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Regional FlagHave faith in ArenaNet and its support teamSource
Target Source
#1 -

My account was suspended 22 hours ago for “account issues”. I immediately filed a ticket and got a response soon after. I found out that my serial code was purchased by a fraudulent credit card/ stolen paypal account ( i bought it from an online reseller for $35 —now i know why it was so cheap). They reviewed my account and have decided to release the account to me. In order to gain access to my account again, I have to buy a new serial code and apply it to my account. I am lucky they gave me another chance instead of permanently banning my account.

Thank you ArenaNet Support Team for your quick response and I am glad this nightmare is finally over.

ArenaNet Poster
Target Source
#5 -

I am glad we could help you, Sabastian. For those others awaiting help, if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum. If you have posted and have not received a response, you may post again (but please, not repeatedly).