Today, 2 of my guildmembers got hacked, one lost all characters and legendary, the other “just” lost all of his stuff. Neither got an e-mail about anyone else trying to access their account, 1 got told it was done from her IP (Couldn’t have happened.), 1 is waiting for an answer from support atm since he was out all day and only just checked.
This made me and some others paranoid and change our passwords. None of us got an e-mail our passwords were changed, when the first guildmate’s password got changed by ANet, even though she’d already changed it, she got no e-mail about it either, just sudden password change.
We all have the correct e-mail adresses linked to our accounts.
This really makes me worry about security, the fact that apparently people can log in despite e-mail authentication (and i don’t have a smartphone so can’t get a mobile one) and change passwords without anyone finding out until they log in again, get into our accounts, whatever.
Is the e-mail system still active? Has there been a security breach somewhere on ArenaNet’s side?