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Regional FlagMy wife can't upgrade her free account.Source
Target Source
#1 -

So, after long last of trying to get my wife to get interested in the game, she finally tries a free account, plays for the weekend, likes it… and now.. can’t buy it.

We enter our CC info in the game via the “upgrade your account” button but the Confirm purchase button is greyed out. Enter another CC number. Still greyed out. We try paypal. the “goto paypal button” is greyed out. We try to buy from her guildwars website, no way to purchase the game there from your account page. Is she supposed to make a new account, buy the game and lose all her progress?

Conclusion? Guess you really didn’t want my wife to play with me.

ArenaNet Poster
Target Source
#9 -

Mokin — did your wife submit a support ticket? I really encourage her to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist her with this, and also make sure she gets the bonus for buying the game!

For tips on what information to provide in a ticket, please review this post.