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Regional FlagHow to Apply new serial codeSource
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Tory.2693
Target Source
#1 -

Hi guys, I’m one of those players who got suspended for using a “fraudulent” credit card. I submitted a ticket and got a response that says:

Hello,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,
[GM] Kirito
NCsoft Payment Review

So I purchased a new serial code like they said, and tried applying the serial code to my account. This is how I did it:
1. I went to https://register.guildwars2.com and entered my serial code
2. I selected “Yes” when they asked my “Do you have a guild wars account?” This is my account that was suspended before but got released
3. I filled in the necessary information

However, I got a message saying that “The serial code has already been applied to your account.” Which is impossible since I haven’t used my serial code before at all.

Is there another way to apply my new serial code? Am I doing it wrong? Why am I getting the error message that the serial code is already being used by my account when I never used it before?


avatar
ArenaNet Poster
Target Source
#5 -

Hi guys, I’m one of those players who got suspended for using a “fraudulent” credit card. I submitted a ticket and got a response that says:

Hello,

The Guild Wars 2 Serial Code that you registered was a North American code originally purchased from our website https://buy.guildwars2.com/. This purchase was made using a stolen credit/debit card or PayPal® account and was thus flagged as a fraudulent charge. Your game account was banned as a result of the fraudulent purchase.

At this time, we have reviewed your account and have decided to release the account to you. The serial code has been permanently disabled as a result of the purchase using a fraudulent credit or debit card or stolen PayPal account.

I would suggest contacting the seller from whom you purchased the code for a full refund, as they sold you a code that was purchased fraudulently. I would not accept a replacement code, as it will likely be another stolen code.

In order to regain access to the game, you must re-purchase Guild Wars 2 again and apply a new, valid code to your account. To ensure this does not happen in the future, please purchase the game from one of our authorized retail partners https://buy.guildwars2.com/retailers or purchase directly from our website https://buy.guildwars2.com/.

NOTE: Since your game account was created using a North American serial code, it was created as a North American account. This means that you may have to use your new, European serial code to create a new game account.

Regards,
[GM] Kirito
NCsoft Payment Review

So I purchased a new serial code like they said, and tried applying the serial code to my account. This is how I did it:
1. I went to https://register.guildwars2.com and entered my serial code
2. I selected “Yes” when they asked my “Do you have a guild wars account?” This is my account that was suspended before but got released
3. I filled in the necessary information

However, I got a message saying that “The serial code has already been applied to your account.” Which is impossible since I haven’t used my serial code before at all.

Is there another way to apply my new serial code? Am I doing it wrong? Why am I getting the error message that the serial code is already being used by my account when I never used it before?

I believe this should work so I’m asking our team now to make sure there isn’t a glitch and to ensure these are the accurate steps to follow. Thanks for a good question — we want people whose accounts have been released to be able to hop back into the game ASAP!