reinstated
121108-001076, 121109-000601 Botting; will not be reinstated
121109-001016 Botting; will not be reinstated
121110-000383 Botting; will not be reinstated
121108-002146 Botting, under review
121110-000184 Botting, under review
121110-000847 Botting, under review
121109-001736 Appears to have charge-backs; under review
121105-000282 Ticket was closed in error; I reopened it to ask that you get the help you need.
121109-002852 Under review; thanks for contacting PayPal – that should help!
121030-000078 Under review; thank you for the updated information
121101-000953 Under review; thank you for the updated information
121108-001176 Under review; thank you for the updated information
121109-000411 Under review; thank you for the updated information
121109-000532 Under review; thank you for the updated information
121111-002238 Under review; thank you for the updated information
121023-002139 Under review due to updated request
121025-001273, 121101-002527 Under review due to updated request
121102-001075 Under review due to updated request
121025-002761 Under review
121107-002636 Under review
121108-000481 Under review
121108-000720 Under review
121108-001287 Under review
121108-002932 Under review
121109-001543 Under review
121110-000139 Under review
121110-002647 Under review
121110-002727 Under review
121111-000201 Under review
121023-001540 Under review

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#41 -

Update: Wednesday and Thursday, November 14 & 15

121030-000078 Resolved
121105-002749 Resolved
121106-002921, 121113-001761 Resolved
121106-003136, 121111-001909 Resolved
121107-001485 Resolved
121108-002387 Resolved
121109-000618, 121109-001276 Resolved
121110-000139 Resolved
121110-000383 Resolved
121110-002029 Resolved
121110-002355 Resolved
121110-002535 Resolved
121110-002927 Resolved
121110-003034 Resolved
121110-003112 Resolved
121110-003125 Resolved
121111-000222 Resolved
121111-000266 Resolved
121111-000674 Resolved
121111-001561 Resolved
121111-003008 Resolved
121112-000627 Resolved
121112-002293 Resolved
121111-002836 Resolved; could you let me know if you cannot access your account?
121110-002727 RMT; will not be reinstated
121114-000668 RMT; will not be reinstated
121114-000668 RMT; will not be reinstated
121110-000847 RMT; will not be reinstated. Please do not submit additional tickets.
121107-002636 Under review
121108-000346 Under review
121108-002694 Under review
121109-000954 Under review
121109-001805 Under review
121109-002076 Under review
121111-001023 Under review
121111-002238 Under review
121111-002801 Under review
121112-000042 Under review
121112-000152 Under review
121112-000568 Under review
121112-003153 Under review
121113-000159 Under review
121113-003557  Under review
121108-002427 Under review; I am writing for direct assistance
121028-001758 Under review; I specificially asked for another review
121111-001892 Under review; request received
121108-000371 Under review; thanks for that additional info
121108-002434 Account closed; refund processed
121109-002884 Account closed; refund processed
121110-002751 Account closed; refund processed
121111-002647 Account closed; refund processed
121108-001076 Botting; will not be reinstated
121110-002302 Botting; will not be reinstated
121111-000203 Botting; will not be reinstated
121107-002636 Charge-backs resulted in closure of account. If you did not charge back this purchase, contact your seller and get a refund.
121109-001805 Charge-backs resulted in closure of account. If you did not charge back this purchase, contact your seller and get a refund.
121009-003053 Charge-backs resulted in refunds and closure of account.
121113-000354 Compromised account; under review
121108-000060 Fraudulent code. Please contact your seller to get a refund so you can purchase a legitimate copy.
121010-002397  Fraudulent purchase; account released
121103-000852  Fraudulent purchase; account released
121031-000469 Refunded and released, if you wish to purchase a new code

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#42 -

Update — Friday through Monday, 15 – 19 November

121106-001007  Resolved
121108-002932 Resolved
121109-000618 Resolved
121109-000618 Resolved
121110-002302 Resolved
121111-000203 Resolved
121111-001050 Resolved
121111-002801  Resolved
121112-000042 Resolved
121112-000075 Resolved
121112-002837 Resolved
121112-002964 Resolved
121112-003153 Resolved
121112-003213 Resolved
121113-000110 Resolved
121113-000159 Resolved
121113-000354  Resolved
121113-001461 Resolved
121113-002936 Resolved
121114-002488 Resolved
121115-004025 Resolved
121116-001629 Resolved
121118-004435; 121113-000354 Resolved
121111-001023 Resolved; the team will help you with your purchase issue.
121113-003557 Sent to team for review
121028-001758 Under review
121030-001705 Under review
121107-002636 Under review
121108-000873 Under review
121108-001042 Under review
121109-002852 Under review
121112-000568   Under review
121112-003250 Under review
121113-002345 Under review
121113-002482 Under review
121113-003627  Under review
121113-003712 Under review
121114-000360 Under review
121114-000710 Under review
121114-001555 Under review
121114-002734; 121119-003718 Under review
121114-002750 Under review
121114-002786 Under review
121115-000386 Under review
121115-000565 Under review
121116-000437 Under review
121115-001408 Under review; I added notes to the ticket
121107-001485, 121116-000533 Account closed (potential fraud issues) and refunded
121108-002427 Account closed (potential fraud issues) and refunded
121109-000532 Account closed (potential fraud issues) and refunded
121111-001892 Account closed (potential fraud issues) and refunded
121115-000111 Account closed (potential fraud issues) and refunded
121110-000847 Account closed and refunded; you may add a new code
121110-000763 Botting; will not be reinstated
121110-002383 Botting; will not be reinstated
121115-000034 Botting; will not be reinstated
121108-000346 Fraudulent code. Please contact your seller to get a refund.
121108-000371 Fraudulent code. Please contact your seller to get a refund.
121109-000954 Fraudulent code. Please contact your seller to get a refund.
121109-001805 Fraudulent code. Please contact your seller to get a refund.
121109-002076 Fraudulent code. Please contact your seller to get a refund.
121112-001682 In appeal queue
121111-002238 In queue for refund
121112-000152 In queue for refund
121026-001449 Posted today; let me know if that helps
121112-000714 Requested expedited review; this is a very complicated issue and I’m sorry for the time it is taking
121026-003005 Requesting another review
121113-000059 Please update your ticket; the information you provided is not accurate. Please do not post multiple times in this forum, and keep all personal information off the forums. Thank you.

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#43 -

Update: Tuesday, 20 November

121109-000954 Resolved
121109-002076 Resolved
121112-001682 Resolved
121112-003153 Resolved
121112-000042 Resolved
121028-001758 Resolved – finally! Sorry for the delays!
121109-001805 Resolved — you may add a new code if you wish
121108-002427 The charge authorization failed. You will need to create a new account.
121111-002238 The charge authorization failed. You will need to create a new account.
121108-000346 The charge authorization failed. You will need to create a new account.
121111-001892 The charge authorization failed. You will need to create a new account.
121114-000360 Under review
121116-000437 Under review
121107-002636 We are not able to reinstate accounts involved in any sort of charge-back.
121114-002734 I followed up on this today
121113-003557 I followed up on this today
121112-000568 I followed up on this today
121026-003005 I responded in your ticket

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#44 -

Update: Wednesday through Monday — 21 through 26 November

121111-002402 Resolved
121112-000568 Resolved
121116-000437 Resolved
121117-000650 Account closed (potential fraud issues) and was not charged.
121118-003213  Both accounts were refunded. You will need to create a new account.
121109-002852 Charge-back; will not be reinstated.
121102-000090, 121121-001210 Fraudulent code. Please contact your seller to get a refund.
121121-000735 Fraudulent code. Please contact your seller to get a refund.
121121-001724 Fraudulent code. Please contact your seller to get a refund.
121113-003712 I followed up on this today
121114-000212 I followed up on this today
121114-001375 I followed up on this today
121114-003259 I followed up on this today
121115-000565 I followed up on this today
121115-003771 I followed up on this today
121116-000813 I followed up on this today
121116-002285, 121118-002383 I followed up on this today
121117-003370 I followed up on this today
121118-002786 I followed up on this today
121121-001210 I followed up on this today
121111-001799 RMT — will not be reinstated. Please do not post again or submit other tickets.
121120-001290 RMT — will not be reinstated. Please do not post again or submit other tickets.
121116-000968; 121120-001414  RMT — will not be reinstated. Please do not post again or submit other tickets.
121116-003126 RMT — will not be reinstated. Please do not post again or submit other tickets.
121115-002154 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121119-001647 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121120-002237, 121123-001123 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-000300 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-000642 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-002141 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-002365 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121028-001758 Under review
121109-001736 Under review
121110-000763 Under review
121115-001408 Under review
121116-000556, 121117-000053 Under review
121120-000633 Under review
121120-001710 Under review
121121-002792 Under review
121122-000273 Under review
120917-005761 Updated today

Notes:

  • Most of those awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take a bit of time, because in many cases the account was compromised and used for botting or other disallowed activities. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people working for RMT companies — who are in extreme breach of the User Agreement and the Rules of Conduct — sometimes submit appeals. We will not reinstate accounts found to be involved in these breaches. If something is listed as “final response” it will not be reviewed again.
  • When you submit duplicate tickets, you slow down the process for you and for everyone else. Please submit only ONE ticket, and if you need to provide additional information, or if you want to get an update, then update that existing ticket. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#45 -

Update: Tuesday, 27 November

121113-003712 Resolved
121123-001923 Resolved
121102-000090 Account released 11/8; you may add a new, valid code to rejoin the game
121114-000212 Account released; you may add a new, valid code to rejoin the game
121114-001375 Account released; you may add a new, valid code to rejoin the game
121121-000642 Account released; you may add a new, valid code to rejoin the game
121102-000090 Account released; you may add a new, valid code to rejoin the game
121119-003748 I followed up on this today
121125-000598 I followed up on this today
121028-001758 I followed up on this today
121115-002569 I followed up on this today
121118-001985 I followed up on this today
121022-002506 I followed up on this today
121111-001040 I followed up on this today
121119-002879 I followed up on this today; the answers you got weren’t right and I’m sorry
Crevox.5804 Please provide you ticket number
121123-000247 Please follow up in your ticket, which was updated today
121118-002383 Purchase was rejected and you were not charged. Update ticket if you believe otherwise.
121119-002764 RMT — will not be reinstated. Please do not post again or submit other tickets.
121118-000671 RMT — will not be reinstated. Please do not post again or submit other tickets.
121115-002569 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121121-002439 The team has the new info on your original ticket, they will reply as soon as they can
121122-000034 There was a charge-back on this account; as a result it was closed
121123-000829 Under review
121115-001408 Under review
121122-001534 Under review

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#46 -

Updated: Wednesday, 28 November

121119-002879 Resolved
121102-000090 Resolved
121028-001758 Resolved
 121125-000598 Account released; you may add a new, valid code to rejoin the game
121022-002506 Account released; you may add a new, valid code to rejoin the game
121121-000642 Account released; you may add a new, valid code to rejoin the game
121111-001040; 121029-002804 Fraudulent code. Please contact your seller to get a refund.
121121-002141 I followed up on this today
121118-002383 I followed up on this today
121116-001629 I followed up on this today
121121-002828 I followed up on this today
121121-002294 I followed up on this today
121118-001985 It appears you left the guild, and were its only member. If you are still having issues with creating a new guild, please update your ticket.
121119-003748 Senior agent reviewed last night and believes he has a solution; will contact you today
121115-002569 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121114-000710 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121116-001561 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121118-002786 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121115-002366 The charge authorization failed. You were not charged and will need to create a new account and add a valid code to play.
121124-001746 Under review
121127-000236 Under review (but please note this ticket is not three days old)
121022-002506; 121123-001260, 121121-002439, 121126-000755 You should be able to add the code; if you still need help, please update the ticket. (Please note: Submitting many tickets slows the process of resolving issues)

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#47 -

Updates for Thursday and Friday, 29 – 30 November

121116-001629 Resolved
121127-002885 Resolved
121127-000396 Resolved
121113-003712 Resolved (Thanks for confirming!)
121129-000130 Resolved. I have updated your ticket to explain the outcome.
121124-001042 Resolved. Thanks for your support!
121123-001923 Resolved; have your friend update his ticket so we can help him, as well.
121127-000150 Account ownership in dispute; the team will continue this review.
121118-002786 Account released; you may add a new, valid code to rejoin the game
121121-001210 Account released; you may add a new, valid code to rejoin the game
121121-002141 Account released; you may add a new, valid code to rejoin the game
121025-001807 Closed for fraudulent code a second time. Please continue to discuss with Support.
121121-001496  Fraudulent code. Please contact your seller to get a refund.
121127-001175 Fraudulent code. Please contact your seller to get a refund.
121121-002792 I followed up on this today.
121114-000212 I followed up on this today.
121115-001578 I followed up on this today.
121118-001530 I followed up on this today.
121118-002383 I followed up on this today.
121122-000034 I followed up on this today.
121123-000247 I followed up on this today.
121123-001644 I followed up on this today.
121126-002710 I followed up on this today.
121128-000072 Not three days old
121130-000631 Not three days old
121128-002416 Not three days old
121127-001984 Please answer the questions that Support sent you. We must establish that you own the account before we can assist you.
121116-002285, 121118-002383 Questions answered by agent
121126-001549 The account owner must discuss this with the team.
121115-002366 The charge authorization failed or did not pass risk reviews. You are not due a refund because you were not charged.
121116-001561  The charge authorization failed or did not pass risk reviews. You were not charged.
121118-001872 The charge authorization failed or did not pass risk reviews. You were not charged.
121122-001534 The charge authorization failed or did not pass risk reviews. You were not charged.
121126-000302 The charge authorization failed or did not pass risk reviews. You were not charged.
121127-000329 The charge authorization failed or did not pass risk reviews. You were not charged.
121128-000047 The charge authorization failed or did not pass risk reviews. You were not charged.
121128-000204 The charge authorization failed or did not pass risk reviews. You were not charged.
121128-000234 The charge authorization failed or did not pass risk reviews. You were not charged.
121128-000803, 121115-000847 The charge authorization failed or did not pass risk reviews. You were not charged.
121127-000395 The charge authorization failed or did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121115-001408 This has been reviewed by multiple agents; account will remain closed.
121121-002294 Ticket updated today
121118-002266 Under review
121120-001710 Under review
121121-002828 Under review
121126-002710 Under review
121127-001919 Under review

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#48 -

Update: Saturday through Monday, 1 – 3 December

121109-002852 Resolved
121114-000212 Resolved
121117-000482 Resolved
121123-000247 Resolved
121123-001923 Resolved
121128-000094 Resolved
121128-002416 Resolved
121128-002607 Resolved
121115-001578 Resolved – thank you for updating your ticket.
121118-001530 Account released; you may add a new, valid code to rejoin the game
121118-002786 Account released; you may add a new, valid code to rejoin the game
121121-002294 Agent responded on Friday.
121102-003339 I followed up on this today
121120-001710 I followed up on this today
121122-002680 I followed up on this today
121125-002472 I followed up on this today
121126-001549 I followed up on this today
121127-001175 I followed up on this today
121128-000829 I followed up on this today
121126-002663 I followed up on this today
121128-000226 Appeal denied — blocked for botting; will not be reinstated.
121121-001210 I believe this was resolved on 11/28 in Ticket 121102-000090
121125-000802 The charge authorization did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121128-001928 The charge authorization did not pass risk reviews. You were not charged. Please discuss the release of the account with Support.
121116-001561  The charge authorization did not pass risk reviews. You were not charged.
121128-000047 The charge authorization did not pass risk reviews. You were not charged.
121128-000072 The charge authorization did not pass risk reviews. You were not charged.
121129-001285 The charge authorization did not pass risk reviews. You were not charged.
121127-001984 The team cannot locate the account; please have your friend answer the questions in the ticket.
121130-000631 This purchase was refunded; you should discuss that with your friend.
121110-000448, 121118-001373 Under review
121118-000987 Under review
121118-002383 Under review
121122-000034 Under review
121123-001882 Under review
121124-002202 Under review
121126-000910 Under review
121126-000941 Under review
121127-000150 Under review
121127-001248 Under review
121127-002078 Under review
121127-002763  Under review
121127-002863 Under review
121128-000693 Under review
121128-001054 Under review
121129-000430 Under review
121129-000968 Under review
121203-002074 Under review
121126-000302 Under review – thank you for updating with new information today
121123-001644 Your email account has been compromised; please review suggestions from team.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#49 -

Update: Tuesday and Wednesday, 4 -5 December

121125-002472 Resolved
121120-001710 Should be resolved today
121122-002680 Should be resolved today
121126-001549 Should be resolved today
121127-001175 Should be resolved today
121127-001248 Should be resolved today
121202-001412 Answered today.
121116-000404 Answered yesterday. Take this up with your seller; we will not provide you with the account’s serial code.
121127-001175 I followed up on this today
121128-002636 I followed up on this today
121129-001122 I followed up on this today
121201-000285 I followed up on this today
121201-000356 I followed up on this today
121201-000566 I followed up on this today
121202-001933 I followed up on this today
121128-000546 Under review
121129-000443 Under review
121130-001083 Under review
121201-002553 Under review
121202-002100 Under review
121125-000802 Account released (after accidental refund). You may purchase a new code and rejoin the game
121124-000049 Account released; add a new, valid code to rejoin the game
121128-001722 Account released; add a new, valid code to rejoin the game
121126-000302 Account released; add a new, valid code to rejoin the game
121127-000150 Account ownership is in dispute; please continue to discuss with Support.
121126-001377  Fraudulent code. He should contact the seller to get a refund and ask Support if he can add a new, legitimate code.
121102-003339 Multiple charge-backs. This account is permamently closed.
121126-001549 The credit card authorization did not pass risk reviews. You were not charged.
121202-001933 The credit card authorization did not pass risk reviews. You were not charged.
121130-000171 This is not an account or support issue; forum questions will be handled by the appropriate team.
121130-000631 This was refunded to the credit card holder at his/her request. (I do not know if this is your friend or someone else.)
121204-000130  This thread is for tickets that are at least three days old. Your ticket is one day old. Please allow the team time to answer you.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#50 -

