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Regional FlagMy Error Code has changed do I make a new Ticket?Source
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Matik.9035
Target Source
#1 -

Hello, I’m one of the individuals that was swept up by this massive bot ban without ever botting etc. Now when I log in my account Error is as follows

“We have detected that your account may have been accessed by an unauthorized individual. For security, further access to the account has been suspended until this matter can be resolved. To restore access to this account, please contact Support and one our representatives will assist you.”

Error Code: 45:6:3:2114

So does this mean I make a new ticket now? Please and thanks for your help.


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ArenaNet Poster
Target Source
#2 -

You can update your ticket but please do not make a new ticket.


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ArenaNet Poster
Target Source
#4 -

Glad to have helped. Thanks for the kind words!