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Regional FlagDisplay name change.Source
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Valentas.3164
Target Source
#1 -

Hello everyone,
So recently I got hacked. Hacker stole some gold, deleted all characters. Anyway when I got my account back (after 2 weeks -_-) I saw that my Forum name and name shown in character select has changed to Valentas.3164. Although my friends see my old Display name in their friend list. I contacted support, so they could change my Display name to my original. And they said that they can’t change it. It’s not possible.

Here’s a question : How the hell did hacker change my account name?


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ArenaNet Poster
Target Source
#7 -

As far as I understand it, this account was terminated due to an ownership dispute. This is a rare occurrence, but it does happen when two people can provide the a goodly amount of proofs of ownership and it’s impossible for us to determine with accuracy who actually purchased the account. When that is the case, we have no choice but to permanently close the account.

The name change you mention was part of the whole “disputed ownership” issue, and, that being said, this thread is rather moot, for the account is now closed.