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Regional FlagAccount reset fastSource
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usnedward.9023
Target Source
#1 -

Just wanted to let peeps here know that I had an issue with resetting my password and since I did not have a support account setup I had to use the web form. I think it took less than or maybe an hour to get them to correct it. I was scared at first because i saw a lot of complaints on service. I however am happy as a lark and it went very smooth.


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ArenaNet Poster
Target Source
#2 -

Just wanted to let peeps here know that I had an issue with resetting my password and since I did not have a support account setup I had to use the web form. I think it took less than or maybe an hour to get them to correct it. I was scared at first because i saw a lot of complaints on service. I however am happy as a lark and it went very smooth.

Thank you for this positive and reassuring post! We are working very hard to reduce the time it takes to respond to issues and in many cases, the answer does come within an hour. We’ll continue to try to lower the time on the complex issues, like fraud and bot appeals, too.