Unable to Purchase More Gems - ArenaNet Tracker

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Unable to Purchase More GemsSource

Xionaz.7245

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#1 - 2012/12/14 08:49:27 PM

Hello all; I was wondering what was the reason I was unable to purchase more gems via the gem store. I know when I attempt to it notifies me with a message stating I should contact customer support. Does that mean I should create a ticket to verify my identity or something? Thanks again!

CC Eva

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#3 - 2012/12/15 05:18:19 AM

Hello to both of you.

The gem store sometimes displays problems for some users but these are cleared after a few hours. Please, check it later on whether it is possible or not for you to buy gems; if it is not, please, do not hesitate to file a ticket with Customer Support.

Thanks!