I’m hoping to purchase GW2 for my husband for Christmas, and the sale currently going on that allows for a free upgrade seemed like the perfect opportunity. However, I’m unable to do so. My alternative is to head down to the store and purchase a physical copy… which is extremely irritating, when I ought to be able to make the purchase through your Shop page directly.
I’ve experienced 2 issues while attempting to make the purchase:
At first, I’d fill out all of the fields and the Continue Purchase button would light up. I’d click that button, and absolutely nothing would happen. I’d get no feedback from the page, the button would remain bright red and smile at me vacantly.
After reloading the page, I’m now getting told “There was an error with your request. Please check your information and try again.”
Is this because I purchased my own copy with my card before (I’m not sure whether I did, we have several cards)? Is this because my husband registered an account for the Free Trial last month, and his name is different from that on my CC? Is it because there’s already a game registered for our billing address? Is it a problem with the order page?
This sale is limited in duration, so I’d like to get this sorted out ASAP.