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Regional FlagAccount ActivationSource
Target Source
#1 -


In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

i got this response from GM Untharin , so i purchase a new Serial Code from an official authorized seller here in our country. I’ll attach a picture of physical copy. But after i register my new code i got this response from Steve S.

Response Steve S. via Email 11/11/2012 03:06 PM

The Guild Wars 2 Serial Code used to create your Guild Wars 2 game account was initially purchased from our site fraudulently. The alleged “buyer” had used stolen credentials then sold or transferred that account to you.

This resulted in the serial code and game account to be permanently closed.

If you purchased this serial code from a website other than www.guildwars2.com we recommend contacting the unauthorized reseller from whom you purchased the serial code for a full refund.

While this fraudulently purchased account is closed, we encourage you to buy an official physical retail copy from an authorized seller or digital serial code at http://buy.guildwars2.com.

Unfortunately, there is no further assistance we can provide for this issue.

Steve S.
NCsoft Payment Review

Please check again my New Serial Code. i updated my Ticket 121030-000078

ArenaNet Poster
Target Source
#2 -

Each case is reviewed individually, and in some cases you will be able to add a code. But remember, the account was flagged for fraud and so we must be very conservative in allowing these accounts to get back into the game.

If someone is a fraudster — not flagged accidentally but actually using a fraudulent CC — we cannot afford to allow them to add another code. If someone is an innocent victim of a fraudulent reseller, we may be able to help.

There are other variables, so you really need to wait for help from the team, and an agent will review this for you. I’m sorry for the wait and hope it all sorts out well for you!