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Regional FlagMissing hair or hats in cutscenesSource
Target Source
#1 -

Several times recently I have noticed hair or headgear missing from NPCs in story cutscenes. Notable offenders include the human in the first story cutscene asking for reinforcements to the garrison. She is bald. Also, Zojja was bald and without her goggles on her head during the personal story mission where she meets up with the other members of destiny’s edge in Lion’s Arch.

ArenaNet Poster
Target Source
#3 -

Hello there.

Thanks for reporting. The team is aware of this and working on it .