Trouble setting up Mobile Authentication - ArenaNet Tracker

callannn.4761

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#1 - 2012/12/06 08:35:49 AM

Hi there,

I am currently on Step 2: Link Your Account and I have entered my secret code into the app but then when I enter the code I receive to test the link it just refreshes the page and gives me a new secret code. Is it meant to do this?

Thanks

Gaile Gray

ArenaNet Poster

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#2 - 2012/12/06 01:57:52 PM

No, it’s not supposed to do that.

I was looking at the Authentication FAQ., and I don’t know that there’s anything there that would help you. Perhaps another player can respond here if they have overcome this “refresh” situation, but if not, I’d suggest you contact Support.

Gaile Gray

ArenaNet Poster

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#4 - 2012/12/06 02:10:02 PM

Found this article: https://forum-en.guildwars2.com/forum/info/news/Beta-Feature-Mobile-Two-Factor-Authentication/first#post398418 See if that helps, ok?