The ingame upgrade was not working so I upgraded through the website from the Trial Account to Full Account. Where is my reward for upgrading during the trial weekend?
We absolutely will get you the reward, guys. I’m so sorry if it didn’t come to you promptly, but I will check on that tomorrow morning and we’ll find a way to get it to you. The best thing you can do right now is file a support ticket — support.guildwars2.com — “Ask a Question” tab — so your account is on record as needing the reward.
Thank you very much for your support of the game!