- 2012/12/06 01:29:02 PM
Dudas friend “cAu.1953” speaking.
I have a ticket opened by ID: “Incident: 121205-000035”.
This is the reason of my suspension stated by NCsoft:
“Your purchase for Guild Wars 2 was voided as a result of being found too high risk to accept. The purchase attempt displayed characteristics that are currently found in numerous fraudulent transactions.”
My question to Gaile is:
“Why didn’t you just reject the payment in the first place and said it was too risky. Instead, you took my money and now i don’t have access to the service i paid. I believe you are aware that is called ROBBERY.
Also, do you have ANY proof that my payment is in numerous fraudulent transactions and why is my payment in high risk area ?? I can send you any proof you need that I AM and ever WILL BE the owner of the credit card which I used on numerous sites like eBay, BattleNet, etc. if not through PayPal (site which also has no problem with my credit card) then by using the full card information like on your LEGAL site.
I believe that it is a given that i expect a FULL refund if you do not reopen my account because otherwise I have every right and believe me I will sue and haunt you until i get my money that you practically STOLE from me.
Seeing as I am not the only one with this problem and you have tendency to wait with answers on such questions, you can expect to see this matter published on every possible forum and other public sites until this gets resolved and so people know who are they getting into business with."
Very angry/dissapointed customer
In cases like this, we do not take your money or, alternately, once the fraud risk is found to be too high, we immediately refund the money. Reading your ticket, you were not charged. (You may have seen an “authorization” but that was not completed and the funds were not taken from your account.)
In other words, we don’t charge you, let you play, then boot you out of the game and keep your money. Now, we cannot refund your money if you bought from someone else. If you were defrauded by an unauthorized seller, then you need to contact them, get a refund, and, if you wish, work with Support to add a new, valid code to your existing account (when it’s allowable).
Your ticket is just one day old. These are given a high priority, and I’m sure you will helped personally and very soon. If you need to do so, post in the “Tickets for Review” sticky thread after three days and I’ll investigate. But again, I believe you’ll be helped soon.
Lastly, you suggest “Why not block the purchase first?” I think that would be a great thing to do, and I’ve asked the same myself. The thing is, the credit card appears to go through and only gets rejected afterwards. So we, out of trust that the payment will be valid, allow the creation of an account, but must close that account when the risk is found to exceed acceptable levels OR when the code is found to have been invalidated by the third-party seller having use a stolen credit card (which sometimes take a couple of weeks to discover) or having done a charge-back on the card.
We are looking at betters means of handling fraud risks and other situations like this and hope for reduced numbers of these situations, even while they are pretty much outside our control.