While I am still angry at the way my former purchase in your online store was handled I’ve decided that I might just buy a physical copy of the game, I’m bored.
How would I go about linking the new key to my existing account then? The options on my account page is after all severely limited and hardly very informative.
Or can I just create a new account with the same email, since I never actually got to play at all the other time around that would not bother me.
PS: More for support ticket people really. When you respond to a buyer who has had his/her purchase flagged as fraudulent, despite them saying that is not the case etc, use a better and more polite wording in the ticket response. Being accused of fraud is simply very offensive to some people, especially when they are innocent.
Just say that “An issue was encountered with your payment and we did not receive it properly which may be due to a number of reasons, bank error, a system error on our side or something else. We recommend purchasing a physical copy from a retail store and using that serial key to verify your account.” or something similiar.
That response would not have pissed anyone off most of the time, especially if they get refunded and its done quickly.