121201-000285 Resolved
121201-000356 Resolved
121122-000273 I followed on up this one today.
121126-002531 I followed on up this one today.
121203-001887 I followed on up this one today.
121120-002708 Fraudulent code; account released; add a new, valid code to rejoin the game
121128-002636 Fraudulent code; account released; add a new, valid code to rejoin the game
121201-000566 Fraudulent code; account released; add a new, valid code to rejoin the game
121124-000721 Fraudulent code; should seek a refund from the unauthorized seller.
121202-001933 The credit card authorization did not pass risk reviews. You were not charged.
121204-001670 This is an infraction issue (offensive name) and not an account issue. Please wait for an agent to respond
121129-001122 Under review
121130-000261 Under review
121202-000123 Under review
121204-000130 Under review
121128-001928 Under review; Black Friday pricing will not be available if you are able to add a new code.
121130-000171 Again, this is a FORUM question, not an account issue. Write [email protected]
121201-000663, 121203-001221 These are not account issues. Please post in the appropriate forum.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#51 -

Update: Friday, 7 December

121128-000227 Agent requested more information today; please update the ticket.
121203-002022 I followed up on this today
121130-000261 I followed up on this today
121127-001774 I followed up on this today
121129-000444 RMT — Final Response: Will not be reinstated. Please do not post again or submit other tickets.
121129-002291 This appears to involve a charge-back; your friend should continue to discuss with Support
121128-001054 Under review
121128-001490 Under review
121204–000127 Under review as a potential fraud issue

Notes:

  • Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#52 -

Updated Saturday through Tuesday, 8 – 11 December

121125-000517 Resolved
121129-001122 Resolved
121129-001267 Resolved
121205-000057 Resolved
121205-000371 Resolved
121206-000694 Resolved
121129-001416 Resolved — I responded in the ticket
121114-001555 Will be answered today.
121121-001496 I followed up on this today.
121113-000074 I followed up on this today. It as reopened, with our apologies for the delay!
121128-000546 I followed up on this today. A senior agent will review today.
121130-000541 I followed up on this today. This is in the proper queue for review.
121206-001670 I followed up on this today. This is in the proper queue for review.
121211-002330, 121211-002403 I followed up on this today.
121206-002191 Account released (after accidental refund). You may purchase a new code and rejoin the game
121205-000117 Fraudulent code. Please contact your seller to get a refund. If you acquire a new, legitimate code you may apply it to your account.
121207-002331 Ownership dispute. Closed and refunded. Cannot be reopened.
121128-000026 The credit card authorization did not pass risk reviews. You were not charged and account cannot be released.
121202-002098 The credit card authorization did not pass risk reviews. You were not charged and account cannot be released.
121204-002421 The credit card authorization did not pass risk reviews. You were not charged and account cannot be released.

Notes:

  • Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#53 -

Update: Thursday, 13 December

121211-002403 Resolved
121207-000975, 121207-001031  I followed up on this today. The chest was or soon will be sent.
121210-001695 We cannot replace items, and we do not restore/roll-back accounts due to accidental deletions but only in cases of account compromise.

Notes:

  • Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#54 -

Updated: Friday through Monday, 14 – 17 December

121118-002162 Resolved
121213-000204 Resolved
121215-000081 Resolved
121121-001515 I followed up on this today.
121124-000311 I followed up on this today.
121128-000546 I followed up on this today.
121202-002377 I followed up on this today.
121212-000290 The team is not able to restore the account or replace theitem.
121211-000604 This is a known, non-account issue; the team is working on it.
121211-002558 Under review; the credit card holder contacted us to report fraudulent use of his/her credit card.
121215-000828, 121215-000855 We are unable to give you replacement items. The Karka Chest situation was entirely different; individual replacements are not supported.
121208-001870 You did not respond to the offer to restore your account; please access the existing ticket and let them know you approve the restoration.
121211-000872 Please use the Trading Post in the future; it was developed to eliminate scamming.
121211-002086 Your friend’s account was terminated. Please do not ask us to review final decisions.

Notes:

  • Many awaiting review are flagged either for botting, RMT/gold selling, or fraud. These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent update list, please do not post again immediately asking for assistance. Allow at least another 24 hours for things to progress before you ask for another review and ALWAYS include your 12-digit ticket number each time.


avatar
ArenaNet Poster
Target Source
#55 -

Updated Tuesday and Wednesday, 18 and 19 December

121202-002377 Resolved
121214-001784 Resolved
121215-001906 Resolved
121216-000342 Response sent today
121211-000604 Response sent yesterday.
121213-001764 Final response send 12/15.
121216-003257 Account eligible for restoration. This will take place in 1-2 days.
121207-003674 I followed up on this today.
121215-002277 I followed up on this today.
121215-002451 I followed up on this today.
121104-001163 I followed up on this today. You should receive a response within 24 hours.
121121-001515 I followed up on this today. You should receive a response within 24 hours.
121211-002558 I followed up on this today. You should receive a response within 24 hours.
121215-001861 Fraudulent code. Please contact your seller to get a refund. Discuss with Support whether you can add a new, legitimate code to continue playing.
121124-001503 Terminated account; will not be reactivated.
121215-000828 There is no issue with the Mystic Forge. We cannot tell you why you lost items, but it was not related to a game code or system issue. Contact your ISP if you continue to have connectivity issues; the problem is not on our side.
121218-003029 This ticket is one day old. Please do not submit until it is three days old.
121217-001155 This ticket is two days old. Please do not submit until it is three days old.
121214-002326 Under review

Notes:

  • Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#56 -

Update: 24 December 2012 (Merry Christmas!)

121215-002158 Resolved
121217-002337 Resolved
121219-000434 Resolved
121219-003089 Resolved
121219-003229 Resolved
121220-000489 Resolved
121220-000489 Resolved
121220-000977 Resolved
121220-001001 Resolved
121213-001764 As explained multiple times, you are not eligible for a chest and will not be sent one.
121215-000316 Blocked for fraud. Cannot be released.
121220-002842 I believe you were sold a fraudulent code. You should seek a refund and talk to the team about getting your account released to add a legitimate code.
121221-003527 Please have your friend submit a ticket directly.
121219-002546 RMT — will not be reinstated. Final answer.
121220-002326 RMT — will not be reinstated. Final answer.
121221-003023 RMT — will not be reinstated. Final answer.
121221-002156 The charge authorization failed. You were not charged or were refunded.
121222-002635 The charge authorization failed. You were not charged or were refunded.
121124-000311 There is no issue with your account.
121116-001071 Account involved in cheating. Will not be reinstated.
121218-000260  Account involved in cheating. Will not be reinstated.
121218-000471 Account involved in cheating. Will not be reinstated.
121218-002945 Account involved in cheating. Will not be reinstated.
121129-000113 Under review
121215-001752 Under review
121217-001155 Under review
121218-000724 Under review
121219-000235 Under review
121219-000366 Under review
121219-002541 Under review
121219-003118 Under review
121220-000324 Under review
121220-000341 Under review
121220-002781 Under review
121221-000404 Under review
121221-001035 Under review
121221-002788 Under review
121219-003106 You’ve asked for chat logs. I’m not going to post them here, but believe me, the language was entirely unacceptable and the suspension was appropriate.
121213-000102 Followed up on this today
121213-002054 Followed up on this today
121214-000225 Followed up on this today
121214-000931 Followed up on this today
121214-000931 Followed up on this today
121215-002277 Followed up on this today
121217-001136 Followed up on this today
121217-002070 Followed up on this today
121218-000407 Followed up on this today
121218-002117 Followed up on this today
121218-003017 Followed up on this today
121218-003018 Followed up on this today
121218-003019 Followed up on this today
121219-000077 Followed up on this today
121220-002211 Followed up on this today

Notes:

  • Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#57 -

Update: 30 December — Part 1

121221-001035 Resolved
121217-002070 Resolved
121218-001529 Resolved
121218-002117 Resolved
121219-000077 Resolved
121221-000791 Resolved
121217-001155 Responded today
121219-000366 Received update from your friend today, thank you.
121220-002781 Followed up on this today
121129-000113 Followed up on this today
121215-001752 Followed up on this today
121218-000724 Followed up on this today
121219-000235 Followed up on this today
121219-002541 Followed up on this today
121221-000404 Followed up on this today
121221-002788 Followed up on this today
121213-000102 Followed up on this today
121213-002054 Followed up on this today
121214-000225 Followed up on this today
121214-000931 Followed up on this today
121214-000931 Followed up on this today
121214-002039 Followed up on this today
121215-002277 Followed up on this today
121216-000826 Followed up on this today
121217-001136 Followed up on this today
121218-000407 Followed up on this today
121218-000724 Followed up on this today
121218-003017 Followed up on this today
121218-003018 Followed up on this today
121218-003019 Followed up on this today
121220-000341, 121215-00186 Followed up on this today
121220-002211 Followed up on this today
121219-003118 Account involved in cheating. Will not be reinstated.
121220-000324 Account involved in cheating. Will not be reinstated.

Due to the holidays, reviews are taking a little longer than normal, as you can see. I have contacted the teams — Payments/Billing, Fraud, and others — and the agents are going to get me more updates tomorrow. We apologize for the delay.

Notes:

  • Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#58 -

Update 30 December — Part 2

121218-002117 Resolved
121219-001161 Resolved
121219-002541, 121221-000109 Resolved
121220-000004 Resolved
121220-001332 Resolved
121221-001422 Resolved
121221-002683 Resolved
121221-002788, 121222-000274 Resolved
121221-003527 Resolved
121222-000274 Resolved
121222-001090 Resolved
121222-001149 Resolved
121223-001682, 121221-001441 Resolved
121224-000787  Resolved
121224-002243 Resolved
121225-001447, 121220-002326 Resolved
121218-001773 Resolved — Account restored.
121220-000435 Resolved — please update your ticket if you wish to have your account restored.
121224-002352 Resolved; if your sister needs help, please have her submit or update her ticket.
121224-000435 Suspended for the use of a racist term but back in the game now.
121218-001256 Under review
121219-001906 Under review
121220-002691 Under review
121220-002842 Under review
121222-000350 Under review
121223-002584 Under review
121224-002521 Under review
121217-001155 Updated today
121217-002393 We need more information. Please update your ticket to answer the questions.
121219-001928, 121224-002364 You did a chargeback. This results in account closure.
121218-000496 Account closed for cheating. Will not be reinstated.
121218-000473 Account closed for cheating. Will not be reinstated.
121118-001373, 121110-000448  Account closed for Credit Card Fraud. Final Answer.
121224-000243 Blocked for RMT/Botting on multiple times; team will review but please stop sending new tickets.
121214-000931 Followed up today
121216-000826 Followed up today
121216-002529 Followed up today
121220-000341 Followed up today
121222-001240 In queue for restoration
121223-002525 In queue for restoration
121220-002781 Payment was refunded. Please reopen your ticket to discuss adding a new code, if you desire.

Due to the holidays, reviews are taking a little longer than normal, as you can see. I have contacted the teams — Payments/Billing, Fraud, and others — and the agents are going to get me more updates tomorrow. We apologize for the delay.

Notes:

  • Botting, RMT/gold selling, and fraud reviews, and purchase rejections, take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#59 -

Update – 2 January

121214-000931 Resolved
121220-002211 Resolved
121215-002277 Resolved
121218-003017 Resolved, but I note you are having access issues. Have asked an agent to review.
121214-002039 Responded 12/30
121213-000102 Responded 12/30; agent will review your comments
121129-000113 Agent needs additional information; please update your ticket
121215-001861 You have purchased FOUR fraudulent codes from unauthorized sellers. We cannot continue to release this account; please discuss with Support.
121214-000225 Fraudulent code. Please contact your seller to get a refund. If you acquire a new, legitimate ecode you may apply it to your account.
121213-002054 Fraudulent code. Please contact your seller to get a refund. If you acquire a new, legitimate ecode you may apply it to your account.
121217-001136 Account was released (after refund) so you may add a new code
121216-000826 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121220-002781 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121215-001752 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121221-000404 PayPal glitch; charges were refunded. You may add a new code to the account.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#60 -

Update: 2 January – Part 2

121214-002326 Resolved
121218-000324 Resolved
121218-000407 Resolved
121218-000610 Resolved
121218-003017 Resolved
121221-000791 Resolved
121221-002741 Resolved
121221-003527  Resolved
121222-000350 Resolved
121222-001149 Resolved
121224-002243 Resolved
121224-003286 Resolved
121225-000415 Resolved
121225-001447 Resolved
121225-002838 Resolved
121218-000724 Resolved – Termination upheld upon third review
121220-002842 Account was released; you can add a new, legitimate code.
121221-001093 In queue for restoration
121222-003236 In queue for restoration
121220-000483 Followed up today
121220-000825 Followed up today
121220-003274 Followed up today
121224-001614 Followed up today
121225-000316 Followed up today
121226-003713 Followed up today
121228-000009, 121229-000278 Followed up today
121220-002799 Under review
121224-001289 Responded 1/01
121215-001752 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121219-000071 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#61 -

Updated: 3 January 2013

121218-003017 Resolved
121219-001325 Resolved
121222-000350 Resolved
121222-001240 Resolved
121222-001847 Resolved
121224-002243 Resolved
121226-001436 Resolved
121227-002938 Resolved
121227-002996 Resolved
121227-003051 Resolved
121227-003388 Resolved
121227-003689 Resolved
121228-000026 Resolved
121228-000266 Resolved
121228-000334 Resolved
121228-000405 Resolved
121228-000412 Resolved
121228-000598 Resolved
121228-000737 Resolved
121228-001007 Resolved
121229-000278 Resolved
121226-003713 Resolved — can you confirm?
121220-001822 Responded 12/30
121220-000825 Under review
121228-002116 Under review
121224-001614 Under review; I think you will hear back tomorrow
121225-000316 Under review; I think you will hear back tomorrow
121220-003274 Under review; ownership dispute
121220-000483 Final response sent 1/02
121218-000473 Final response sent 1/03
121214-001287 Followed up today
121223-000444 Followed up today
121223-001205 Followed up today
121217-000298 In restoration queue
121227-000326 In restoration queue
121217-002393 Please answer questions in ticket, sent to you 12/18
121228-002342 Please have your friend submit a ticket
121214-000225 The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121218-002761  The credit card authorization was rejected in error; you were not charged and may add a new code to the account.
121219-000071 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121221-001792 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121227-003808 The credit card authorization was rejected; you were not charged and may add a new code to the account.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#62 -

Update: 4 January 2013

121224-001614 Resolved
121225-000316 Resolved
121228-003779 Resolved
121218-000610  Resolved
121227-002938 Resolved
121227-002499 Resolved
121223-002525 Followed up today.
121227-002897  Followed up today.
121214-001287 Updated today
121223-000444 Under review; I believe you will hear back within 24 hours.
121223-001205 Updated today.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#63 -

Update: 7 January 2013

121220-002842 Resolved
121223-002525 Resolved
121226-003612 Resolved
121227-000032 Resolved
121227-000065 Resolved
121227-001654 Resolved
121227-002897  Resolved
121227-002927 Resolved
121227-003051 Resolved
121229-001506 Resolved
121230-000852 Resolved
121215-003406 Resolved
121227-000798 Resolved
121227-002897 Resolved
121227-002996 Resolved
121227-003689 Resolved
121228-000190 Resolved
121228-000405 Resolved
121228-000873 Resolved
121228-003350 Resolved
121229-000188 Resolved
121229-001218 Resolved
121229-002743 Resolved
121228-001680 Resolved
121230-000914 Resolved – Thanks for your friendly note!
121230-002464 I followed up on this today
121231-000631 I followed up on this today
121230-001013 Updated 1/03
121230-000606 Updated 1/05
130101-000432 Updated today
121224-001289 Under review
121229-000721 Under review
130103-001039 Under review
121224-000369 Under review; please do not submit tickets from two email accounts
121219-001928 This charge was not reinstated or recharged; I have confirmed that you were not been charged for the game.
121219-003205  Why are we getting support requests from multiple email accounts?
121228-002771 Account ownership in irresolvable dispute. Account is closed.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#64 -

Update: 10 January 2013

121209-000093 Resolved
121223-002525 Resolved
121227-001925 Resolved
121228-000737 Resolved
121228-001007 Resolved
121230-000852 Resolved
121230-001590 Resolved
121231-000276 Resolved
121231-000604 Resolved
121231-002070 Resolved
121231-002140 Resolved
130101-000724 Resolved
130101-001639 Resolved
130101-001707 Resolved
130102-002242 Resolved
130102-002673 Resolved
130103-002421 Resolved
130103-002926  Resolved
121226-003145 Resolved
121217-000298 Resolved
130106-002199 Resolved
130103-003192 Resolved
130105-001314 Resolved
130107-002285 Resolved
130105-001380 Resolved. If you have future support issues, please do not send multiple tickets, as they delay the response
130102-002790 Final response sent 9 January
130103-001073 Final response sent today
121227-002254 I followed up on this today
130102-002813 I followed up on this today
130103-001985 I followed up on this today
130101-001157 I followed up on this today
130103-002367 Please update your ticket to provide proof of ownership
130104-001819 Question answered on 8 January
130105-002629 Question answered on 8 January
121218-001256 Updated 8 January; please review ticket
121230-000407 The credit card authorization was rejected; you were not charged and may add a new code to the account.
121228-003013 Unable to verify compromise after multiple record reviews; we cannot offer an account restoration
121219-001928 Under review
121231-001608 Under review
130106-000743 Your friend must submit a ticket

