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Regional FlagHacked and person is still onlineSource
Target Source
#1 -

Looks like this is happening to others as well, I have a disconnect button but just comes up as an error code. I can access my account and get to the character select screen but can’t log in because he is on. I looks like my characters are still dress, though one isnt in the clothing he should be, so if this can be taken care of quickly enough my stuff might still be there

ArenaNet Poster
Target Source
#3 -

We’ve suspended the account. Please submit a ticket immediately through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.