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Regional FlagHow to restore my account?Source
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pngs.3798
Target Source
#1 -

Hello all!
Recently my account was released (banned for fraud payment) and support told me that I have to buy a new copy of the game to restore it.
I’m OK with that but I want to know If I buy it from official webstore (as soon as I am logged in with my released account) will the account be restored automaticaly or I will have to contact with support again?
Anyone having the same experience?
Anyone know the “steps”?

Thank you in advance
P.C.


avatar
ArenaNet Poster
Target Source
#2 -

Hello all!
Recently my account was released (banned for fraud payment) and support told me that I have to buy a new copy of the game to restore it.
I’m OK with that but I want to know If I buy it from official webstore (as soon as I am logged in with my released account) will the account be restored automaticaly or I will have to contact with support again?
Anyone having the same experience?
Anyone know the “steps”?

Thank you in advance
P.C.

You can access Account Management and try to add a code. If you are unable to do so, contact Support.