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Regional FlagUnable to login :(Source
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obdablo.7105
Target Source
#1 -

I just reformatted my computer. Reinstalled the game and forgot my password, as I had the boxes check to remember my info. So, I reset my password and try to login. Nope, won’t let me. It says “The account name or password you entered is invalid. Please check your information and try again.” So, I reset my password again. Nope, still can’t login! I am 100% sure the name and password I am putting in are correct. What am I doing wrong here?


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ArenaNet Poster
Target Source
#2 -

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.