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Regional FlagBLTC BugSource
Target Source
#1 -

Hey there

We have a big problem:
Since the 12th of December we can’t access the BLTC, it won’t load properly!
This is a big problem for us, cause we ordered some gems, and they finally arrived.
Thats especially sad during the winters day
As we can’t access the BLTC interface we can’t use them.
It kinda ruins our whole experience.

We really need some help!

Attached, a screen.
Sometimes it loads like this, and sometimes its just blank.
we tried to reinstall and several other things.

Fuuuuuuuhuu !

ArenaNet Poster
Target Source
#4 -

Hi Knurlgrim – I would like for you to delete the Guild Wars 2 folder located within your users library folder. You can do this by following the instructions below.

1 Click on the “Finder” icon located in your dock or the desktop of your computer to make “Finder” the active program in the finder menu bar.

2 Hold down the “Option” key on your keyboard while clicking “Go” in the finder menu bar. A dropdown will appear.

3 While still holding down the “Option” key, click on “Library” in the “Go” dropdown.

4 Once in the Library folder click on Application Support > Guild Wars 2

5 Move the entire Guild Wars 2 folder to the trash and then empty the trash.

The next time you launch Guild Wars 2 it will recreate the recently deleted folder.

Please launch Guild Wars 2 and see if you are able to log in and play without issues.

Additionally, there is a GW2 Beta Mac Forums as well. Just a heads up as you may receive suggestions much more quickly there!