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Regional FlagStuck in every loeading screenSource
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Thessian.5120
Target Source
#1 -

Hi,

i’ve this problem with my new wireless connection, i’ve already opened all the ports in the router and other games are working fine but not Gw2.
The problem persist if I close with alt+f4 and relog in the game, all the characters are stucked in loading screen.
If I change the connection with my old connection the problem is solved, then I think this is a configuration problem.

I’ve opened this ports: 80, 443, 6112, 6600

Someone can help me?

P.S.: sorry for my bad english guys


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ArenaNet Poster
Target Source
#79 -

Hey guys just letting you know that we are aware of this issue and are actively looking into it. Thanks for your patience!


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ArenaNet Poster
Target Source
#181 -

Hey guys – Thanks so much for all of the data you all have submitted in regards to this issue. Our network engineers have looked into the issue and I think that you have all seen that this does appear to be an issue with the Internet Service Provider, Fastweb. If this is your ISP and you are being affected by this issue, I would highly recommend contacting Fastweb and bringing this issue to their attention so that they can be of further assistance to you.


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ArenaNet Poster
Target Source
#219 -

Hello all,

I would like to expand some on what Ashley said earlier. First off, the majority of all the tracerts we received all showed significant packet loss on the FastWeb network. More specifically, the majority of the loss was happening on the 89.96.200 and 89.97.200 hops. All of the tracerts we reviewed routed through those IP ranges.

I also want to point out that you all are not the only ones that appear to be having this issue. After looking around the internet some, I am seeing the exact same reports from people who are currently playing Battle Field 3 and World of Warcraft in Italy on FastWeb.

Now, I know some of you have been attempting to contact FastWeb with little to no resolution. I can only recommend that you send them any tracerts you may have run that clearly shows there is an issue that will need to be resolved.

Unfortunately, since this issue lies with your service provider there is not much ArenaNet can do to fix this issue. However, I will see if there is anything else I can do on my end that may help make FastWeb aware of this issue.


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ArenaNet Poster
Target Source
#233 -

@Starlink

It sounds like you may have checked the remember this network option when originally setting up your mobile authenticator. If that’s the case, every time you log in from your normal IP it should not prompt you for the authenticator code as you had already entered it once and authorized your location. by using WTFast, you are essentially accessing the game from a new IP address which your client would not recognize and as such prompt you for your authenticator code. Hopefully this answers your question.

@Ixchel
There is a free trial program called PingPlotter Standard that you can use. We recommend you use this program as it creates a graphical representation of the network and your current connection. This program is not supported by NCsoft. You can find the program and information on how to use it at http://www.pingplotter.com/download.html


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ArenaNet Poster
Target Source
#321 -

For anyone still experiencing this issue I would recommend creating a support ticket. This makes it MUCH easier for us to collect data, troubleshoot, and to further investigate this issue. The sticky thread below should give you some more info on contacting support:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957