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Regional FlagEmail Authentication Broken?Source
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tnarrant.9714
Target Source
#1 -

When I tried to login from a second location, it sent an email to authorize that location but when I tried that (clicking on the link in the email, etc.) I got an error that it had failed. This happened even when pasting that link in different browsers. So I submitted a ticket but their response was just instructions on how to turn off account security, which implies that their authorization system does not work so they just provide a workaround, but they didn’t say anything about the system being broken.

Why even send those emails if they don’t work? Or if they are supposed to work, why did my ticket only get a workaround response instead of assuring me they are looking into and trying to fix the problem?


avatar
ArenaNet Poster
Target Source
#3 -

When I tried to login from a second location, it sent an email to authorize that location but when I tried that (clicking on the link in the email, etc.) I got an error that it had failed. This happened even when pasting that link in different browsers. So I submitted a ticket but their response was just instructions on how to turn off account security, which implies that their authorization system does not work so they just provide a workaround, but they didn’t say anything about the system being broken.

Why even send those emails if they don’t work? Or if they are supposed to work, why did my ticket only get a workaround response instead of assuring me they are looking into and trying to fix the problem?

I think I need to see that ticket to get context and consider if we’re sending the wrong message in your case. Could you please provide the 12-digit incident/ticket number?