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Regional FlagFree upgrade to the dlx edition not working?Source
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Xillllix.3485
Target Source
#1 -

Hi,
I just bought the game yesterday and do not have access to the deluxe edition content.
How does one do the free upgrade to the deluxe edition?


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ArenaNet Poster
Target Source
#6 -

No, I either bought it a few minutes before that link became active or I got mislead and just bought it normally from the GW2 website.

I’ve opened a support ticket.

Could I have your 12-digit ticket number? I think we may be able to help, but not knowing the specific details, I’d like to read the ticket to learn more. Thanks.


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ArenaNet Poster
Target Source
#14 -

So is this issue being resolved?

I can’t read French, so I’m afraid I cannot really respond to the specifics of your case. But if there was an issue with the purchase site — buy.guildwars2.com — we will make it right. If the situation was simply that you purchased before the promotional period, we cannot address that, because the period of the promotion is firmly set, and we cannot do “work-arounds” to expand the promotional period.