- 2012/12/07 05:17:03 PM
- Not everyone who got a chest in the event got a second chest later. Some did, yes, and they may keep the chest or — better still! — pay it forward by sharing with someone else. But most who got the chests didn’t get a second one.
I’ve known you for years (GW1 Ascalon gatherings, good days) and I am honestly so disappointed at your approach on this. Despite your commendable effort in soothing the community, this has to go on a “how not to do customer care” manual somewhere.
You are basically saying that so many people will wrongfully get an extra chest while others (and I don’t mean the ones with disconnecting issues, who have to yell to get what it’s due) will finish the event empty handed.
Every other MMO company has seen itself in this situation and has done the right thing. Please, please, please stop alienating your fan base and do the right thing too.
A player who has been hooked to GW since 2004 beta weekends.
I do see your point but, really, what do you suggest? That everyone who got one chest get a second? Interesting idea, but did you read my post above? Honestly, how does that work? What about the guy who looted three bosses and got a chest. Do we send everyone three more to balance him? The person who couldn’t join — and I’m very sympathetic with that! — does he get one for trying? Two because someone else got two? Or… more?
Player “Fred” joined the event, put in many hours, finished the event, and looted the boss. He got a chest. He did not get a second chest, but he got what he earned, so that seems ok.
Player “Mary” did all the same, but somehow, through an error, she was mailed a second chest. What’s the best remedy? Given everyone else a second chest? But for some, that would be their first chest, so they’d need two, I guess, and for some, that would be three more than they already got, and…
Well, the head just spins.
I think you guys are reading more heat into my words than I intend. I hope you’ll understand I’m trying very hard to explain how difficult it would be to balance this even while understanding that you would like everything to be corrected. But with connection issues, some looting, some not looting, and then the (admitted) errors in distribution, I’m just not at all sure what is truly fair for all players because there are so many different players involved: participants, out of timezone, non-participants, multiple recipients…
Please bear with us, and do understand we are doing our level best to come to the best resolution, even if that may not be the resolution that you, personally, would desire. In the greater picture, I believe the resolution that the devs will choose will be the most fair resolution possible.