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Regional FlagStill no reply for missing halloween eventSource
Target Source
#1 -

Still missing my gem store purchase hat from the halloween event, no reply from the support team, third time sending a statement to them.

ArenaNet Poster
Target Source
#2 -

Hello GADefence.

We understand your frustration but posting here in the forums will not speed up the process. Customer Support will deal with your problem in due time. If you have sent already multiple tickets and all of them are opened, this will only slow down the answer. Please, remain patient till they contact you.