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#65 -

Updated: 10 January – Part 2

120829-010211, 120907-001314 Resolved
121108-002534 Resolved
121227-000326 Resolved
121227-003552 Resolved
121229-000578 Resolved
121229-003197 Resolved
130101-001639 Resolved
130102-001173 Resolved
130103-000160 Resolved
130103-000977 Resolved
130104-003318 Resolved
130106-002550, 130108-002158 Resolved
130107-002259 Resolved
130107-002285 Resolved
130103-000288 Under review
130106-002397 Under review
121229-002605 Updated today in Ticket 121229-002241
130103-001039 Updated 9 January
121228-002116 Updated 9 January
121231-001764 Updated 9 January
121230-002464 Updated 7 January
130103-001039 Updated 9 January
130103-001073 Final response sent today
121228-002342 I followed up on this today
130102-003084 I followed up on this today
130104-000376, 130104-002929 I followed up on this today
121227-002254 I followed up on this today
130103-002334 Can you check this number? I don’t pull up this ticket in the system

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#66 -

Update: 11 January 2013

121228-002342 Resolved
130104-000376 Resolved
130108-000426 Resolved
130107-001317 Agent responded 1/07 — you need to provide more information
130102-002813 Agent responded today
130102-003084 Agent responded today
130101-001157 Agent responded yesterday
130103-001985 Agent responded yesterday
130103-002334 Final answer was sent on 4 January
121227-002254 I followed up on this again today; I am very sorry for the delay
130108-000250 This is not a simple password request, as it appears the account was hacked. Please await an update from the team

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#67 -

Update: 14 January 2013

130105-000178 Resolved
130109-000149 Resolved
130109-000469 Resolved
130110-000485 Resolved
130111-000283 Resolved
130111-000598 Resolved
130111-000772 Resolved
121203-001236 Not an account issue.
121227-003320 I followed up on this one today
130103-000131 I followed up on this one today
130103-001729 I followed up on this one today
130103-003231 I followed up on this one today
130104-003318 I followed up on this one today
130109-000140 I followed up on this one today
130109-000300  I followed up on this one today
130110-000278 Final response sent 10 January
130108-001210 You have not provided proof of ownership; please update Ticket No. 121223-000689
130109-002425 Under review
130111-000362 Under review

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#68 -

Update: 15 January 2013

121220-002799 Resolved
121224-001289 Resolved – thanks for updating your ticket.
121227-002254 Resolved
130104-003318 Resolved
130111-000362 Resolved
130111-001903 Resolved
130112-000282 Resolved
130109-000300 Resolved
130109-000140 Under review
130106-002397 I followed up on this today
121219-001928 I followed up on this today
130101-000432 Agent responded Jan 7
121227-003320 Agent responded today
121227-002593 Agent responded today
130105-000178 I updated today in this forum thread
130113-001821 Agent responded today; I also wrote a note in this forum thread
121203-001236 Forum moderator responded today

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#69 -

Updated: 16 January 2013

130104-000818 I followed up on this today
121227-002593 I followed up on this today
130106-002397 I followed up on this today
121219-001928 I followed up on this today
130106-002397 Thanks for your update; the team will review it
130104-003085 Final response sent yesterday

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#70 -

Update: 18 January 2013

130109-002425 Resolved
130109-000300  Resolved
130109-000140 Resolved
130106-002397 Final response sent yesterday
130104-003085 Final response sent yesterday
130103-001729 Agent responded yesterday
130106-002397 Final answer sent today
130103-000288 Final answer sent today
121219-001928 Final answer sent yesterday; the account cannot be released or reenabled.
121117-000122 Final answer sent today
121227-003320 Final answer sent 1/15
130103-000131 I followed up on this again today
130103-003231 I followed up on this again today
130104-000818 I followed up on this again today
121227-002593 I followed up on this again today

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#71 -

Update: 21 January 2013

130118-000360 Resolved
130118-000215 Resolved
121109-000541 I followed up on this today
130105-002862  Under review; thank you for the detailed report
130106-002397 We have no control over this, as it was a charge-back. I’m sorry but we cannot release the account.
121222-000291 Final answer sent 1/20, and it was explained that we cannot release this account, since it was involved in a charge-back. You are welcome to start a new account, but this one is permanently terminated.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#72 -

Update: 24 January 2013

130122-000013 Resolved
130104-000818 Resolved
130119-001946 Agent responded today

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#73 -

Update: 29 January 2012

130107-002285, 130125-000659 Resolved
130121-000041 Resolved
130121-001351 Resolved
130124-001151 Resolved
130125-000010 Resolved
130125-000092 Resolved
130125-000113 Resolved
130125-000607 Resolved
130125-001038 Resolved
130125-002260 Resolved
130126-000663 Resolved
130126-003031 Resolved
130127-000083 Resolved
130127-002255 Resolved
121228-002364 This was resolved last November. You were never charged for the game, so no refund is due you.
130127-000208 Under review
130127-001362 Under review
130119-002283 Under review; please continue to discuss with reviewing agent.
130125-000372 Under review; please continue to discuss with reviewing agent.
130128-000440 Your friend was suspended for a chat violation
130125-002095 Agent responded 1/28
130127-000357 Agent responded 1/28
130122-001149  Final answer was sent to your brother in December; will not be responded to again.
130123-002266 I followed up on this today

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#74 -

Update: 30 January 2013

130127-002255 Resolved
130127-002358 Resolved
130128-000440 Resolved
130125-000239 Agent requested more information (to verify account ownership) 3 days ago. Please have your friend update the ticket.
130122-001149, 121212-000003 Under review
130125-002095 Under review
130127-000318 Under review
130127-001362 Under review

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#75 -

Update: 4 February 2013

130127-000944 Resolved
130122-001149  Resolved
130128-002238 Resolved
130130-000314 Resolved
130127-000318 Resolved
130127-001362 Resolved
130125-000010 Resolved
130201-002586 Resolved
130131-001893 Final response sent 02/02
130130-001372 Agent responded 2/3
130131-000640 Agent responded 1/31; unable to duplicate bug or replace gold
130127-000208 Agent responded today; your friend’s account has been compromised; please have him follow the steps provided by the agent in the ticket response.
Netcatcher.7214 Please provide a ticket number so I can assist you

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#76 -

Update: 8 February 2013

130131-001893 Resolved
130203-002158 Resolved
130205-000500 Resolved
130204-001927 Player has been asked questions intended to verify account ownership
130206-001636 Under review; all further posts will be removed and their posting may delay the resolution of this ticket.
Gorillafactor.3178 I need the 12-digit Incident Number

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#77 -

Update: 11 February 2013

130208-000025 Resolved
130208-000046 Resolved
130208-000104 Resolved
130208-000210 Resolved
130208-000068 Resolved
130208-000073 Resolved
130208-001579 Resolved
130208-000079 Resolved
130208-000244 Resolved
130208-000284 Resolved
130208-000315 Resolved
130208-000357 Resolved
130206-002199 Resolved
130207-001034 Resolved
130208-000042 Resolved
130208-000077 Resolved
130208-000079 Resolved
130208-000106 Resolved
130208-000210 Resolved
130202-000522 Resolved
130206-001562 Resolved
130206-002105 Followed up today
130206-001022 Final answer sent today; please ask him to stop submitting tickets on this issue
130208-001830 You friend was using a hack; the account will remain closed
130131-000640 We have been completely unable to duplicate this issue. I have followed up to see if there is anything more to relay.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#78 -

Update: 13 February 2013

130209-000455 Resolved
130208-001009 Resolved
130208-002149 Resolved
130208-000077 Resolved
130208-000716 Followed up today
130208-000104 Resolved

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#79 -

Update: 18 February 2013

130210-000812 Resolved
130212-000977 Resolved
130203-000898 Resolved
130212-000892 Followed up on this today
130210-000522 Followed up on this today
121222-001887 Please review your ticket on the Support Site; you need to respond
130217-001702 It appears you did charge backs related to this account, and therefore it was closed. If you wish to continue to discuss, please update your ticket.
130208-000477 Under review by forum team
130213-001343 This appears to have been resolved on 2/13. If someone is still having difficulty, please ask him/her to update the ticket.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#80 -

Update: 1 March 2013

130226-000474 Resolved
130228-001650 Resolved
130227-000512 Asked for review today
130222-001178 Asked for review today
130221-001329 Asked for review today
130226-001538 As explained, we cannot work with someone who is not the account owner and testimonials are not of value but you friends’ tickets are being reviewed.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#81 -

Update: 4 March 2013

130301-000580 Resolved
130208-000477 This is a forum issue; please discuss with the moderation team.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#82 -

Updated: 12 March 2013

130309-000603 Resolved
130208-000477 Resolved – thanks for posting!
130308-001310 Under review
130304-002028 Updated today
130309-001102 You were not charged for the game. You need to purchase the game and add the serial code to your account.
121229-001169  Final answer given in December. You have submitted a dozen tickets, but the account was closed and will remain closed.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#83 -

Update: 1 April 2013

130105-002862 Apologies for the delay. I followed up today to try to get more information.
130319-001510 Ticket was updated today. Please review
130317-000431 Final answer given last month. The account will not be reinstated.
130314-000334 Final answer given last month. The account will not be reinstated.
130222-001178 Final answer given last month. The account will not be reinstated.
Dragonbon.6289 I need a ticket number in order to review this.
foxdat.8927 I need a ticket number in order to review this.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#84 -

Update: 12 April 2013

130319-001510 Resolved
130328-002456 Apologies — this was closed in error! I have pinged the team leads to get attention ASAP
130411-000496 Under review
130105-002862 Asked for another review today
130319-000656 Final answer provided March 29th. The account will remain closed
130404-001167 Final answer provided April 8. The account will remain closed.
130404-000654 Final answer provided April 8. The account will remain closed.
130327-001576 Final answer provided April 3. This account is closed due to disputed ownership. It will remain closed.
130405-000618 As the team has explained, we can only assist the account owner.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#85 -

Update: 24 April 2013

130420-000121 Resolved
130414-000780 Resolved
130411-000066 Resolved
130417-000161 Resolved
130419-001728; 130422-000366 Will be resolved today. (But please be aware that you closed the ticket; we did not do it and it didn’t happen automatically.)
130417-000325 As the agent explained, this is under review by our Live Response Team
130417-000325 A full answer was given in the ticket on 4/17. I know you’re not happy with the response, but a detailed answer was given.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Provide your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#86 -

Update: 14 May 2014

130423-000225 Resolved
130422-001593 Resolved
130425-000409 Resolved
130428-002247  Resolved
130428-001597 Resolved
130503-000810 Resolved
130422-002287 Resolved — this was responded to in <24 hours. Please review your Support Account for the response, or check your Spam or Junk Mail folders.
130429-000143 Resolved in <3 hours. Please use this thread only for issues 3+ days old.
130428-001608 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130429-001218 Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130501-001624  Resolved in <24 hours. Please use this thread only for issues 3+ days old.
130420-002476 I updated your ticket today. Again, never encourage players to submit false reports; you put your account, and theirs, in jeopardy of suspension for doing so.
130502-001992 Responded in individual forum thread.
130428-001424 You need to answer questions sent to you 4/28 to verify you are the account owner
130419-001954 You need to answer questions sent to you 5/07 to verify you are the account owner
130427-000805 Final response given 5/02. The account will not be reinstated.
130421-002737 Final response given 5/03. The account will not be reinstated.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#87 -

Update 23 May 2013

130428-001424 Resolved
130522-001292 I investigated and responded today.
130516-001652 Our agent asked for information to ensure the security of the account. Please update your ticket to answer the relevant questions.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#88 -

Update 6 June 2013

130518-002179 Resolved
130530-000281 Resolved
130525-000430 Resolved
130521-001425 Resolved — I believe you have another ticket for a separate topic.
Mike.1263 Resolved
130524-000391 Response was sent 5/28
130521-002359 Response was sent 5/28
130520-000610 Response was sent 5/21 — the account was not hacked and the emails you posted as unrelated to the termination. The account was terminated for using a cheat program, a breach of the UA.
130527-001725 As you were told in the non-duplicate ticket, you were banned for using a cheat program.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#89 -

Update: 12 June 2013

130607-001522 Resolved
130609-001051 Resolved
130609-000685 Resolved
130609-000708 Resolved
130605–001824 Under review
130606-000668 Account was reviewed and must remain closed.
130606-001163  Account was reviewed and must remain closed.
130607-000774 This shared account was used to cheat. Cannot be reinstated.
130607-002027 The ownership of the account is being disputed by three people. It’s likely this account was shared, resold, or traded away which put it into the dispute. We cannot assist.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#90 -

Update: 14 June 2013

130613-000713 Resolved
130610-001205 Resolved in Ticket 130610-001348
130609-000685 Resolved
130605-001986 Final response sent 6/11
130611-000856 Final response sent 6/11
130612-001027 Final response sent 6/14
130601-000136 Need to verify ownership of account. I re-sent the response that the team sent to him on 31 May. He needs to answer the questions they asked and they will help him.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#91 -

Update: 25 June 2013

130620-001492 Final response sent 6/22
130615-000609 I responded in this thread on 621
130616-002286 Support asked for more information on 6/16. Please update your ticket through the website or email.
Pinky.1859 I need the 12-digit support ticket

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


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ArenaNet Poster
Target Source
#92 -

Updated 07 July 2013

130625-003163 Resolved 6/28
130627-003697  Resolved 7/03
130627-003913 Resolved 7/04
130626-000469 Resolved 7/4
130626-001168 Under review
130627-001129 A response was sent the same day the ticket was filed. She needs to update the ticket, as she has not established ownership of the account. If she did not see the response, check “Spam” and “junk mail” filters.
130626-002997 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130625-003033 Account will remain closed; this was not impacted by the jumping puzzle issue but was involved in other disallowed activities.
130620-001492 The account will remain closed. There is nothing more to say.
130531-001982 The account will remain closed. There is nothing more to say.
130624-000936; 130627-001873 When as account is terminated, we do not wipe it to free up names. The names are lost as part of the termination process.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#93 -

Updated 8 July 2013

130705-000102 Your friend needs to answer the security questions and the team will help.
130614-002358 Under review. We’re taking another look.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#94 -

Update: 22 July 2013

130707-002429 Resolved
130712-000965 Resolved
Jeigh.8637 Resolved
130705-000728  Agent responded to you on July 5th. We can help you, but you need to read the response and follow the instructions.
130705-000302 Question answered July 4: We are unable to replace Karma.
130719-000281 We cannot replace the item that you mailed to another player. In the future, please use the Trading Post for all transactions.
130709-000067 This account was not compromised and was involved in cheating. It will remain closed.
130712-001670 This account was not compromised and we cannot offer an account restoration upon request.
130718-001933  Declined: You cheated and are asking for a reduction of your termination to a one-month suspension. That is not something we will do.
130711-000509 Declined: As has been explained in many tickets you’ve submitted, the account will remain closed. Please do not submit additional tickets.

Notes:

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#95 -

Update: 01 August 2013

darkzero.2197 Thank you for letting us know your issue was resolved.
130728-000191  As explained, this is a known issue, and while we apologize for the situation, we have no new information about it now.
130721-002128 As explained by our agent, the devs are looking into a way to correct this issue.
130709-000067 Declined: A compromise in April is irrelevant to the account owner’s illicit activities in June. The account was not compromised at the time of ban. It will remain closed.
130711-000509 Declined: As I have relayed in the past, the account termination has been upheld and will not be reversed. (No, the account was not hacked at the time of the incident.)
130720-000751 Declined: This account was involved in a network of scamming and will remain closed.
130725-001590 Declined: This account was involved in a network of scamming and will remain closed.
130719-000281 Declined: As the agents have explained to you repeatedly, we cannot replace items lost through private trades. Please use the Trading Post in the future.
130728-000130 Declined: Detailed response sent in Ticket No. 130718-002180. This account was either shared or resold. It will remain closed.

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#96 -

Update: 13 August 2013

Please note: A lot of people are using the Tickets for Review thread to argue with support decisions on behalf of a friend or family member. That is not what the thread is intended to offer. Once you have been given a response, do not continue to ask for further reviews, just as the player involved should not not continue to submit tickets.

130805-001971 Agent asked questions on 12 August and player need to respond so we can resolve this.
130802-000812 Resolved
130806-002194 Resolved
130809-001032 We apologize for the time needed to resolve this ticket. We hope to have an answer for you shortly.
130807-000073 We are unable to verify ownership of the account. Please respond with answers to the agent’s questions
130808-001812 We are unable to verify ownership of the account; the info given is very skant. I suggest your friend provide more info to prove he owns the account, as multiple people appear to be claiming it.
130728-000943 Declined: This account was involved in a network of RMT and will remain closed.
130731-000792 Declined: Botting. Will not be reinstated.
Elendear.9281 Please submit a ticket if the suggestion in this thread did not resolve the matter for you.

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • Once an issue has been reviewed and a response given, do not post the issue again. This is not a forum for arguing with support decisions!
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

*Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#97 -

Update: 15 August 2013

130815-002367 Resolved
130807-001101 Under review today
130812-001305 Under review today
130811-001999 Research concluded and response sent yeseterday
ImagoX.4718 I cannot find a ticket from you since 2012. Please have your wife submit a ticket from the email account associated with her GW2 account and the team will be able to help her.

