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Regional FlagAccess issue - permanent account ban -Source
Target Source
#1 -

Hello there,

i will write this post for a friend whose account got banned today for using 3rd party programs or/and botting.
He can’t login to the forum and wrote a support ticket with following number:

- 121115-003581

Is there any chance of getting information on his issue, cause he don’t know why he was banned and – as mentioned above – isn’t able to login here.

If you can’t give me any information on this and he must wait for an answer on his ticket, please say so because he is waiting for an answer.

Thanks in advance and sorry for my english, no native speaker here.

ArenaNet Poster
Target Source
#2 -

He has a ticket on file — a few hours old — and he will be assisted as soon as possible.