We have updated our Terms of Service and Privacy Policy.

Jump to content

Regional FlagAccount restoration and missing serial code adviceSource
Target Source
#1 -

Hi, I just had my account restored and the botting allegation overturned. I followed the instructions provided and changed my password but now have an issue with the game client telling me that I need to input a valid retail serial number error or failure to authenticate my playing privileges error.

I updated my original ticket regarding bot banning with information on this new problem. Should I stick with the original and update or create a new ticket?

ArenaNet Poster
Target Source
#5 -

Please update your support ticket so that the team can help you. They’ll get this sorted for you.