  • Reviews of issues related to botting, RMT/gold selling, and fraud can take time. Please be patient.
  • ONE post per ticket will be accepted. Follow-ups, if necessary, should come from the same person and should allow at least another 48 hours before being posted.
  • Once an issue has been reviewed and a response given, do not post the issue again. This is not a forum for arguing with support decisions!
  • No petitions, no testimonials.
  • Don’t file duplicate tickets — they slow down your resolution. Submit ONE ticket and update it if necessary. Thank you.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum. Please note that posts for issues that are not at least 3 days old will be ignored.

*Always include your 12-digit incident number in every post.


avatar
ArenaNet Poster
Target Source
#98 -

Update: 28 August 2013

130705-000302  Resolved
130807-001101 Resolved as confirmed by customer on 8/26.
Animosity.3069 Resolved. Never got the ticket number, but I’m glad this is ok.
130823-000810 Agent resolved with a reset on 8/24. Please update the ticket if you did not get that response.
130825-000859; 130825-000890 We do understand the issues: You made errors and want them reversed. Unfortunately, we do not have the tools to do that. I am sorry that you are unhappy, but we are not able to help you, it’s really that simple.
130624-002583 As explained, we cannot verify, despite several tries, that you had the item in question. Therefore, we are not able to assist you with this item replacement request.
130814-002128 Prioritized for tomorrow
130807-000572 Prioritized for tomorrow
130811-002448 Prioritized for tomorrow
130811-000585 Prioritized for tomorrow

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessarry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#99 -

Review: 5 September 2013

130807-002617 Resolved
130830-000272 Resolved
130829-000332  Resolved
130826-002489 Resolved
130830-002231 Resolved
130831-000011 Resolved
130624-002583 Resolved
130827-000961 Resolved
130818-001058 Resolved
130901-002357  Resolved
130831-002544  Resolved
130831-002144 Final response sent 9/05
130811-002521 As the agent asked on 12 August, we need you to update your ticket if the items are still missing.
130830-001244 Known issue — under review
130816-000393 Forwarded for review
130814-002128 Forwarded for review
130901-003145 Under review
130902-001255 Under review
oshik.3041 Please submit a ticket to support

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#100 -

Update: 10 September 2013

130814-002128 Resolved
130816-000393 Resolved
130903-002480 Resolved
130906-000669; 130907-001953 Resolved in Ticket 130907-001953
130905-001893 Responded today
130901-002888 Responded today
130902-000442 Final answer 9/07
130831-002144 Account overship verification needed; please respond to the ticket
130904-001402 Account involved in disallowed activities and was not hacked. Request denied.
130907-000104 Under review
130907-000131 Under review
130907-000297 Under review
130907-000374 Under review
130902-000562 Account is in ownership dispute; it will be reviewed and resolved as quickly as possible.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessrry. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#101 -

Update: 20 September 2013

130903-000476 Resolved
130914-000662 Resolved
130907-000374 Resolved
130907-002434 Resolved
130910-000360 Resolved
130911-000317 Resolved
130911-001705 Resolved
130912-001114 Resolved
130908-002273 Awaiting reply from you. I appears you were going to update on 9/13
130904-001404 Followed up today
130907-000104 Followed up today
130907-000297 Final response given 9/16
130907-000659 Final response given 9/13
130904-000132 Final response sent today
130914-000094 Response sent today; please review and follow the steps outlined
130917-000380 Responded 9/17 — I believe that may have resolved the issue?
130917-001447  Under review

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#102 -

Update: 1 October 2013

130904-001404 Resolved
130914-000094  Resolved
130927-000385 Resolved. (Duplicate of 130927-000381)
120829-004216; 120915-003511 Resolved. Agent will send you the items in question.
130907-000104 Resolved. If you want to discuss an account restoration, please update your ticket
130924-000225 Resolved, but an agent sent a message to you on 9/25 that you should read.
130914-000605 Resolved. The agent will follow up with you to get things finalized.
130924-001129 Resolved. As explained on 25 September, the code already was registered and the item can be found on your account.
130915-002498 Agent responded 9/30. Please respond and this will be processed.
120915-003511 I followed up on this today. The reason you did not get a response is that you did not update your ticket, as is required (and explained) in the response.
130914-000398 I followed up on this today and we hope to update this ticket soon.
130822-001261 I followed up on this today and we hope to update this ticket soon.
130924-001825 I followed up on this today and we hope to update this ticket soon.
130928-001107 Agent responded on 9/28 to ask for more information. Please respond at your convenience.
130907-000659 The data and your explanation were reviewed, but the account will remain closed.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


avatar
ArenaNet Poster
Target Source
#103 -

Update: 11 October 2013

130907-000104 Resolved. According to the ticket, you found your missing gold and all is well.
130924-001129 Resolved.
130924-001825 Resolved.
130819-002241 You clearly are not getting our responses. Could you please update your ticket and give us an alternative email address, so we can resolve this for you?
130928-001107 An agent responded on 28 September; please update to answer the questions. If you are not getting emails, please log into your Support Account to update.
131006-000058 One of our leads responded today. We’re very sorry for this delay and getting this resolved is a top priority.
131002-000909 Awaiting review. Apologies for the extra time.
131006-000046 Awaiting review. Apologies for the extra time.
131002-001961 Awaiting review. Apologies for the extra time.
131003-000497 Awaiting review. Apologies for the extra time.
131009-001186 The team has provided their final answer. They are not able to help in this situation.

We have had a longer delay in addressing some tickets, and we apologize for the extra time that is being taken in reviewing the appeals. Please know that we will be staffing up as of Monday and hope to have these sorted out very soon. Thanks for your understanding.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


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ArenaNet Poster
Target Source
#104 -

Update: 16 October 2013

130928-001107 Resolved
131006-001333 Resolved
131013-001498 Resolved
130830-001244 I have sent an email to follow up on this. I believe this still is an active bug, and we’re very sorry that is is taking a while to get addressed!

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


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ArenaNet Poster
Target Source
#105 -

Update: 21 October 2013

131003-000497 Resolved
131002-001961 Resolved
131006-000046 Resolved
131002-000909 Resolved
131012-001515 Resolved
130830-001244 This is a long-standing bug, and we sent out requests today to try to get traction on this. I’m so sorry for the delay!
131019-000089 Final answer was provided on 20 October. The data and multiple reviews uphold the account closure.
131015-000759 I am going to follow up on this. I hope to update soon.
131012-001167 I followed up on this today and we hope to update this ticket soon.

Notes:

  • Many awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.
  • Don’t file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours to allow things to progress before you ask for another review.


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ArenaNet Poster
Target Source
#106 -

Update 31 October 2013

131020-000610 Resolved
131022-000166 Resolved
131023-000981 Response sent on October 28. Please review and update the ticket or create a NEW ticket and reference the previous discussion.
131025-000129 Resolved
5927 Resolved. Explanation provided a couple of days ago here on the forums.
906 We did not get the documents requested. Please update the ticket to discuss with an agent
7306 We need to find a way for you to get those files to us. I am asking a lead to take a look at your ticket.
15906 Under review. Please do not make duplicate tickets.
18497 Under review; your friend should hear soon.
131006-000046 Account closed for use of a third-party program.
131007-001157 Final answer provided 21 October.
131012-000946 Response sent yesterday and I believe the team will get to this very soon. New ticket number 22808. Please post again on Monday if there’s no movement, and I am so sorry for the length of time this is taking!
131014-000836 We have not received sufficient information to establish that you own this account. Perhaps your responses are not getting through. Due to the change in support systems, please make a NEW ticket and continue the discussion.
131027-000471 Still under review.

I will review more as soon as possible.


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ArenaNet Poster
Target Source
#107 -

Updated: 1 November 2013

9845  - Resolved
18497 - Resolved
3287 - Resolved
15906, Duplicate of 15113 - Resolved
1301  - Resolved
4797 - Resolved
1171 - Resolved
9880  - Resolved
23477 - Resolved
14479 - Resolved. (I answered the question just now—he was not charged for the initial purchase attempt.) This is a duplicate of 8732. Please ask your friends to not make duplicate tickets.
21054 - Resolved. Duplicate of 16229, 8677 , and 8464. Please ask your friends to not make duplicate tickets.
13301  - Resolved. Duplicate of 16958. Please do not make duplicate tickets.
6807 - An agent sent questions a week ago and you need to respond.
131023-000981 Created a new ticket, 31392. Please respond to that ticket.
4289 - Response sent Sunday; we’re awaiting your permission to proceed but your note you did respond. Please try again — there is no response in the ticket.
6923  - Response sent Sunday; we’re awaiting your permission to proceed but you note you did respond. Please try again — there is no response in the ticket.
906 Response was sent 24 October. Please supply the requested game logs.
1562 - The system indicates that this ticket does not exist. Can you please check the number?


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ArenaNet Poster
Target Source
#108 -

Update: 8 November 2013

1562 Resolved
20777 Resolved
22905 Resolved
25787 Resolved
21401  Resolved
23945  Resolved
25812  Resolved
28444  Resolved
31595  Resolved
44422  Resolved
31946 Resolved
34318  Resolved
31255  Resolved
23224 Resolved — thanks for letting us know; it was nice of you to post!
14686 Resolved. Your understanding of the Naming Policy is is error. Unlike offensive names, which we act upon immediately, because the (inoffensive) names you’ve reported may also belong to others, we generally take action only upon contact from someone who legitimately owns the name.
25944 Question answered on 11/6
2191 Questions were sent to verify this account on 26 October. Could your boyfriend please respond?
22378  Also 22378 and 37616. I’ve asked an agent to review and respond.
17427 Checking into this for you.
11290  Followed up in 31709. You updated on 1 November. I will check to see why this restoration was not done or if it was, why you did not hear back.
27094 I reviewed the request and feel that our Community Team may best be equipped to answer you, so I’ve asked them to respond. Thank you for your patience!
131016-002071 I’ve asked an agent to port your info to a new ticket, and we’ll continue to help you there.
52243 I’ve requested a review.
44813 I’ve requested a review. This was active today, but I know you still need assistance.

Notes:

  • Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*
  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours for things to progress before you ask for another review.


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ArenaNet Poster
Target Source
#109 -

Updated 11 November 2013

55942 Resolved
17427 Resolved
11290 and 31709 Resolved. (Also Ticket 24141. Account restored.)
31255  Resolved. Thanks for posting to say all was well!
49217 Also 46822 – under review. Please don’t make additional tickets. We’ll respond in 46822.
22378 I posted a long response, but the best answer may be for him to create a new email account that is not one of those that is having problems with our mails. See this thread: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Note-for-Users-of-Gmail-Others/first#post2924424
50209 Please allow another day for the agent to get back to you. If you don’t hear by tomorrow evening, update this thread. Thanks.
53356 Please allow another day for the agent to get back to you. If you don’t hear by tomorrow evening, update this thread. Thanks.
131016-002071 We created a new ticket – 57477 – and an agent has sent suggestions
47791 We’re looking into this.
38263 We’re looking into this.
130830-002812 Your friend needs to submit a new ticket using the Support button at the top of this page.


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ArenaNet Poster
Target Source
#110 -

Update: 19 November 2013

46226 Resolved
46822 Resolved
50209 Resolved
61568 Resolved
64666 Resolved
66314 Resolved
66769 Resolved
66791 Resolved
67288 Resolved
67628 Resolved
28444  Resolved
56101  Resolved
63003 & 59198 Resolved
64701, 64694, 78460 Resolved
69855, 74802 Resolved
79287  Resolved
49217 Resolved. (Duplicate of 46822.)
54038 & 67364 Compromise resolved. The restoration request was delayed due to the duplicate ticket and will be addressed as soon as possible.
73489 I referred this one to Tech Support.
38263 I’ve asked an agent to look at this today or tomorrow.
39321 I’ve asked an agent to look at this today or tomorrow.
71064 I’ve asked an agent to look at this today or tomorrow.
14118 I’ve asked an agent to look at this today or tomorrow.
75690, 9271, and many others  I’ve responded separately to this (within this thread).
49954 Team responded on 7 November. Please update this ticket. If the response was not received, please submit a NEW ticket from a different e-mail address and refer to the previous ticket number.
69191 Under review.
79137, 81871  Under review.
73039  Under review.
75263 Under review.
67368, 86531 You need to respond to the account ownership verification questions sent to you 13 November. If you did not receive that response, submit a new ticket from a different e-mail address referencing all previous ticket numbers.
85852 This thread is for issues that have not been resolved in 3 days or more. Please allow the team time to respond to your brand-new ticket.

Note: A lot of these tickets have been delayed because people are making multiple tickets. Please update your ticket and do not make a second ticket unless you are not getting our responses and need to contact us through an alternate e-mail account.

  • Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.*
  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

If you are in the most recent list, please do not post again immediately asking for assistance. Allow at least 24 hours for things to progress before you ask for another review.


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ArenaNet Poster
Target Source
#111 -

Update: 21 November 2013

67364 – Resolved — Duplicate ticket resolved in #54038
69191 – Resolved. And I want to personally thank you for your honestly — that’s awesome!
73039 – Resolved
75263 – Resolved
76929 – Resolved
86262 – Resolved
77746 – Resolved
50328 – Resolved. Thanks for letting us know your friend found his ticket response in the Junk Mail or Spam folder.
64701, 64694, 78460 – Resolved
79137 – Agent just responded to ask a verification question.
86223- Duplicate of 79515. Agent responded yesterday to that ticket
14118 – The issue described in this ticket number does not match the description. It appears the issue in this GW2 ticket is resolved. If you submitted to NCSOFT, please follow up with them.
54549 – You requested the removal of e-mail authentication, but your account does not currently have it. Please update your ticket to better explain how we can help you.
89994, 87603 – Thanks for the info you sent. This ticket is undergoing account verification. The duplicate was closed.
91920, 130928-000894, 130810-000164 – Agent responded yesterday; please answer the queries in your ticket. As for the other two, you need to resubmit in the new system, with our apologies for the inconvenience. Please find one of the emails from the old system and copy it into a new ticket. Thank you.

Once again, a reminder: Please continue to discuss matters in your original tickets and do not make duplicates. If you need additional help, you may update your ticket simply by sending a response to that existing ticket. Thank you.


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ArenaNet Poster
Target Source
#112 -

Update: 23 November 2013

74804 – An agent mis-sent the response, but I have sent it now and it should help you. Please update the ticket if you still need assistance.
87937 – Resolved
85385 – Agent responded on on 20 November to ask for a bit of info. Please update.
96812 – Resolved today
54549 – (and about six other tickets) Yahoo has known issues. Have you considered creating a NEW email account and getting in touch, so you can get our responses?
74159 – See note about e-mail issues.
71064 – See note about e-mail issues.
86223 – Sent for follow-up.


avatar
ArenaNet Poster
Target Source
#113 -

Update: 25 November 2013

93917 – Resolved
98860 – Resolved
91920 – Resolved
94565 – Under review
85852 – Agent responded on 18 November. I suspect you did not get the e-mail because your ISP blocked it. Consider contacting from a different ISP (e-mail provider) and refer to your existing ticket to get assistance. (You will be asked ownership verification questions, for security reasons.)

  • Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.
  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#114 -

Update: 26 November 2013

85852 – Yahoo is having issues with our e-mails. I suggest you create an account with a different provider until those issues get ironed out. We want to help you, but can’t do that if we cannot converse with one another.
93917 – What a nice note! Thank you, and you’re very welcome for the help!
100959 – I just requested that an agent dive into this one and he is responding now.

  • Please do not file duplicate tickets — they slow down your resolution and everyone else’s. Submit ONE ticket and update it if necessary. Thank you.
  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#115 -

Update: 3 December 2013

115363 – Resolved
100959 and 130412 – I asked an agent to review tomorrow.
120975 – I asked an agent to review tomorrow.
92026 – I asked an agent to review tomorrow.
71064 – I asked an agent to review tomorrow.
85852 – An agent responded today. Please update your ticket to provide the information requested.
83879 – The agent responded on the day you submitted the ticket, November 17. Please check spam and junk folders, and perhaps consider submitting a new ticket from a different e-mail address, referencing this ticket number.
100192 – The ownership of the account appears to be in dispute. An agent sent questions last Friday. Could your friend please update the ticket with answers?

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#116 -

Update: 9 December 2013

120975 – Resolved
125658 – Resolved
127434 – Resolved
128276 – Resolved
131210 – Resolved
138231 – Resolved
141882 – Resolved
100959 – Resolved (and thanks for the nice note )
131358 – Resolved. Duplicate of 118832
126257 – This does not appear to be a valid ticket number. Please feel free to post again if you can get an accurate number.
127661 – An agent sent questions on Saturday. Once we have verified ownership of the account, we’ll be able to assist you.
131272 – I asked an agent to take a look today.
134980 and 144540 – I asked an agent to take a look today.

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#117 -

Update: 13 December 2013

147560 – Resolved
144843 – Resolved
144398 – Resolved
148460 – Resolved
150813 – Resolved
156938 – Agent is working with you on this now.
128071 – As requested, this needs to be submitted as a bug report, it is not an account issue. You’re welcome to post in the Bugs Forum.
154562 – The team needs account verification info. You responded in a second ticket, so they’ll need to merge those, review the data, and get back to you.
138231 – The team responded on 4 December. Have your friend check spam and junk mail, and update the ticket to ask them to resend the answer, if necessary.
150891 – We are not able to fulfill your request.
149258 – Under review
M A T I A S.1067 – Please submit a ticket by visiting the Support link above and then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#118 -

Update 16 December 2013

119037 – Resolved
155552 – Resolved.
151112 – Resolved.
131272 – Resolved. Apologies for the delay!
145591 – Responded today; we’re still working to address the issue for you and other players.
153452 – Answered 12/11 and you have not followed up. Please do so if you still require help, but please read the details carefully, as we are not refunding ALL items, only exact duplicates.
156662 – Answered on 12/15
156323 – Checking on this.
150891 – Checking on this. Thank you for the additional details.

