“Your friend was not blocked because he was reported. He was blocked because the evidence pointed to him being involved in botting. I assure you, even a dozen reports will not get someone’s account terminated — each report is reviewed before action is taken on an account.”
So according to your statement you rely on a “BOT” (as in their computer detection system to find bots) to ban players for BOTTING, clearly this is proof that your system as of current is FLAWED. How can you put so much faith into a system which only partially monitors a player’s activity i.e. farming events, npcs or ore? For example, a player farms trolls for about an hour, now that player pulls the Champion (which takes longer to kill) and kites them – because you system tries to distinguish a player from a bot and permanently bans them for “acting like a bot”. This is ONLY PARTIAL EVIDENCE that an player MAY be a bot. That’s like a police officer arresting an innocent bystander on the basis that they walked past a murder and stumbled onto some blood which ended up on their shoes – where’s the logic in that? Why isn’t any other activity checked on said accounts? Like in-game chats, party activity etc etc.
The system needs to give a warning system to a player that may be showing signs of “botting” – e.g. an email, in game mail, tell a player to move out the area or tell them to log – that should be sufficient enough. At the moment it’s ‘shoot first ask questions later’. That is just bad programming, of course you may not have enough people to attend to issues with botting but relying on your system to do all your work has clearly failed. How many other players (which seems like a lot) have been falsely banned according to your system bot’s data gathering?
Yet, your reporting system is in vain, basically what you are telling us that you’re relying on the program before your players; the players who support your game. You should have your system bot review the report system, instead of throwing down the ‘ban hammer.’ Players are now forced into paying for another account based on false accusations.
We will even test your system right now and have my other brother farm trolls for an hour or two for a week or two – while streaming it – and if he gets banned then obviously your system is flawed. Your system needs to be fixed and you will loose a lot of players based on your reliance on your system. If you can’t take criticism for you game and system then you game which forever be flawed.
We enjoy your game, we even defended your game but with issues like these it ruins it for players.
note: this player has been farming items (ore, blood etc) and karma over the past few months so that he can get his legendary weapon. I know this because this player is my brother, in case anyone cares >_>
Display Name: Sanayumoki.3057
Ticket Number: 121118-000653