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Regional FlagCard Approval FailureSource
Target Source
#1 -

I keep trying to buy Gems, but my card is failing. I’ve bought Gems from the store before with the same card, but haven’t had issues. Is this something going on? I’ve re-entered my information multiple times but keep having the same issue.

ArenaNet Poster
Target Source
#6 -

Please go ahead and contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.