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Regional FlagTotal Makeover kitSource
Target Source
#1 -

I bought one and didnt get it in my inventory, so I spent 350gems for it and I dont have it. What’s wrong with it?

ArenaNet Poster
Target Source
#2 -

You may need to clear your mailbox to receive the item. If that doesn’t do the trick, please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.