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Regional FlagPassword reset on a brand new account?Source
Target Source
#1 -

So guys, here’s the thing:
A friend of mine bought the game. She made a new account, but she couldn’t use her default password so she used a completely new one. The problem is, now she can’t remember exactly what it was. She thinks she remembers, but every combination she tries returns an invalid log-in attempt, so she isn’t sure.

Since this is a brand new account, she cannot reset her password because of not having a character yet and the reset requires a character name. Is there any way to bypass that field or reset the password?

ArenaNet Poster
Target Source
#3 -

I’m so sorry, you’re right! The “Ask a Question” button is broken right now. It’s absolutely our top priority to fix, so I believe it will be corrected very soon.

Support will be able to help your friend as soon as that button is fixed, so please continue to try to submit a ticket and the team will help her out!