Really Arena net… On behalf of my husband you pretty much just robbed us blind for 60$! We spent 2 whole days downloading and updating the client after we registered and purchased it directly from your website. We get the congratulations you’re registered email, We go to log in for the first time and bam … “Recover Account” every single time we tried changing his password and everything.
We haven’t even been able to make a character so of course support tells s to change our password ( really?! we did that on our own via your forums 50 billion freaking times why would that be the solution?)
Seriously do you know how long it took me to talk my husband into playing this game with me….? Over a year… that’s right before BETA when I just heard whispers of your game in the making and I was still working on HoM rewards… And this is his first experience. So not only has support done nothing for us but we don’t even know if our credit card has been compromised along with our account… This isn’t legal to take our money and not give us the service we payed for… and tell us nothing in regards as to why the service isn’t working and then do nothing to fix it.