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#119 -

Update: 18 December 2013

156323 – Answered 12/17; we hope to have this resolved soon.
150891 – Answered 12/17 but I am investigating a bit further. We can’t correct the display name issue (sorry!) but I would like to know why it happened in these circumstances. I’m told that sometimes the changing display name situation gets better with time.
153452 – Answered today
159633 - So far your friend hasn’t been able to provide enough info to establish he owns the account. If he is able to do that, please have him update the ticket.
177300 – Response sent yesterday to #127815. If your friend did not get that e-mail, please have him review the “Not Getting our E-mails” thread and send an alternative e-mail address to Support.
176989 – Your friend responded yesterday and things seem to be moving along well now.


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ArenaNet Poster
Target Source
#120 -

Update: 20 December 2013

176266 – Resolved in under 24 hours. Please note: This thread is for issues 72 hours and older
163095 – Resolved. Thanks for providing that secondary e-mail address so we could converse with you!
156323 - Resolved. Thanks for the update!
159633 – Resolved. This was an account ownership dispute, but the account is with the rightful owner now.
171817 – Resolved.
172893 – Resolved.
174830 – Resolved.
176989 – Under review; I believe you will hear back soon.
Skylark.1274 - Please continue to discuss with Support; no no need to update in this thread. Thanks.
185007 - In the works. Sending in the new e-mail did the trick, thank you! I can see you’re progressing now, and thanks for your patience!

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#121 -

Update: 23 December 2013

193464 - Resolved
175398 - Resolved, but I note that you have stated your account was compromised, so the team will help you with that.
178842 - Resolved
176067 - Resolved, but also reviewed and moved to the queue so that your account can be restored as well.
174352 - I responded in ticket.
174830 - Reviewed and responded to today. Please do not create duplicate tickets, but focus on your original and update if necessary.
179279 - Please read the ticket update and submit your report through the means mentioned in the e-mailed ticket update.
106997 - This ticket was marked as “solved” in November. Can you verify the number? If this IS the number, please have your friend re-open the ticket.
181617 - I asked for a review today
173846 - I asked for a review today
191699 - You have updated your ticket 13 times in 24 hours and this ticket is only a day old (not 3 or more)> Please give the team time to address this issue.
141922 - Closed for botting, twice. Will remain closed.


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ArenaNet Poster
Target Source
#122 -

Update: 30 December 2013

183879 – Resolved
180921 – Resolved.
183801 - Resolved.
192577 – Resolved.
189750 – Resolved.
194029 – Resolved
204913 – Resolved.
196553 – Resolved.
178842 - Resolved. Thanks for posting to update me!
Lukiyano.4367 – Resolved. Thanks for posting to update me!
176762 – I asked an agent to review tomorrow.
195926 – I asked an agent to review tomorrow.
202576 – I asked an agent to review tomorrow.
192163 – I asked an agent to review tomorrow.
202590 – I asked an agent to review tomorrow.
200884 – I asked an agent to review tomorrow. (I also do not understand why that name was censored, but the team will review.)
180750 – Your account was hacked and not, as you imply, through some sort of security issues on our end. You will hear from a senior agent soon.
190643 – Please submit a new ticket via an alternative means, following the detailed instructions sent to you on 24 December
197111 – Please have your brother answer the account verification questions sent on 24 December so that we can help him.
195707 – As explained today, we believe that this account is either shared or has been resold. We cannot assist further.
183875 and 183877 (and many others) – Final Response: Stop submitting tickets. Stop making forum posts. As explained on 23 December in response to one of your many other appeals, your account was banned for botting. You did it. We know it. The account will not be reinstated, and we decline to discuss further.

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. (That’s obvious from my comments above.) We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


avatar
ArenaNet Poster
Target Source
#123 -

Update: 2 January 2014

176762 - Resolved
195926 - Resolved
202576 - Resolved
200884 - Resolved. See, we were right about the name being ok.
202590 - Agent responded today. Please update your ticket after you’ve reviewed the agent’s suggestions.
189314 – I asked an agent to review this today or tomorrow.
192163 – The devs are investigating this issue.
210303 - As the team explained, you seem to be receiving phishing e-mails. If you wish to change your e-mail address, we’re happy to help. Please respond to your ticket with the info requested. If you are not getting our e-mails, see this forum thread: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
106997 - I see you made a new ticket, but I cannot see what the issue is. An agent responded on 26 November. If you did not get the response, please read this forum thread: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
TheGhostLP.8654 - Please provide your ticket number
An Oak Knob.1275 – We will not change a display name upon request, particularly one that was changed due to a breach of the Naming Policy.

  • Some tickets awaiting review are flagged either for “gold selling” or for “fraud.” These reviews take time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. (That’s obvious from my comments of a few days ago.) We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#124 -

Update: 8 January 2014

206616 – Resolved
222211 – Resolved
215135 – Resolved
207624 – Resolved
213633 – Resolved
226117 – Resolved
229492 – Resolved
219661 – Resolved
228533 – I asked for an agent review tomorrow.
228166 – I asked for an agent review tomorrow.
226850 – As previously explained, the account owner needs to contact Support. We cannot address an issue with someone else, for security reasons. Thanks for understanding.
218200 – As explained, you’ve been offered the only viable restoration date. Please let the team know if you wish them to proceed. Otherwise, the account will remain in its current state — there are no alternative options.
217896 – As previously explained, the account owner needs to contact Support. We cannot address an issue with someone else, for security reasons. Thanks for understanding.
225929 – This is still being worked on. Thank you for today’s reply.
224434 – I count 7 tickets submitted on this issue. This person should not make additional tickets because this is being reviewed, as explained in the agent’s response today.
236386 – This ticket is not three days old. Please wait at least 48 hours before posting in this thread again, if you still need assistance.
229933  – As explained, we are not able to assist your friend. From what I can see, he is not able to prove he is the account owner, which seems somewhat tied to an attempt to change the user name. In order to maintain account security we must decline his request.
231487  – An agent asked security questions on Saturday; we need to have answers before we can assist, to make sure we’re helping the account owner.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#125 -

Update: 9 January 2014

228166 – Resolved
237654 – A password reset was sent today. If you are writing on behalf of another person, the account owner needs to write directly for security reasons.
227267 – I asked for an agent review today.
228533 – Still under review
231988 – Still under review
237210 – Still under review
235354  – Your character deletion was the result of account sharing. As agents have explained, you are not eligible for account restoration, because we do not provide services related to an intentional breach of the UA.
229933  – Someone else was able to prove that they owned the account. If your friend wishes to dispute this, please ask him to update his ticket. (He should not make a new ticket and we cannot assist through the forums.)
244784 – An agent responded and the account owner now needs to update the ticket to answer the account verification questions.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#126 -

Update: 10 January 2014

243214 – Resolved
237210 – Your ticket is in the queue and will be attended to as soon as possible. There is no email issue that we’re aware of, we’re just a bit backed up on tickets right now, and apologize for the delay.
227267 – Final Response: This has been fully answered. We are not able to refund the gems used to purchase the character slots, as you did not purchase within the promotional period.
229933 – Final Response: Your friend was unable to provide proof of ownership in order for us to help him. Conclusion: He does not own the account and we will not change the user name for obvious security reasons.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#127 -

Update 13 December 2014

232347 – Resolved
237654 – Resolved. Password was reset today. Information sent to the account owner, as always.
242351 – Agent responded yesterday and awaits a reply.
228533 – This should be reviewed today. Sorry for the delay.
235962, 217881, 217896, 232743, and possibly others – An agent is reviewing this today. With multiple contacts and personal security issues, I want to be sure this is managed properly, so thank you for your patience.
243843 – I asked for an agent review today.
241165 – I asked for an agent review today.
245045 – This has been answered fully and accurately and the decision will not be changed.
227267 – I responded to your ticket. You then created a new ticket. Please work with me in the first ticket so I can understand what happened.
247685 – Your ticket will be handled in the future.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#128 -

Update: 14 January 2014

247685 – Resolved
241860 – Resolved
245445 – Resolved
249348 – Resolved. But I think your suggestion has merit. I think you should post it, as I know the devs are actively reading the forums very frequently these days. Perhaps place it in the GW2 Discussion Sub-forum.
228533 – Agent responded yesterday. Please let us know if you want to proceed.
242351 – Agent responded Sunday. Please update the ticket if you desire assistance.
243843 – Agent responded today. Please update your ticket with your desired action.
241165 – Agent responded yesterday.
235962, 217881, 217896, 232743, and possibly others – Final response sent today.
cerberus.1937 – Glad to have helped!

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#129 -

Update: 15 January 2014

244784 – Resolved
255438 – Your friend submitted a huge number of tickets. This will delay his response. Once the team can establish that he owns the account, they will help him. Please be aware that he is in danger of losing his support service privileges if he continues to submit duplicate tickets.
241710 – You have submitted four tickets on this situation. Please concentrate on the one (original) ticket in which the agent is active. I am sure this will be resolved soon.
250854 – Your friend submitted two tickets. Please ask him to update only his original ticket. We are sorry for the delay and he will be helped as soon as possible.
249549 – You submitted two tickets. Please update only your original ticket if you need to do so. You will be helped as soon as possible. And please, never access your friend’s account again; he’s welcome to post on your behalf.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the  Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#130 -

Update: 16 January 2014

250232 – Your friend submitted two tickets. Please ask him to update only his original ticket (this one). He is actively discussing with an agent and I’m sure this will be resolved soon.
254999 – Your friend submitted three tickets. Please ask him to update only his original ticket (this one). This has been routed to a senior agent for assistance.
249549 – An agent is reviewing this today
brian.4160 – We transitioned to a new support system last October. Please submit a new ticket so that we can help you. Visit “Support” at the top of this page, and then “Submit a request” to fill out a new ticket. Thank you.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#131 -

Update: 17 January 2014

243843 – Resolved
241165 – Resolved
247685 – Resolved
241710 – Resolved
255438 – Resolved
250232 and 250854 – Resolved
249549 – Account ownership is in dispute. An agent will review and update when the investigation is complete.
255782 – Information provided to prove account ownership doesn’t align with our records. Your friend needs to update the ticket with the correct information to continue this request.
261603 – These multiple requests will be reviewed as soon as possible.
260709 – This request will be handled as soon as possible.
260599 – First, please never access someone else’s account again. Your friend post may post on your behalf, even share a copied and pasted message directly from you. Second, an agent will get back to you as soon as possible.
228533 – Agent responded Monday but we have not heard back on this matter. Please let us know if you want to proceed.
242351 – Agent responded Sunday. Please update the ticket if you desire assistance.
254999 – I asked for an agent review today.
250007 – I asked for an agent review today.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#132 -

Update: 20 January 2014

261603 – Resolved
260599 – Resolved
261816 – Resolved. CS is not able to accommodate your request, as explained today.
271556 – Reviewed, and the answer given is the correct answer.
266258 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267757 – Thank you for your response with more information. An agent will review and respond as soon as possible.
267723 – This is currently under review.
270252 – This requires account verification in order to process. Please ask your friend to be patient, as this appears to be a pretty complicated issue.
268398 – This isn’t a valid ticket number. Could you please check with your friend and update with the correct ticket number?

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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Target Source
#133 -

Update: 21 January 2014

261816 – Resolved. Please update your ticket if you have continuing questions. Thanks.
278197 – Resolved. Please update your ticket if you have continuing questions. Thanks.
266258 – Resolved.
261816 – Resolved.
260709 – Resolved
267723 – Resolved.
267757 – Resolved.
270252 – Resolved. We do not have enough verification to allow access to this account.
270629, 271286 – Under review. Please follow up, if necessary, in the original (older) ticket.
274568 – Under review. Thanks for the additional info.
274975 – Under review
275477  – Under review, but this does not appear to be a naming issue.

  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#134 -

Update: 27 January 2014

270629 – Resolved
266258 – Resolved
267757 – Resolved
289107 – Resolved
275568 – Resolved
274975 – Resolved
260709 – Resolved
254999 – Resolved
275477 – We still need sufficient proof of ownership to help you with this.
268295 – Final Response: As explained, we do not have the ability to restore your Guidl Wars account, place items on your account, or grant you achievements.
250007 – Our agent sent questions on 20 January. Please respond so that we can continue to work on this.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#135 -

Update: 30 January 2014

289253 – Resolved
299892 – Resolved
250007 – New questions sent — please respond if you still need assistance.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#136 -

Update: 7 February 2014

307016 – Resolved
326892 – Resolved
326045 – Resolved
321651 – Resolved
301816 – Resolved
302477 – Also 300101 and 320539. Resolved — Account restored.
111648 – We will be fulfilling your request very soon.
319928 – We will be fulfilling your request very soon.
320765 – Under review
311503 – Under review
326393 – Under review
328072 – This is not 3 days old. Please allow time for the team to assist you.
327485 – This is not 3 days old. Please allow time for the team to assist you.
335892 – This ticket is only a few hours old. Please do not post in this thread unless the ticket is at least three days/72 hours old.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.


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ArenaNet Poster
Target Source
#137 -

Update: 10 February 2014

320765, 320992 Resolved
326393 Resolved
328072 Resolved
327485, 331118 Resolved
326113  Resolved
324383 Access restored; I will follow up on the restoration request.
326868 You updated the ticket yesterday. Please allow the team time to review and respond.
311503 and two duplicates Under review. Please do not make any more tickets.
334452, 334889, 345875 Under review. Please do not make any more tickets.
335021 Under review.
335222 Under review.
315841 Under review.
336614 Under review.
333516 I have responded. We cannot restore characters that you chose to delete to get a free world transfer, nor can we roll back your account.

Once again, you see a lot of people making duplicate tickets. Do not do this!

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#138 -

Update: 14 February 2013

335505 – Resolved
335021 – Resolved
311503 – Resolved
335222 – Resolved
337975 – Resolved
345850, 327697 – Resolved on February 5th; refund added to your account.
335418 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335464 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
338091 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
335679 – Resolved – Be aware that another instance of disallowed activity will result in the promised, permanent account termination.
340019 – Resolved. Duplicate of 339002. Password was reset on Feb 8th. Please update this ticket if you still need help.
345466 – Thanks for the new information; an agent will review and respond.
341800 – As some point this account was hacked. The team is investigating, as they must before allowing access. We apologize for the delay.
280231 – I asked for an agent review today.
338397 – I asked for an agent review today.
338660 – I asked for an agent review today.
339990 – I asked for an agent review today.
341173 – I asked for an agent review today.
341494 – I asked for an agent review today.
341028 – I asked for an agent review today.
342699 – I asked for an agent review today.
344311 – I asked for an agent review today.
333773 – This appears to be an in-game bug. Agent responded.
339222 – Under review
345977 – Under review
342411 – Under review
345980 – Under review
347189 – Under review
348264 – Under review
342614 – Under review
346178 – Under review.
349333 – Under review.
315841 – The team is not able to find the transaction you have written about although they pulled a great number of logs. Please update your ticket if you have more information.
334452 – Final Answer: The account was closed for exploiting the game. It’s not personal nor targeted, it’s just necessary.
335959 – Final Answer: You closed your original ticket 335473 and opened a new one. But the account was closed for botting and will not be reinstated.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#139 -

Update 18 February 2014

338397 – Resolved
338660 – Resolved
339222 – Resolved
339990 – Resolved
341173 – Resolved
341494 – Resolved
342699 – Resolved
344311 – Resolved
348264 – Resolved
341028 - Resolved
342411 - Resolved
351624 – Resolved
360326 – Resolved
358835 – Resolved, as you indicated in the ticket. (Duplicate of 352417)
324383 – Resolved; I am sorry that we were not able to offer an account restoration in this case.
345777 – Under review
356069 – Under review
346411 – Under review
361874 – Under review
360490 – Under review
333773 – Agent answered 2/11; if you need more information please update your ticket.
309654 – Duplicate ticket; the original already has received a final answer
342614 – Final answer: This account cannot be reinstated.
349333 – Final answer: This account cannot be restored due to the nature of the incident.
345827 – Final answer: This account cannot be restored due to the nature of the incident.
345977 – Requested agent review
346178 – Requested agent review
347189 – Requested agent review
345980 – Requested agent review
319928 – Requested agent review
354116 – Requested agent review as a possible game bug


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ArenaNet Poster
Target Source
#141 -

Update: 25 February 2014

345799 – Resolved
352417 – Resolved
352417 – Resolved – thanks for your kind post!
360490 – Resolved
364408 – Resolved
375006 – Resolved
378007 – Resolved
382623 – Resolved
382896 – Resolved
383599 – Resolved
385976 – Resolved
380239 – Resolved. Duplicate of 379983. Please do not submit duplicate tickets.
382177 – Known issue, and we’re sorry for your inconvenience. It is on the list to be fixed as soon as possible.
368964 – Answered Friday.
390251 – Answered today
379701 – Answered yesterday.
362553 – Under review. These investigations are somewhat backed up and will take a few more days.
363549 – Under review. Please do not make duplicate tickets This will be responded to as soon as possible, but duplicates do create delays.
364871 – Under review. These investigations are somewhat backed up and will take a few more days.
372617 – Under review. These investigations are somewhat backed up and will take a few more days.
375362 – Under review. Please no not submit duplicate tickets. These investigations are somewhat backed up and will take a few more days.
380863 – Under another review
383938 – Under review
384671 – Final Answer: The account will remain closed. Do not access other player’s account to submit appeals as you put their account in jeopardy of termination as well.

