We have updated our Terms of Service and Privacy Policy.

Jump to content

Regional FlagBLTC Ate my GemsSource
Target Source
#1 -

So I attempted to buy a makeover pack and clicked confirmed, but nothing happened and no gems were taken out from my total so I thought it was glitching and clicked it again. To my surprise in a 3 minute delay my gems were charged twice (when I clicked it the first time NO gems were taken from me). So now I’ve bought an extra makeover pack I don’t need and to top it all off neither of the 2 have shown up in my mailbox (it’s 0/10). I’m just curious now if I can even get a refund for the extra pack that I bought (if it ever even shows up).

ArenaNet Poster
Target Source
#3 -


We’re working on this, guys. Thanks for your patience.