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Regional Flagaverage waitSource
Target Source
#1 -

whats the average time we have to wait after tickets been put in for somthing to be done about a ban wrongfully done

ArenaNet Poster
Target Source
#5 -

While we are helping most people within 24-48 hours; many are helped within an hour, it depends on the complexity of the issue. Sometimes we need to wait for more information or at times the process takes longer. For tips on what information to provide in a ticket to allow the fastest processing, please read this post.

We have a means for you to follow up, if you wish: If your ticket is three days old or older, you you are welcome to post in the Tickets for Review – 3 days and older thread and we’ll get it on our review list.