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Regional FlagFriend can't create account with trial keySource
Target Source
#1 -

I sent a trial key to a friend but he’s having trouble actually registering an account. When he goes to register it won’t let him register without linking it to his GW1 account (which he thinks he had at some point, but he’s having trouble actually getting into it if he did have one).

At Step 1 he enters the cd key and selects “No” when asked if he has a Guild Wars account. At Step 2 he fills out all of his information (name, email, password, date of birth, etc) and then when he hits next it says that he has a GW1 account and has to link them, that is the only option. This sends him back to Step 1 again.

I was under the impression that linking accounts was optional. He has no reason to link them. How can he bypass this?

ArenaNet Poster
Target Source
#2 -

I suggest he contact Support by filing a ticket through the “Ask a Question” tab on that linked page and ask what they recommend. If he provides as much info as possible from the list in this post he will save time.