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Regional FlagUpgraded, where is my reward?Source
Target Source
#1 -

The ingame upgrade was not working so I upgraded through the website from the Trial Account to Full Account. Where is my reward for upgrading during the trial weekend?

ArenaNet Poster
Target Source
#5 -

We absolutely will get you the reward, guys. I’m so sorry if it didn’t come to you promptly, but I will check on that tomorrow morning and we’ll find a way to get it to you. The best thing you can do right now is file a support ticket — support.guildwars2.com — “Ask a Question” tab — so your account is on record as needing the reward.

Thank you very much for your support of the game!