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Regional FlagBuy Site Outage -- 6:00 - 7:00 PM PT 20 DecemberSource
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ArenaNet Poster
Target Source
#1 -

Hi all,

We’re aware that the buy.guildwars2.com website is currently broken, and will not allow someone to make a purchase. Believe me, we want you all to be able to make purchases!

We’ll get the site fixed as soon as possible. I just wanted to post that we are aware of the issue.


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ArenaNet Poster
Target Source
#3 -

Still broken, but slightly different from 5 hours ago when I first tried.
At least put up notification on the page that we need not bother trying.
Guess my kid gets coal for Xmas this year.
;-)

Hey, don’t you dare start shopping the Coal Aisle at your local store!

This was fixed before 7:00 PM Pacific time last night. Can you tell me if you’re ok now? Thanks!


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ArenaNet Poster
Target Source
#15 -

The site was back up within the hour, and I’m sorry that some of you are still having difficulties. Please do submit a ticket and then post your 12-digit number in your post in this thread. I’ve asked one of the good folks on our Payment Team to take a look, and I’m sure they will help you as soon as possible.