  • Account access issues, such a reviews of terminations and hacks, are taking 5+ days for review. We are working to reduce that response time, but ask for your patience in the meantime.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

Please do not make duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#142 -

Update: 26 February 2014

362553 – Resolved.
363549 – Resolved.
364871 – Resolved.
380239 – Resolved.
383938 – Resolved.
375362 – Resolved.
372617 – Still under review, with apologies for the delay.
380863 – Still under review, with apologies for the delay.
379344 – Answered 20 February. Duplicate of 311950. We cannot support accounts that are in any way transferred to another person.
379701 – Answered Monday.
387449 – Answered today. Please try another name; we do not know why the name is unavailable, but we cannot enable it for you. Sorry!
369928 – Under review. Duplicate ticket 386569.
391584 – Under review. Duplicate of 390239 and 390069. Please ask him to not submit any additional tickets on this matter

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line..


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ArenaNet Poster
Target Source
#143 -

Update: 27 February 2014

371061 – Resolved.
396319 – Please respond to the request (sent today) so that an agent can review the additional info required. Thanks.
381111 – Known issue, and we’re sorry for your inconvenience. It is on the list to be fixed as soon as possible.
398053 – Resolved. According to your update in your ticket, which was several hours before your post in this thread, you’ve decided not to purchase GW2. If you change your mind, simply update your ticket and our agents will help you purchase the game. We are sorry for the difficulties you experienced.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line..


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Target Source
#144 -

Update: 4 March 2014

401897 – Resolved. Duplicate 418110.
417265 – Resolved
403427 – Resolved
405837 – Resolved
417265 – Resolved. Duplicate of 417098.
349042 – Response sent to you 19 February.
397898 – Final answer (in 356069): The account was closed for exploiting the game and will not be reopened. Please do not create additional tickets on this matter.
373786 – Final Answer: We cannot help you because you do not own this account. Do not create any additional tickets
404710 – From what I can see, your ticket is 6 days old (not two weeks) and an agent responded as recently as yesterday. Using the info you provided yesterday, this will be resolved as soon as possible.
390069 – GW issue — under review
404809 – Password was reset last Wednesday, if you did not get the mail, please contact support via a different e-mail account and reference your ticket number.
401440 – Please review this post: https://forum-en.guildwars2.com/forum/support/account/100-Map-Completion-and-no-gift/page/2#post3715144
396319 – Under review
396319 – Under review
405323 – Under review due to disputed ownership.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#145 -

Update: 5 March 2014

412579 – Resolved
349042 – Resolved. The response sent to you on February 20th was correct: the item will not be replaced.
408291 – Final answer: The account will not be reinstated because it was in breach of the User Agreement.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#146 -

Update: 6 March 2014

405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
405954 – World Complete Issue. Will be addressed soon and responded to in the ticket.
287104 – Agent is reviewing.
405323 – I note you have three tickets about hacking incidents, and you mention your e-mail was hacked. An agent will try to help but please be aware that we cannot continue to service account that are repeatedly compromised.
336696 – As previously explained, this is a known issue. I’ll see if there’s anything new to report.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#147 -

Update: 7 March 2014

418385 – Resolved
430413 – Please allow time for the team to help you.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#148 -

Update: 11 March 2014

420678 – Resolved
428026 – Resolved
427982 – Resolved. Duplicate of 429867 and 436746. Duplicate tickets create delays.
425247 – Resolved.
405252 – Resolved.
434743 – Resolved.
412734 – Resolved. Final answer sent in ticket.
432165 – Resolved. Duplicate of 287104.
432947 – Still under review.
433705 – Still under review
435315 – In the restoration queue — this may take a couple more days.
422270 – Account ownership is in dispute. Please ask your friend to be patient, as these cases take extra time.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#149 -

Update: 13 March 2014

435932 – Resolved
444514 – Resolved
402341 – I asked for an agent to review this today
441928 – I agree that the response wasn’t complete. Any time you have a question about a response you’ve received, simply update the ticket to ask for more info. However, you did receive the chest at 17:35 server time on March 9th.

  • Some tickets will require extra time because they are very complicated. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that botters and gold sellers (RMT workers) file appeals, too. We will not reinstate accounts found to be involved in these offenses. Those listed as “final response” or “final answer” it will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 days and older [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#150 -

Update: 14 March 2014

442710 – Resolved.
440563 – Resolved. (But please note: CS would have been happy to help the actual account holder. For security reasons, that’s necessary for all support requests. )
448725 – Resolved. We cannot offer a restoration in this case because the account was not hacked. As advised, you should ensure you have fully secured your account make sure you never share access with anyone in the future.
440775 – The investigation continues on this issue.
444234 – The investigation continues on this issue.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#151 -

Update: 18 March 2014

444143 – Resolved
444143 – Resolved
448714 – Resolved
440775 – Resolved
335222 – Resolved via Ticket 465661.
451169 – Resolved last Thursday in ticket 420748. Two tickets. Do not submit duplicate tickets.
422270 – Account ownership is in dispute. Please submit any questions or updates in your ticket.
437622 – Response sent Friday. You need to verify ownership of the account.
449642 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was involved in cheating and will not be reinstated. Please do not post again.
427396 – Five tickets. Do not submit duplicate tickets.Under review. Your tickets are receiving responses. See this thread for possible work-arounds: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-more/first#post2924424
296309 – Three tickets. Do not submit duplicate tickets.Final answer: This has been reviewed multiple times and the account will not be reinstated.
447833 – Six tickets. Do not submit duplicate tickets. Final Answer: The account was closed for exploiting and will not be reinstated.
454119 – Three tickets. Do not submit duplicate tickets. Final Answer: This account was not hacked, it was guilty of botting and will not be reinstated.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#152 -

Update: 21 March 2014

453596 – We want to help, but your friend has not written back to verify his ownership of the account. Please have him respond to the e-mail of March 14th.
434729 – So sorry, this was misrouted. We’ve updated the ticket internally and pressed for as swift an answer as possible.
464071 – An agent responded yesterday and this ticket is still in the queue for review.
461911 – Under review. We apologize for the delay in responding.
464714 – Under review. We apologize for the delay in responding.
462231 – Under review. We apologize for the delay in responding.
466647 – Under review. We apologize for the delay in responding.
465095 – Under review. Do not submit duplicate tickets.
460821 – Three tickets. Do not submit duplicate tickets. Final answer: This has been reviewed multiple times and having been given a second chance, the account will not be reinstated.
458969 – Final answer: This account was closed for the use of disallowed third-party programs and will not be reinstated.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#153 -

Update: 24 March 2014

462257 – Resolved.
449120 – Resolved. The team is not able to replace your items.
476988 – Resolved. Three tickets. Please do not submit duplicate tickets.
470346 – Resolved.
465546 – Two tickets. Please do not submit duplicate tickets. Agents have been responding to you, as early as last Tuesday. Please see this thread for information about non-receipt of e-mails.
30673 – And agent will review this GW ticket for you. We apologize for the delay in responding.
468921 – Under review. We apologize for the delay in responding.
468377 – Under review. We apologize for the delay in responding.
460472 – We are treating this as a hacked account issue. The account has been secured and an agent will address this as quickly as possible.
434963 – Five tickets. Please do not submit duplicate tickets. Final Answer: You were not phished, you were not hacked, and account sharing (which you admitted in February) is forbidden. After three separate incidents of botting, the account will remain closed and no further information will be provided.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#154 -

Update: 27 March 2014

464600 – Resolved.
485003 – Resolved.
472887 – Resolved.
466647 – Resolved.
468067 – The team did not receive your attachment. Could you please try updating this ticket and sending it again? Thank you!
474705 – Still under review.
462724 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
438066 – Still under review. We were awaiting a tool update to help us resolve this; it should be handled soon and please forgive the delay.
479446 – Agent responded on 3/23. Please answer the questions to see if we are able to help with your request.
458688 – We are not able to restore the account, as explained on 18 March.
484660 – Six tickets. Please ask your friend to not submit duplicate tickets. Because of the high volume of tickets, this will take additional time to resolve.
120825-005198 – We are not able to access tickets in our old system, which was closed on October 31, 2014. Please submit a new ticket and outline your request. Thanks.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#155 -

Update: 28 March 2014

434729 – Resolved.
440775 – Resolved.
460472 – Resolved.
462231 – Resolved.
466647 – Resolved.
468067 – Please check your PMs for an altertive idea. I am truly sorry for all these delays!
48973 – GW2 ticket numbers are six digits. I looked but cannot find your ticket. Please post the full number.
486770 – We tried another fix as of 11:43 AM this morning (Pacific time). Can you confirm if you got the password reset?
485437 – Still under review. Thank you for thinking to send that extra info — I believe it will help get this resolved.
468921 – Verification questions sent on Tuesday. Once you respond we’ll be able to progress on this request.
453596 – We want to help, but your friend has not written back to verify his ownership of the account. Please have him respond to the e-mail of March 14th.
483871 – Multiple tickets. Please do not submit duplicate tickets. Many agents have reviewed your two terminated accounts and this is the final answer: This account is closed and will not be reinstated. We decline to provide the details you seek about our means of cheat detection, for security reasons.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#156 -

Update: 1 April 2014

491970 – Resolved.
467523 – Resolved.
474705 – Resolved. Thank you for your patience!
464071 – Resolved. The account was closed, as explained in the ticket today.
492407 – Resolved. The account was closed, as explained in the ticket today.
502797 – The team should be able to help you soon.
488238 – Duplicate of 488231. Please do not submit duplicate tickets. Final answer: Your friend’s accounts have been reviewed with care and both were involved in the disallowed use of third-party programs. They will not be reinstated.
488198 – Final answer: This account is closed due to the use of disallowed third parties. It will not be reinstated.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#157 -

Update: 3 April 2014

496941 – Resolved.
498819 – Response resubmitted on Monday. If you did not receive, please update your ticket. You may need to use a totally new e-mail account due to the compromise on your account(s) but see if a simple re-send request works for you.
486770 – We believed this was resolved March 28th. Have you checked ALL your possible mail folders? Have you tried contacting through a new, different e-mail provider, referencing the old ticket? We’ve cleared everything on our end, but it appears you still are not getting our mails.
501034 – This is still under review but I believe all the purchases were refunded while this is being reviewed.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#158 -

Update: 10 April 2014

507306 – Resolved. (Duplicate of 487077.)
512921 – Resolved.
486770 – If you were asked to submit a new ticket, definitely proceed. I’m sorry for the confusion, but do believe the team can and will help you.
500464 – NINE tickets. You friend must STOP submitting tickets. In the meantime, I have asked our GM Manager to review this situation.
130404-001167 – This ticket is at least six months old and is inaccessible to our team. Please have your friend submit a new ticket and provided details about his request in that new ticket.
508632 – Final Response was given on 5 April. This is not something that can be further appealed via the forums. He should update his ticket with any new information
510266 – As discussed in the ticket, we’re still working on this request.
504313 – Under review.
525887 – Please follow the instructions sent to you yesterday.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#159 -

Update: 15 April 2014

526586 – Resolved. Duplicate of 515387
500464 – Resolved.
507677 – Resolved. As the agent explained, we were not able to verify that you had the item in question, nor that it was somehow deleted. We cannot replace an item, and will not roll back an account except in cases of compromise, which does not apply here.
521420 – Under review. Duplicated in 527887, with the latter ticket closed so we can help you in the first one.
531643 – You received an answer a few hours ago; please be patient, as account restorations can take several days. Thanks for understanding.
525838 – Under review.
528753 – Under review.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#160 -

Update: 21 April 2014

Special Note: Due to the depth of new features and changes to the game involved with the April 15th Feature Build, ticket volumes have been higher than normal. We apologize for the extra time that your ticket may take to resolve, but we assure you we will attend to each request as fully and as promptly as possible. Thanks for your understanding and patience!

Additionally, just as we ask that you not submit duplicate tickets, we ask that you not post multiple times in this thread. Please wait for a response post before posting again. This makes the process more efficient and responsive for everyone.

535940 – Resolved
170199 – Resolved.
464071 – Resolved.
524590 – Resolved.
537422 – Resolved.
537581 – Resolved.
539229 – Resolved.
541680 – Resolved.
542085 – Resolved.
542235 – Resolved.
542408 – Resolved.
542538 – Resolved.
542651 – Resolved.
533748 – Resolved.
537846 – Resolved.
539659 – Resolved.
551646 – Resolved.
540132 – Resolved. (I updated the ticket to let the agents know.)
151288 – Resolved. Final Answer: This account will remain closed. It cannot be reactivated or reinstated because it has been involved in too many questionable activities.
531115 – Resolved. Final Answer: We cannot allow you or help you to use an account that is owned by another player.
533977 – Resolved. Final answer sent on Friday.
517710 – Resolved. I checked with the Community Team and they have responded and reviewed your further comments.
544110 – Resolved. The answer the agent sent you today is the only possible answer.
544107 – Under review.
530674 – Under review.
539979 – Under review. Restorations take a few days, so please allow extra time.
548300 – Under review. Restorations take a few days, so please allow extra time.
555948 – Under review. Restorations take a few days, so please allow extra time.
541571 – Under review. Thank you for updating your ticket with the requested info.
543132 – Under review. There are many requests, and we ask for your patience.
543333 – Under review. There are many requests, and we ask for your patience.
544072 – Under review. There are many requests, and we ask for your patience.
544078 – Under review. There are many requests, and we ask for your patience.
544294 – Under review. There are many requests, and we ask for your patience.
544328 – Under review. There are many requests, and we ask for your patience.
545279 – Under review. There are many requests, and we ask for your patience.
545899 – Under review. There are many requests, and we ask for your patience.
549228 – Under review. There are many requests, and we ask for your patience.
543239 – Under review. There are many requests, and we ask for your patience.
543365 – Under review. There are many requests, and we ask for your patience.
544279 – Under review. There are many requests, and we ask for your patience.
540907 – Under review. There are many requests, and we ask for your patience.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


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ArenaNet Poster
Target Source
#161 -

Update: 24 April 2014

538699 Resolved.
544144 Resolved.
545851 Resolved.
545986 Resolved.
546055 Resolved.
546055 Resolved.
546253 Resolved.
546320 Resolved.
546737 Resolved.
549085 Resolved.
557413 Resolved.
542151  Resolved.
543736  Resolved.
546294  Resolved.
547006  Resolved.
557221  Resolved.
560358  Resolved. (Thanks for telling your friend to not submit duplicate tickets. )
546893 Answered today.
549148  Answered today.
546256 Answered yesterday.
552786 Four tickets. Please do not submit multiple tickets. In the queue for account restoration.
537581  Have you friend contact Support with a new ticket from a completely different e-mail account. This was resolved on April 15th, but it appears he’s not getting our communications.
568653 If you do not have any characters, you can transfer about the 7-day cool-down period passes. BTW, this ticket is from today; it is not 3 days or older.
549567 In the queue for account restoration.
550421 In the queue for account restoration.
552598 In the queue for account restoration.
555946 In the queue for account restoration.
556774 In the queue for account restoration.
557095 In the queue for account restoration.
558257 In the queue for account restoration.
559640 In the queue for account restoration.
560308 In the queue for account restoration.
560828 In the queue for account restoration.
555884  In the queue for account restoration.
557040  In the queue for account restoration.
558940  In the queue for account restoration.
551155 Under review.
553384 Under review.
558665 Under review.
560681 Under review.
566252 Under review.
558049  Under review.
554090  Under review.
561063 Under review. Thank you for updating with new information.
549670 Under review. There are many requests; we ask for your continued patience.
550128 Under review. There are many requests; we ask for your continued patience.
556236 Under review. There are many requests; we ask for your continued patience.
549714  Under review. There are many requests; we ask for your continued patience.
550150  Under review. There are many requests; we ask for your continued patience.
550688  Under review. There are many requests; we ask for your continued patience.
553680  Under review. There are many requests; we ask for your continued patience.
554090  We’re looking into this.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

Please do not submit duplicate tickets for the same situation. Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.


avatar
ArenaNet Poster
Target Source
#162 -

Update: 25 April 2014

548729 Resolved.
552786 Resolved.
564267 Resolved. (Your friend updated to say things were ok now.)
548647 Resolved. We cannot restore deleted character.
550694 Resolved. The answer you were given is appropriate and complete. We cannot offer assistance with this matter.
FateTwine.2390 Resolved. Thanks for the update. Glad things are ok now!
557353 In the queue for account restoration.
557413 In the queue for account restoration.
557963 In the queue for account restoration.
559026 In the queue for account restoration.
561185 In the queue for account restoration.
566312 In the queue for account restoration.
554814 In the queue for account restoration.
554490 Under review.
560352 Under review.
540907  Under review.
550719 Under review.
560034 Under review. (Please do not submit duplicate tickets, simply update your existing ticket.)
550451 Under review. There are many requests; we ask for your continued patience.
562525 Under review. There are many requests; we ask for your continued patience. Please do not post multiple times in this thread.
563589 You may not be receiving our e-mails. Please see the sticky thread in this forum about this situation, as you may need to contact through another provider.

  • Some tickets will require extra time because they are very complicated. This applies especially to compromised accounts and certain access issues that may related to disputed ownership of the account. Please continue to discuss these matters with the Support Team to reach the best resolution.
  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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ArenaNet Poster
Target Source
#163 -

Please do not post multiple times in this thread about the same ticket. Just as you should submit one ticket, you should post one time to follow up.

