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Regional FlagAccount/email hacked ???Source
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Nibiru.1423
Target Source
#1 -

Hi,

Im writing for a friend of mine that today tried logging into his account, but was asked to authenticate the loggin via his email address.

He tried to log into his email address only to find the password dont work, all his security info has been changed. So he cant get access to his email at all.

His worry now (after being asked to auth. on gw2) is that they have accessed his gw2 via hacking his email account.

Can he get help/access to gw2 bypassing the auth.? phone number?


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ArenaNet Poster
Target Source
#3 -

I really encourage your friend to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.

For tips on what information to provide in a ticket, please ask him to read this post.