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Regional FlagCan't Purchase GameSource
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Papa Shongo.8104
Target Source
#1 -

I am trying to buy another copy of the game from the website, but everytime, with different browsers and different computers it says there was an error with my information and to try again. I have done evrything several times, there is nothing wrong with my credit card # or anything.


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ArenaNet Poster
Target Source
#3 -

By chance have you submitted tickets about this? I ask because I want to forward this to the Payments Team for their review and if there are any associated tickets, I’d like to reference them in my note. Thanks.


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ArenaNet Poster
Target Source
#6 -

yes, we have both submitted tickets regarding this issue. my ticket is labelled “Unable to purchase second copy of client for girlfriend” =)

I’m sorry, Wrydan, but do you have the 12-digit number? It would help me so much to have that!