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Regional FlagHacked accountSource
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Dark Warmaster.8590
Target Source
#1 -

My account was hacked at 10:30 this morning they hacked my email and account so today i have changed both they deleted 4 of my characters and sold all the items on my main character they also cleared my bank and resource tabs. Is there any way you can restore all my characters because i know on guild wars 1 you could.


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ArenaNet Poster
Target Source
#2 -

My account was hacked at 10:30 this morning they hacked my email and account so today i have changed both they deleted 4 of my characters and sold all the items on my main character they also cleared my bank and resource tabs. Is there any way you can restore all my characters because i know on guild wars 1 you could.

The ART (Account Restoration Tool) will be offered soon, but it will be offered for compromise incidents moving forward, just as it was for Guild Wars. At this time we cannot roll back a hacked account.