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#1 -

helo,i got guild wars2 and i registered code for aleready registereted long time ago account. i do not remember old psssword what to do.pleas help.

ArenaNet Poster
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#2 -

Hello Selve.

You need to send a ticket to Customer Support (click here), explaining them this problem and providing them with as much information as possible about your account to show that you are effectively the owner of it (characters created, serial code, email address liked to it, etc). Follow this guide so you know exactly what to put.

They will help you to establish a new password, if necessary.