My account was suspended 22 hours ago for “account issues”. I immediately filed a ticket and got a response soon after. I found out that my serial code was purchased by a fraudulent credit card/ stolen paypal account ( i bought it from an online reseller for $35 —now i know why it was so cheap). They reviewed my account and have decided to release the account to me. In order to gain access to my account again, I have to buy a new serial code and apply it to my account. I am lucky they gave me another chance instead of permanently banning my account.
Thank you ArenaNet Support Team for your quick response and I am glad this nightmare is finally over.