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Regional FlagWhats going on with my accountSource
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Windmist.8934
Target Source
#1 -

why am i not able to launch gw2 either from my desktop or the gamestop app but instead its asking me to register the game as if its my first time trying to play the game


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ArenaNet Poster
Target Source
#3 -

Hello there.

Windmist, as Bluestone correctly states, you need to issue a ticket with support. This thread will provide you with more information about what to write in the ticket. If the answer does not arrive in three days, please, proceed to post your reference number in the following one.

Thanks!