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Regional FlagMissing Character!Source
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Phailz.8374
Target Source
#1 -

2 days ago i left the house for 4 hours or so and when I returned my lvl 32 necro was no longer on my account. I’m not sure how this is possible since there was no one at my house and no log in attempts from unauthorized ip’s. I submitted a ticket on 12/15 but other than being told it was being escilated to the Restorations Team, but so far I have not heard anything. How long should I have to wait? I dont want to play currently because of fear of account roll back.


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ArenaNet Poster
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#2 -

I feel pretty sure you will hear by tomorrow, but if not, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.


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ArenaNet Poster
Target Source
#4 -

I think the FAQ will help you with any question you have: https://en.support.guildwars2.com/app/answers/detail/a_id/9274/kw/restoration