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Regional FlagAccount SuspensionSource
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Idlix Delacroix.1275
Target Source
#1 -

To who ever it may concern,

i don’t understand why my account got suspended when in fact i’m not even doing anything wrong? I don’t even trashtalk other people. I’m very quiet in game, but why i got suspended? Your quickest response mean a lot!


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ArenaNet Poster
Target Source
#3 -

Idlix,

if you got suspended for botting (it´s a hot issue now) or for another different issue, Customer Support are the ones in charge of helping the players and restoring their accounts.

If your account is suspended, contact Support by filing a ticket through the “Ask a Question” tab on that linked page. Generally you will be helped very quickly (the average is well under 24 hours) but if you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.

Thanks!