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Regional FlagForgot Password need helpSource
Target Source
#1 -

yea…Its been a long time. i forgot my password. and its saved on my browser. and i dont have the serial key for recoverey. i had purchased the game on pre releases off my buddies credit card. and he got a new computer and none of the emails .. its linked to my gw account. so i thought i could get it through my ncsoft master account. but i guess gw2 doesnt go on the listed games. ive looked at the amount of characters in the apssword thats saved. but ive tried all i can think of ..

ArenaNet Poster
Target Source
#7 -

If you’re still stuck on that, and don’t have a retrieve password option, then contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you or at least answer the question about releasing the account.

For tips on what information to provide in a ticket, please read this post.