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Regional FlagPurchased the Total Make Over kit.....Source
Target Source
#1 -

I spent 350 gems on the total make over kit, but I didn’t receive anything. I was expecting maybe a mail like every other item you purchase..but nothing. I logout to the character select screen to see if maybe there was a edit button for my character. Nothing.

What gives? Did I just lose my gems?

ArenaNet Poster
Target Source
#12 -

An internal email yesterday stated that there was sometimes a few hours’ delay between the time of purchase and the arrival of the kit. I’m sorry that it took so long, but I imagine that you all received your kits by now.

If not, I encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page.