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Regional FlagHacked. Can't disconnect player.Source
Target Source
#1 -

Hello, I was hacked so I changed everything my login info and all, virus scanned my computer and all that good stuff. The problem now is that the guy is still playing on my account and the disconnect button is not working. I also may have lost a lot of gold/items, I don’t know yet because I cannot log on with him playing. What can I do, how can I DC him?

ArenaNet Poster
Target Source
#3 -

I really encourage you to contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post.

If you find you still need help after three days, feel free to post in the Tickets for Review thread, which is at the top of this Account Support sub-forum.