Anet/others — after coming back from vacation recently (Dec 28th), my son attempted to log on his account and he received a message saying it was banned due to selling gold for money.
I am 100% confident this is an error. He is 14 years old and had no way to access the account over the 6 days we were gone. I suppose that means someone could have hacked his account (he hasn’t given the password to anyone)? And no one in our guild saw him online while we were gone. I presume the “bot” detection programs picked him out in error …. please correct this.
I have submitted a ticket ( Incident: 121229-000234) but wanted to call this out for the community. We have 3 accounts in our family — wife, son and myself — don’t ruin the experience for all of us Anet!
Whiskeyshot @ Yaks Bend