Update: 28 April 2014

553384 Resolved – Your feedback has been received.
548729 Resolved.
552598 Resolved.
554571 Resolved.
554814 Resolved.
564267 Resolved.
555983 Resolved. Two tickets. Please do not submit duplicate tickets.
555400 Answered today.
550719 Answered Saturday.
554587 Answered today.
569009 Answered today. Your purchase was refunded, so you can repurchase, add the code, and you’re good to go.
552404 Answered yesterday and additional review taking place.
550451 This ticket was incorrectly handled, and we apologize. I believe we will get this resolved for you today.
513029 Closed. No additional information is available.
559606 Four tickets. Please do not submit duplicate tickets. In the queue for account restoration.
557040 In the queue for account restoration.
557353 In the queue for account restoration.
557413 In the queue for account restoration.
557511 In the queue for account restoration.
557963 In the queue for account restoration.
559026 In the queue for account restoration.
560286 In the queue for account restoration.
565598 In the queue for account restoration.
566428 In the queue for account restoration.
567256 In the queue for account restoration.
567585 In the queue for account restoration.
570131 In the queue for account restoration.
570157 In the queue for account restoration.
567449 In the queue for account restoration. Please confirm that you wish this service.
564688 6(!) tickets. Please stop submitting duplicate tickets. In the queue for account restoration.
549610  The issue is still under review. The survey was simply asking if you had received an informative answer. I feel you have, but you’re welcome to rate as you see fit.
559338 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
561713 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
562900 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
568368 3 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
566783 2 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
568324 2 tickets. Please do not submit duplicate tickets. In the queue for account restoration.
534713 Under review. I followed up to ask about progress.
558665 Under review. I followed up to ask about progress.
568230 Under review. The account is suspended to keep it secure during investigation.
554490 Under review.
557007 Under review.
557113 Under review.
557196 Under review.
558540 Under review.
560681 Under review.
561147 Under review.
561510 Under review.
564027 Under review.
573597 Under review.
557353 Under review.
567885 Under review.
563589 Please reopen the ticket by responding with the account ownership verification information our agent requested.
567819 You are asking for items we cannot provide. An agent will respond to your ticket as soon as possible.
566422 Your e-mail account and/or your computer have been hacked. Please re-secure your computer system AND your e-mail account so that we can assist you.
FateTwine.2390 Thanks for your kind words!

  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#164 -

Update: 29 April 2014

  • Please do not post about item replacements.
  • Please do not post more than once in the Tickets for Review thread.

557657 - Resolved.
569291 - Resolved.
559702 - Answered today.
554090 - Five tickets. Please stop submitting duplicate tickets. In the queue for account restoration.
569833 - Five tickets. Please stop submitting duplicate tickets. In the queue for account restoration.
566112 - Four tickets. Please do not submit duplicate tickets. In the queue for account restoration.
574092 - Three tickets. Response sent last Friday. If you did not receive, see the thread about e-mail problems above.
571780 - Two tickets. Answered today.
566284 - Two tickets. Please do not submit duplicate tickets. In the queue for account restoration.
566559 - Two tickets. Please do not submit duplicate tickets. In the queue for account restoration.
562805 - In the queue for account restoration.
563172 - In the queue for account restoration.
566312 - In the queue for account restoration.
568493 - In the queue for account restoration.
571054 - In the queue for account restoration.
566611 - In the queue for account restoration.
429162 - You have been answered. Forum issues are not Account Issues.
557022 - See this post. You’ll be helped as quickly as possible
557806 - See this post. You’ll be helped as quickly as possible
565516 - See this post. You’ll be helped as quickly as possible
567514 - See this post. You’ll be helped as quickly as possible
557185 - See this post. You’ll be helped as quickly as possible
566244 - See this post. You’ll be helped as quickly as possible
569397 - See this post. You’ll be helped as quickly as possible
565397 - See this post. You’ll be helped as quickly as possible
562525 - See this post. You’ll be helped as quickly as possible
564961 - See this post. You’ll be helped as quickly as possible
564961 - See this post. You’ll be helped as quickly as possible

  • Please also note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums. We will not reinstate accounts found to be involved in these offenses. Responses flagged as “Final Response” will not be reviewed again.

If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.

  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#165 -

Update: 1 May 2014

  • Please do not post about item replacements.
  • Please do not post more than once in the Tickets for Review thread.

560926 – Resolved.
565488 – Resolved.
567539 – Resolved.
573372 – Resolved.
560926 – Resolved.
566836 – Resolved.
558779 – Resolved. I have received and you have received the final answer on this ticket. It will not change.
566204 – We will help you, but it’ll take a few more days.
571496 – You wrote that you no longer need help. Is this resolved? There are four tickets, including 571177. Are they all from you?
570359 – In the queue for account restoration.
570718 – In the queue for account restoration.
570985 – In the queue for account restoration.
571472 – In the queue for account restoration.
573637 – In the queue for account restoration.
574722 – In the queue for account restoration.
575750 – In the queue for account restoration.
576065 – In the queue for account restoration.
576216 – In the queue for account restoration.
578357 – In the queue for account restoration.
578753 – In the queue for account restoration.
540742 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
540907 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
577006 – Three tickets. Please do not submit duplicate tickets. In the queue for account restoration.
572972 – Two tickets. Please do not submit duplicate tickets. This is under review.
568147 – NINE tickets. Do not submit duplicate tickets. You will received your response in #568147. In the queue for restoration.
562681 – https://forum-en.guildwars2.com/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411
562731 – https://forum-en.guildwars2.com/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411
564232 – https://forum-en.guildwars2.com/forum/support/account/About-Gem-Refunds-for-Duplicate-Items/first#post3997411
561840 – Under review.
565199 – Under review.
565343 – Under review.
566663 – Under review.
571322 – Under review.
571190 – Under review.
578151 – Under review.
571622 – Under review. Please do not post multiple times in this thread.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#166 -

Update: 2 May 2014

  • Please do not post about item replacements.
  • Please do not post more than once in this thread unless you have not seen a response to your inquiry in the most recent three updates. Thank you.

554490 – Resolved
570359 – Resolved.
570718 – Resolved.
570985 – Resolved.
571472 – Resolved.
577006 – Resolved.
562805 – Resolved.
563172 – Resolved.
566312 – Resolved.
568493 – Resolved.
571054 – Resolved.
566611 – Resolved.
557040 – Resolved.
557353 – Resolved.
557413 – Resolved.
557511 – Resolved.
557963 – Resolved.
559026 – Resolved.
560286 – Resolved.
565598 – Resolved.
566428 – Resolved.
567256 – Resolved.
567585 – Resolved.
570131 – Resolved.
570157 – Resolved.
567449 – Resolved.
Copeland.9271 – Resolved. (Please always include a ticket number with a request for review.)
561888 – Reviewed and reopened. We will help you and thank you for your patience, as it may take a few days.
572113 – Answered today.
573277 – Answered today.
573637 – Answered today.
580811 – Answered today. We await your instructions.
Knuckles.8706 – Four tickets. Please do not submit duplicate tickets. If you still need help, please update this ticket: 566112.
564027 – In the queue for a hacked account restoration review.
568230 – In the queue for a hacked account restoration review.
573597 – In the queue for a hacked account restoration review.
576918 – In the queue for a hacked account restoration review.
581052 – In the queue for a hacked account restoration review.
576268 – In the queue for a hacked account restoration review.
575040 – Still in processing. Please see this thread.
570203 – Still in processing. Please see this thread.
Vaske.2817 – Still in processing. Please see this thread.
580832 – Three tickets. Please do not submit duplicate tickets. This is in the queue for a hacked account restoration review.
579888 – Two tickets. Please ask your friend to not submit duplicate tickets. This matter is still under review.
568432 – Under review. I’m sorry for the delay in answering your questions.
578077 – Under review. Thank you for the information you provided.
582329 – Under review. Thank you for the information you provided.
572020 – Was reviewed today; your friend should hear soon.
578315 – Your request requires additional review.
578780 – Your request requires additional review.
ladyosira.9563 – Thanks for your understanding and your kind words!

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#167 -

Update: 5 May 2014

573361 – Resolved.
580966 – Resolved.
564907 – Resolved.
585534 – Resolved. Five tickets. Please do not submit duplicate tickets.
569806 – Resolved. As explained, your friend must file a ticket for us to help him or her.
567585 – Answered on Thursday.
564600 – Answered Saturday.
571963 – Answered today.
568870 – Answered today.
586249 – Answered yesterday. Five tickets. Please do not submit duplicate tickets.
578251 – In the queue for a hacked account restoration review. We await your instructions.
581923 – In the queue for a hacked account restoration review. We await your instructions.
567100 – Still in processing.
570328 – Still in processing. Please see this thread.
571151 – Still in processing. Please see this thread.
573525 – Still in processing. Please see this thread.
574675 – Still in processing. Please see this thread.
579471 – Still in processing. Please see this thread.
586094 – Still in processing. Please see this thread.
567829 – Still in processing. Please see this thread.
554492 – This issue is complicated, but the ticket is in the proper queue and it will be addressed as soon as possible.
584069 – Under review
584087 – Under review
568487 – Under review
561120 – Under review.
569838 – Under review.
572644 – Under review.
573501 – Under review.
576901 – Under review.
578711 – Under review.
580836 – Under review.
585042 – Under review.
583430 – Under review.
582075 – Under review.
585578 – Under review.
554090 – Under review. Five tickets. Please do not submit duplicate tickets.
581571 – Under review. Two tickets. This is the active ticket: 581480.
583204 – Under review. The team will need to verify ownership.
578563 – Under review. This now will be reviewed by our Payments Team.
581604 – Under review. This now will be reviewed by our Payments Team.
566112 – We believe your e-mail account is insecure. Please respond via a different, secure e-mail account.
578780 – Your additional questions will be answered as soon as possible.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#168 -

Update: 6 May 2014

567840 – Resolved.
558665 – Resolved.
578563 – Resolved.
580836 – Resolved.
581571 – Resolved.
582075 – Resolved.
583204 – Resolved.
568487 – Resolved.
581604 – Resolved.
37937 – Answered Sunday.
593555 – Answered today.
568540 – Answered today. We await your instructions.
591190 – As suggested, see the brief post here.
582075 – Done, and thank you for the update.
540907 – I followed up today.
560681 – I followed up today.
587537 – In review or processing.
576136 – In review or processing.
549600 – In review or processing.
580408 – In review or processing.
578590 – In review or processing.
579719 – In review or processing.
572631 – In review or processing.
579876 – In review.
589213 – In the queue for review or processing. We received your information yesterday.
592930 – Consider communicating from a different computer and e-mail account, because there may be an on-going security issue. Four tickets. Please do not submit duplicate tickets. This is the only open ticket: 592117.
577150 – Please see this Wiki article for information on world transfers. Be aware that you cannot participate in WvW if you transfer worlds during a tournament period.
567585 – Re-sent the message of last Thursday.
567823 – Still being processed. Please see this thread.
579193 – Still being processed. Please see this thread.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#169 -

Update: 8 May 2014

585578 – Resolved.
585216 – Resolved.
560681 – Resolved.
587975 – Resolved. Awaiting your further instructions.
587537 – Resolved.
549600 – Resolved.
586305 – Answered May 2. We await your instructions.
586318 – Answered May 2. We await your instructions.
580468 – Answered May 2nd. Please do not submit duplicate tickets. You need to answer the question posed in the ticket.
587135 – Answered today.
586532 – Answered yesterday.
569994 – In review or processing. (I sent an e-mail today to ensure it was properly queued for assistance.
590703 – In review or processing.
592129 – In review or processing.
578124 – In review or processing.
594234 – In review or processing.
589831 – In review or processing.
592821 – In review or processing.
589670 – In review or processing. You do not need to make another ticket.
590532 – In review or processing.
580067 – In review or processing. I feel sure we will be able to accommodate your request.
591175 – In review or processing. Three tickets. Please do not submit duplicate tickets.
570758 – Please ask your questions within the ticket, so an agent can update you.
566112 – You were asked to secure your computer and you have not responded since that necessary request. Please continue any discussion in the first ticket and do not submit duplicate requests.
KILLER.9453 – Still being processed. Please see this thread.
592680 – Still being processed. Please see this thread.
586383 – Still being processed. Please see this thread.
582647 – Still being processed. Please see this thread.
579239 – Still being processed. Please see this thread.
587058 – Still being processed. Please see this thread.
575040 – Still being processed. I apologize that you are not getting our update e-mails; I am working on improvements to that system to keep our players informed!
590224 – Two tickets. Even if they were different requests, they are related. Please close the newer one and update the first ticket.
591434 – We believe your e-mail is compromised. (There are 10 tickets in recent weeks) Please contact Support through a new e-mail account, refereing your open ticket, 591434.
572644 – Please do not post harsh and inaccurate comments. You are asking for replacement of items that you sold; you will be answered as soon as possible.
578590 – Answered today.
549144 – Final answer: You are not eligible for the refund that you requested.
554090  – Final answer sent April 25th. Your account is not eligible for restoration.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#170 -

Updates: 14 May 2014

I will be adding more tomorrow, but for now, here are some updates based on individual reviews:

570813 – Resolved.
580549 – Resolved.
584826 – Resolved.
593822 – Resolved.
595432 – Resolved.
595709 – Resolved.
596166 – Resolved.
580468  – Resolved.
590224  – Resolved.
591190 – Resolved.
591434 – Resolved.
572631 – Answered Friday.
573995 – Please report; an agent also has reported this bug but it would help if you did as well.
580468 – Please create a new ticket using a different e-mail address so we can assist you.
582133 – Still being processed. Please see this thread.
587421 – Still in processing or review. (There appear to be a couple of issues; you should hear soon.)
595847 – Under review.
589334 – Under review.
602805 – You deleted your chars for a free world transfer and we are not able to reverse that process.
584061 – You’ve asked about changing game worlds. See this article: http://wiki.guildwars2.com/wiki/World#Transferring

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#171 -

Update: 15 May 2014

576479 – Resolved.
592117 – Resolved.
594234 – Resolved.
597272 – Resolved.
599753 – Resolved.
600234 – Resolved.
600710 – Resolved.
601116 – Resolved.
602424 – Resolved.
606761 – Resolved.
608361 – Resolved.
554090 – Resolved.
597151 – Resolved.
603124 – Resolved.
603883 – Resolved.
609799 – Resolved.
611494 – Resolved.
612731 – Resolved.
40713 – Resolved.
595319 – Resolved. (Also 595432)
572074 – Resolved. The gems were added to your balance, as explained in the ticket.
591458 – Resolved. Four tickets. Please do not submit duplicate tickets.
601110 – Resolved. Four tickets. Please do not submit duplicate tickets.
580408 – Resolved. Two tickets. Please do not submit duplicate tickets.
595963 – Answered today.
581258 – Answered today.
583051 – Answered today.
583884 – Answered today.
584061 – Answered today.
584189 – Answered today.
600091 – Answered today.
608549 – Answered today.
612296 – Answered today.
606009 – Answered today.
589228 – Answered today.
597954 – Answered today.
605312 – Answered yesterday.
583362 – Answered Tuesday.
603299 – Answered Tuesday.
602837 – Answered Tuesday.
561120 – Should be resolved today.
606549 – Have you submitted eight tickets about this? If not, then it seems clear your e-mail account is insecure. Please write support from a new, secure e-mail account and include the ticket numbers of those you submitted in the subject line.
609026 – In queue for review or processing.
578360 – In queue for review or processing. Thanks for yesterday’s update.
587162 – In queue for review.
594539 – In queue for review.
595827 – In queue for review.
576496 – Please report; an agent also has reported this bug but it would help if you did as well.
Kirimitsu.2049 – Please see this thread.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#172 -

Update: 19 May 2014

585161 – Resolved.
589736 – Resolved.
609210 – Resolved.
612238 – Resolved.
614025 – Resolved.
614025 – Resolved.
613325 – Resolved. Also 404710. Please do not submit duplicate tickets.
617960 – Resolved. Also 615695. Please do not submit duplicate tickets.
615034 – Answered Friday. Please follow instructions in response.
591466 – Answered Saturday.
595827 – Answered today.
603951 – Answered today.
614846 – Answered today. Please ask your wife to submit a new ticket from a different, secure e-mail account.
592918 – Answered yesterday.
596830 – Final answer send on May 10. As explained, further appeals will not be answered.
611002 – Final answer sent on Saturday.
598335 – In queue for review or processing.
598562 – In queue for review or processing.
599030 – In queue for review or processing.
599221 – In queue for review or processing.
600731 – In queue for review or processing.
601885 – In queue for review or processing.
602117 – In queue for review or processing.
602185 – In queue for review or processing.
605252 – In queue for review or processing.
606009 – In queue for review or processing.
609286 – In queue for review or processing.
616782 – In queue for review or processing.
621861 – In queue for review or processing. Also 622065 – *Please do not submit duplicate tickets.
618169 – In queue for review or processing. Please don’t submit a new ticket, just wait for an answer on that one.
606795 – In queue for review or processing. Update 528181 if you have questions.
605807 – Please answer verification questions in Ticket No. 596544.
596928 – Upon review, I believe you got an erroneous response. We’re looking at this again. Thanks for your patience.
Bernie.8674 – We have no ticket from this account. Please click Support above and then Submit a request, providing as much info as possible.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

avatar
ArenaNet Poster
Target Source
#173 -

Update 20 May 2014

581258 – Resolved.
583051 – Resolved.
606009 – Resolved.
561120 – Resolved.
606549 – Resolved.
578360 – Resolved.
587162 – Resolved.
587421 – Resolved.
614846 – That is a very confusing situation, and I sent it over to see if we can get traction on it. I think you’ll find this is resolved very soon.
610552 – Answered today.
554090 – It appears your e-mail was hacked. Are any of your tickets from a new secure e-mail address? We’re looking into this.
612886 – In queue for review or processing.
613766 – In queue for review or processing.
616877 – In queue for review or processing.
608074 – In queue for review or processing. Thanks for your patience!
616207 – In queue for review.
586422 – Under review.
613325 – You never established you are the owner of the account, as explained in ticket 311950. Update 613325 if you can do so.
613847 – The guild name change was entirely appropriate. No matter how creative you felt the name to be, references to pornography just aren’t acceptable.
609210 – Final answer: The account was used to exploit, and was not compromised. We will not be able to reinstate it.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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Target Source
#174 -

Update: 23 May 2014

614326 – Resolved.
620060 – Resolved.
608234 – Resolved.
614303 – Resolved.
610552 – Resolved.
616207 – Answered today.
614023 – Answered today.
604393 – Answered today.
613847 – Answered today.
616877 – Answered yesterday.
608074 – Answered yesterday.
613766 – Answered yesterday.
605748 – Answered yesterday. We are not able to provide you the detailed info that you requested. Please consider posting in the BLTC Forum for assistance.
614846 – Answered Monday. I see no updates from your wife since, and we still believe the e-mail account is compromised. Please have her submit a new ticket with this number in the subject line and continue to work with CS on this.
629187 – Seems this is heading towards resolution.
620968 – In queue for processing.
624931 – Still in review.
619692 – In queue for review or processing. Your update from yesterday will be noted.
622116 – In queue for review or processing.
617746 – In queue for review or processing. This appears to be the third ticket about this matter and I believe you’ve already been answered, but an agent will respond.
584087 – Final Answer was given on May 15th.
607815 – Final Answer was given yesterday.
613325 – Final answer sent in Ticket 404710. If you need to do so, create a follow-up ticket and ask for a review.
609210  – The account was involved in exploiting the game, and yet never appears to have been hacked. Please address any further questions in the ticket.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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ArenaNet Poster
Target Source
#175 -

Update: 28 May 2014

626791 – Resolved.
642661 – Resolved.
627781 – Answered 5/26
601952 – Answered 5/26. We cannot assist you because the item does not qualify, as explained.
634568 – Answered today.
612255 – You other ticket was answered today. As explained on 21 May regarding your report, we do not discuss outcomes of our investigations.
596928 – Following up on this.
628319 and 635144 – Following up on this; all your tickets are visible and thanks for sending the new info.
625113 – In queue for review or processing.
614846 – We believe your e-mail account is compromised. Please submit a new ticket (this one is closed) with this ticket number in the subject line and continue to work with CS on this.
635353 – We are not able to remove account upgrades, and that is why we cannot refund the gems you spent on your mistaken purchase. I’m sorry, but there’s no way to remove them, and giving a refund without their removal would have significant negative repercussions.
638010 – Your friend needs to discuss in the ticket. Ownership is in question.
570269 – CS sent you one item. However, we cannot replace your Essence. If it is missing, the agent was correct to ask you to submit an in-game bug report. There’s nothing further we can do for you.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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ArenaNet Poster
Target Source
#176 -

Update: 2 June 2014

641654 – Checking with agent on this.
630552 – Answered May 22. If you did not receive the response, you may wish to make a new, unique e-mail account and submit a new ticket with this number in the subject line.
642436 – Answered May 30.
638920 – Answered May 25. If you did not receive the response, you may wish to make a new, unique e-mail account and submit a new ticket with this number in the subject line.
625113 – I sent a follow-up tonight, as it appears your friend has not received any response whatsoever and I’m sorry to see that. We will look into this!
643539 – I sent a follow-up tonight.
46560 – Under review.
650996 – Under review.
647472 – Under review.
636297 – Final Answer: Provided in March. You were unable to establish ownership of the account, so the matter is closed.
586422 – Final Answer sent today. We are not able to provide you the information you request, but again suggest you visit the forums to gain that info.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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ArenaNet Poster
Target Source
#177 -

Update: 9 June 2014

625113 – Resolved.
624807 – Resolved.
655261 – Resolved. As explained, it takes a few days for processing but you should be fine now.
652690 – Resolved in Ticket No. 654968.
669498 – Resolved. Answered today with as much detail as we’re going to provide.
655526 – Sent over for review by a senior agent today. Sorry for the delay.
658292 – In queue for review or processing.
656560 – In queue for review or processing.
631791 – In queue for review or processing.
637218 – In queue for review or processing.
638920 – It sounds as if you are making progress. We are sorry for the e-mail issues and continue to try to work with ISPs to stop blocking our mails!
643937 – You had blocked our address (the noreply one) as spam back in February. We will get the reset out to you today and it should go through properly.
618169 – You were given a refund on April 19, as explained in Ticket No. 541400. If you have further questions, please update that ticket.
636297 – Please take any further discussion to the ticket. Thank you.
652384 – The agent has responded correctly: We cannot give a refund for account upgrades, because they cannot be rescinded or removed. Sorry.
606795 – As I requested in Mid-May, please update 528181 to request more information. I am concerned that ownership is in dispute. If 528181 is not your ticket, please create a new ticket using a completely different e-mail address.
656302 – The team was unable to verify you owned the item, therefore cannot issue a refund. Please direct any questions to the team via the ticket. Thank you.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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Target Source
#178 -

Update: 11 June 2014

658292 – Resolved.
670422 – Resolved.
598335 – Answered today.
653398 – Under review.
646613 – I apologize, this was not in the proper queue so I am glad you asked about it. I have moved it and I believe you will receive an answer very soon. Thanks for understanding.
130922-002084 – Apologies but we do not have access to the old tickets. If your husband wishes to discuss this, he will need to start a new ticket and provide the details to the team.
667673 – Final answer sent today. We cannot give access because it does not appear your friend is the legitimate owner of the account.
636297 – You were answered in 404710. You contend that you are providing the proper serial code. We know that you are not. Because you are not contacting us from the associated e-mail address, and because the codes don’t match, we have no confidence that we are dealing with the original account owner. You may update the first ticket if you need to discuss further, but I honestly don’t know how the team can help you with the lack of confirmation of ownership at this point.

  • Please note that people involved in botting, cheating, exploiting, and gold sales (RMT workers) file appeals and post in forums, as do those who have been answered repeatedly and for whom the answer will not change. Responses flagged as “Final Response” will not be reviewed again.
  • If your ticket is at least three days (72 hours) old, and if you still need assistance, please post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread, which is here at the top of this forum.
  • Please do not submit tickets about item replacements — they will be addressed as quickly as possible.
  • Please do not submit duplicate tickets for the same situation.
  • Please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.

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Target Source
#179 -

Update: 19 June 2014

669126 – Resolved.
663460 – Resolved.
679900 – Resolved.
454726 – Multiple tickets: Please ask your friend to not submit duplicate requests. His request was denied because the person submitting the appeal is not the account owner. (I suggest you post only for players with whom you personally are acquainted to avoid this sort of unnecessary review.)
680304 – We are unable to establish that you are the owner of the account. Please update your ticket if you have questions.
549412 – Please review the response of April 25, and review these articles: https://www.guildwars2.com/en/news/introducing-the-wardrobe-system/ and https://help.guildwars2.com/entries/46419166-Wardrobe
656560 – So sorry for the delay in getting this finalized. RMT was involved. But the good news is that we will be able to take care of this fully, with restoration and all. It’s flagged for action as soon as possible and thank you for your patience!

  • Botters, cheaters, exploiters, and those involved in gold sales (RMT) may post here. Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#180 -

Update: 25 June 2014

690016 – Resolved.
693870 – Resolved.
692210 – Resolved.
693028 – In processing now.
643093 – You closed your ticket saying you no longer needed assistance. Please update the ticket or create a follow-up to discuss with the team.
698308 – We believe the e-mail account is compromised. Please have your friend create a new ticket from a different, secure e-mail account and reference this ticket number in his new ticket.
685948 – Three tickets. Please do not submit duplicate tickets. Our agent responded today on Ticket No. 676829 requesting more information.
694170 – Ownership verification questions sent on 21 June. Once answered, I’m sure an agent can help you.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#181 -

Update: 30 June 2014

700315 – Answered today.
680084 – Should be answered today.
702756 – Should be answered today.
685073 – Final response was sent on 23 June.
596544 – We would be happy to restore the account, but we asked for your permission on June 22. Please update this ticket to agree and the team will take care of this.
694170 – Your friend did not respond to the verification questions, which were sent out on 21 June. If he’s not getting our e-mails, ask him to create a new ticket using this ticket number in the subject line and using a different e-mail provider.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#182 -

Update: 2 July 2014

706720 – Resolved.
706865 – Resolved.
695254 – Resolved.
700791 – Answered today.
709190 – I’ve reviewed this and it is still in process. Thanks for your patience.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#183 -

Update: 3 July 2014

721606 – Answered today on 721606. If you did not receive the e-mail, please read this forum post: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
712107 – Answered today.
712355 – In queue for processing.
711769 – In queue for processing.
712464 – Please ask your friend to not submit any additional tickets at this time. We will review this situation and respond to him.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#184 -

Update: 7 July 2014

723365 – Resolved.
711769 – Resolved.
722976 – Answered Saturday.
719200 – Following up on this now. I’m sorry for the delay.
718318 – Following up on this now. I’m sorry for the delay.
715527 – We are sending password resets, but it appears you are not receiving these. An agent will review and reach out to you very soon.
724968 – We are sending password resets, but it appears you are not receiving these. An agent will review and reach out to you very soon.
722932 – Under review
724954 – Under review or in processing.
719879 – As explained in the ticket, you will not receive a response to your e-mail, but we’re very happy that you submitted the report and it will be reviewed!

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#185 -

Update: 8 July 2014

680084 – Resolved.
700315 – Resolved.
702756 – Resolved.
711769 – Resolved.
712355 – Resolved.
724954 – Resolved.
596544 – Resolved. See Ticket 692696.
719200 – Answered today; under review with apologies for the delay.
724968 – Answered today; an agent will respond to your concerns as soon as possible.
722932 – Answered today.
727138 – Answered today; under review with apologies for the delay.
715527 – I believe this will be resolved today.
716681 – I believe this will be resolved today.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#186 -

Update: 14 July 2014

Two requests:

  • Do not ask for review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

718318 – Resolved.
744205 – Resolved.
712464 – Resolved in ticket 713560. Please ask you friend to not submit duplicate tickets in the future. It appears he submitted 8 tickets on this matter and that greatly slows our processes.
709656 – Answered July 3.
727823 – Final Response send in #718610
735323 – Under review, but this person needs to immediately STOP submitting duplicate tickets. We have received a flood of tickets, possibly from someone who does not own the account.
Jaibas.9312 – Answered on May 24th. Giving, trading, or sharing an account is against the User Agreement, and we cannot help you with this account.
Haxel Rose.5412 – We have not had a ticket from you since February. Please review this thread for assistance: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#187 -

Update: 15 July 2014

Two requests:

  • Do not ask for review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

713560 – Resolved.
Jaibas.9312 – Resolved in ticket 753963. Thanks for updating to let us know.
715527 – We should be sending an update on this situation today.
743638 – I requested a review today.
Haxel Rose.5412 – Thanks for using the in-game report system, but please note that in-game reports, while reviewed daily, do not receive a response.
735323 – Final Answer: As you have been told repeatedly, your account was not hacked. You deleted a character in error and we do not offer account restorations for that situation. Please do not submit any more tickets.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#188 -

Update: 17 July 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

749494 – Resolved
747706 – Resolved.
715527 – Please ask your additional question within your current ticket.
754149 – This ticket is less than 2 days old. This thread is intended only to check on tickets that have gone three full days without response. Please allow the team time to help you.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#189 -

Update: 21 July 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

754736 – Resolved
754149 – Resolved
743638 – Answered today in Ticket No. 743332
759837 – This was resolved last Thursday in Ticket No. 759613. If you did not receive the response, please see this thread: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262
762548 – Final answer: You were not hacked. You may not post again.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#190 -

Update: 22 July 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

765888 – Resolved
750877 – A response was sent on July 15th. If she did not receive the response, please ask her to read this thread: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-E-mails-Hotmail-Yahoo-Gmail-Comcast/first#post3785262

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#191 -

Update: 24 July 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

750877 – E-mails come from different “sending” addresses. Please read the thread I linked on Tuesday and follow the instructions about writing from a different email address as a temporary means to reach us. I really believe your support responses are simply being filtered and we cannot amend that on our end.
762211 – I am looking into this to ascertain if this is a known issue and how we can handle such issues.
774294 – This ticket was submitted just yesterday. It will be answered as soon as possible.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

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ArenaNet Poster
Target Source
#192 -

Update: 29 July 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

766748 – Resolved.
761518 – As updated yesterday, this is still being examined and we hope for a fix soon.
778164 – Answered on Friday. Please update your ticket (respond to the e-mail) if you still need assistance.
781594 – Requested review; it may take a bit because ownership disputes are very sensitive.
750877 – I re-sent the e-mail today.
freya icyian.8192 – There are no tickets in the system from this name. Please provide a ticket number or submit a ticket, as appropriate.
771796 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
765913 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
780117 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.
787289 – Final Answer: The account was closed for the use of a disallowed third-party program. It was not hacked by an unknown third-party; the termination will not be reversed.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#193 -

Update: 1 August 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

789248 – Resolved.
795910 – Resolved.
762211 – I updated two e-mail threads about this internally but so far do not have any new information to share.
793364 – In the queue for assistance. Apologies for the length of time you’re waiting.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#194 -

Update: 4 August 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

801544 – Resolved
801708 – This ticket is not three days old.
793236 – Final answer provided in 770703
771369 – Final Answer: As stated previously, your account was not hacked. It will remain closed due to use of a third-party program.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#195 -

Update: 8 August 2014

Two requests:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

803451 – Resolved
801708 – Resolved
776018 – Resolved
809386 – Resolved
793364 – Resolved
781594 – Resolved
761518 – Resolved
774294 – Resolved
778164 – Resolved
806483 – Known issue, still being worked on.
762211 – Known issue, still being worked on.
64456 – Ticket is still under review.
810545 – Ticket is still under review.
781336 – Final Answer: The account was closed due to an account dispute related to the account’s resale, which is strictly forbidden. It was not hacked by an unknown third-party; the termination will not be reversed.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#196 -

Update: 13 August 2014

Important:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

64456 – Resolved.
818489 – Resolved.
816866 – Resolved.
827281 – Resolved.
821993 – Resolved.
817700 – An agent is reviewing this.
821062 – Agent responded on Sunday. Please see the sticky thread about e-mail issues if you did not receive that response.
789732 – The team was unable to establish ownership of the account. None of the information provided proved ownership, so they are unable to help. (The non-matching information is not solely related to the e-mail address but to all details on the account.)
820016 – Ownership of the account is in question, As the team explained, they are unable to fulfill your request based on the information provided.
818146 – Final Answer: You do not qualify for a display name change. A single, common name does not pose a security risk.
Waffles.1092 – We have no tickets related to this display name. Please e-mail [email protected] if you are unable to use the “Submit a request” ticket form linked through “Support” at the top of this page.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail with the ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#197 -

Update: 15 August 2014

818489 – Resolved.
833637 – Resolved.
833972 – Response sent yesterday; we need more info to help you.
821062 – As explained in 829223, this has been escalated for assistance.
722968 – This is assigned to a specific agent who will try to help you as soon as possible.
796057 – In Ticket #823808 you were asked to submit through the ticket interface. Please do so so the team can assist you.
836478 – This ticket is only minutes old. You may not use this thread until your post is at least 3 full days without resolution.
832706 – This ticket is only 2 days old and you received an update today. You may not use this thread until your post is at least 3 full days without resolution.
Kelkith.7014 The team assuredly did try to help, but none of the information provided was accurate on the account. Wrong name, wrong address, missing credit card, no serial code, etc. Your friend is welcome to discuss in the ticket to explain why this so clearly does not appear to be his account.

Important:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#198 -

Update: 18 August 2014

835774 – Resolved.
838089 – I have asked an agent to look at this immediately to correct the misunderstanding about the account’s needs.
816409 – In queue for review.
837745 – In queue for review.
831029 – In queue for review.
829223 – In queue for review.
821972 – In queue for review.
Rei.3279 – See my post above.
Kelkith.7014 – See my post above.
Cleat.4726 – See my post above.

Important:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.

avatar
ArenaNet Poster
Target Source
#199 -

Update: 20 August 2014

838089 – Resolved.
722968 – Resolved.
837745 – Resolved.
837122 – In queue for continued review.

IMPORTANT:

  • Do not ask for a review of someone else’s ticket unless you know that person. Culling random comments from other forums or social media is not appropriate.
  • Always include a ticket number in your request.

Please note:

  • Responses flagged as “Final Response” will not be reviewed again.
  • If you still need assistance and your ticket is at least three days (72 hours) old, feel free to post in the Tickets for Review – 3 Days and Older – Part 2 [merged] thread at the top of this forum.
  • Please do not submit duplicate tickets for the same situation. Instead, please update your ticket by simply responding to the most recent e-mail that has the existing ticket number in the subject line.
  • Please do not post in multiple threads on the forums asking for assistance.
  • If you believe your e-mail may have been compromised, submit a new ticket from a new, secure e-mail account and include the old ticket number in the subject line. Please be prepared to provide proof of ownership, but we will do our best to help in this situation.